496,230 questions with Microsoft 365 and Office-related tags

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3 answers

Advanced multilevel numbering in word

I have taken over a series of word documents that are numbered in 3 multi-levels by year/month/item. How do I set up the numbering system to 26/10/1 for the first item. I have spent a couple of hours with Copilot who is trying to get %1/%2/%3 working but…

Microsoft 365 and Office | Word | For business | Windows
asked 2026-10-06T17:37:34.9866667+00:00
Parish Clerk 0 Reputation points
answered 2026-10-06T20:19:30.38+00:00
Charles Kenyon 171.3K Reputation points Volunteer Moderator
4 answers

Reset MFA on my account

I am administrator of the tenant. I lost Microsoft Authenticator app and MFA. I am able to change password, but I can’t reset MFA. I can’t login and create a support ticket in Microsoft 365 admin center. I was calling to Business support phone, but it…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-06T15:59:58.61+00:00
Kestutis N 20 Reputation points
edited a comment 2026-10-06T20:17:37.4866667+00:00
Emily T 565 Reputation points Microsoft External Staff Moderator
1 answer

365 removed and will not allow me to add my outlook email back to my account.

I heave a paid subscription for 365 Family. My 365 login email for the account is an i-cloud email. I used to be able to login to 365 and access my outlook email via the outlook app link. I no longer can which keeps me from auto adding calendar events…

Microsoft 365 and Office | Other
asked 2026-10-06T18:39:59.6166667+00:00
Austin 0 Reputation points
commented 2026-10-06T20:15:36.1633333+00:00
John Jefferson Doyon 89,040 Reputation points Independent Advisor
0 answers

Implement knowledge based authentication (KBA) signature for sharepoint online documents

i need to have my clients sign some forms. the electronic signature must be with KBA / knowledge based authentication. I want to initiate signature requests from within the teams interface, and also want them to sign a form during onboarding. What are…

Microsoft 365 and Office | SharePoint | Development
asked 2026-10-06T20:15:17.2233333+00:00
john john Pter 1,590 Reputation points
0 answers

Charged for Fortnite Crew for months and the subscription never was even active on my account

I was being charged every month for a Fortnite crew subscription and after I noticed I went to check and see if it was active and I didn’t even receive any rewards related to the subscription. I have a screenshot showing that the last time the…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-06T20:11:52.08+00:00
Logan Dodson 0 Reputation points
3 answers One of the answers was accepted by the question author.

How do I save Onedrive files to my desktop?

I put all my files on the cloud and am using Onedrive so I can autosave my docs. Problem is I cannot save Onedrive files to my desktop. How can I do this? Moved from: [Windows for home › Windows 11 › Files, folders, and storage]

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-10-06T14:39:47.9133333+00:00
TA Strong 0 Reputation points
commented 2026-10-06T20:10:23.86+00:00
TA Strong 0 Reputation points
2 answers

Word Automation Multi page report based on a single template with bookmarks

I have a single page template for producing a register of directors of a company. The template has several bookmarks for placing name, address, etc. If a company has more than one director I want to output each director on a separate page. At the end of…

Microsoft 365 and Office | Word | For home | Windows
asked 2026-10-01T11:15:43.0766667+00:00
Nigel Hall 5 Reputation points
recommended 2026-10-06T20:09:16.0133333+00:00
Charles Kenyon 171.3K Reputation points Volunteer Moderator
0 answers

Need to deactivate installation on computers that are long gone

I am trying to activate MS2019 on a new computer and MS says that I have the maximum number of installations. Actually, I only have it on one. I'm totally frustrated at trying to find a way to get the unused activations removed.

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-10-06T20:07:33.18+00:00
Craig Bourne 0 Reputation points
1 answer

Word Document

Do I have to purchase something to get word? I want to type a document and print it, but unable.

Microsoft 365 and Office | Install, redeem, activate | For home | Other
asked 2026-10-06T20:05:34.4266667+00:00
Antoinette Counihan 0 Reputation points
answered 2026-10-06T20:05:44.6133333+00:00

AI answer

2 answers

My credit card was charged three times this year for my annual Microsoft 365 Family subscription.

My credit card ending in 4129 was charged 129.99 three times this year. Somehow a recurring payment happened. I should only be charged once each year. I am owed a refund for two of those charges. I have spent 3 hours trying to find a way to contact…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-06T19:27:30.0133333+00:00
James Paradise 0 Reputation points
edited the question 2026-10-06T20:02:19.29+00:00
EmilyS_726 30,360 Reputation points Volunteer Moderator
2 answers

Unable to save font size change in footer

I am allowed to change the font size but it wont save. Any hints?

Microsoft 365 and Office | Word | For business | Windows
asked 2026-10-06T16:54:41.8233333+00:00
Christine Muldoon 0 Reputation points
answered 2026-10-06T20:02:13.89+00:00
Charles Kenyon 171.3K Reputation points Volunteer Moderator
1 answer

Problem with account error

I was working on a report in school today and to open another one it was loading very slowly. I decided to shut down the app on my MacBook in hopes it would run more smoothly. When I got it back up and running I was no longer able to edit any of my…

Microsoft 365 and Office | Install, redeem, activate | For education | MacOS
asked 2026-10-05T21:59:04.53+00:00
Madelynn M 0 Reputation points
commented 2026-10-06T20:01:10.03+00:00
Lin v 1,550 Reputation points Independent Advisor
2 answers

moving to a Office 365 account from existing personal

I would like to set up a domain email with a Office 365 Business Account. I currently have an Office 365 personal account and I am the Admin.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-05T21:03:20.7033333+00:00
Gail Nelson 0 Reputation points
commented 2026-10-06T20:00:55.92+00:00
Lin v 1,550 Reputation points Independent Advisor
1 answer

Plan Subscriptions

How do I talk to a human being about plan options?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-06T19:22:34.6433333+00:00
Tim Pollock 0 Reputation points
commented 2026-10-06T19:59:21.5266667+00:00
John Jefferson Doyon 89,040 Reputation points Independent Advisor
0 answers

Office 365 renewal paid, but still shows as expired

I paid for renewal of Office 365 on September 23, 2026 My Microsoft account shows payment has been made, but the subscription has still expired. Here is a copy of the payments made entry: charge Sep 23, 2026 143.64 USD Visa logo **4325 Approved Visa…

Microsoft 365 and Office | Subscription, account, billing | For home | iOS
asked 2026-10-06T19:59:09.8566667+00:00
Murray Nelson 0 Reputation points
2 answers

excel is not working what is the main reason it is showing error to run excel

Microsoft 365 and Office | Excel | Other | Windows
asked 2026-10-06T19:21:45.83+00:00
SYBAF/ 19 A/ Grishma Chauhan 0 Reputation points
answered 2026-10-06T19:56:32.39+00:00
Ramesh Srinivasan 88,545 Reputation points Independent Advisor
2 answers

how to fix signin issue. AADSTS501209: JWT signature is invalid [Reason - The key used is expired

how to fix signin issue. AADSTS501209: JWT signature is invalid [Reason - The key used is expired. I have an active Office 365 account which is current.

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-05T14:59:52.12+00:00
Brenda Knight 0 Reputation points
commented 2026-10-06T19:55:24.5966667+00:00
Brenda Knight 0 Reputation points
0 answers

Toda vez que clico no botão de voltar ele sai do app

O meu one note toda vez que eu clico no botão de voltar ele sai do app e apaga o que eu estava escrevendo

Microsoft 365 and Office | OneNote | For home | iOS
asked 2026-10-06T19:49:50.83+00:00
Luiza Mendes da Costa 0 Reputation points
1 answer

activate Microsoft word on macOS 10.13.6

Hi, I'm trying to activate Word on a Mac OS 10.13.6 but when I attempt to sign in it just gives me a blank pop-up window. Any options?

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-10-06T19:15:20.2766667+00:00
Lacy Atalick 0 Reputation points
answered 2026-10-06T19:49:34.09+00:00
Ivan B 124.9K Reputation points Independent Advisor
3 answers

change size of a document to print

i AM TRYING TO PRINT A DOCUMENT AND IT IS NOT COMING OUT IN ITS ORIGINAL FORM SIZE. HOW DO I GET IT TO PRINT OUT THE SIZE OF A REDULAR SHEET OF PAPER? I opened the document and hit print and it is coming out the size od driver.s licence. I want it to…

Microsoft 365 and Office | Other
asked 2026-01-21T14:51:31.6566667+00:00
Carlton Fisher 0 Reputation points
commented 2026-10-06T19:47:35.9166667+00:00
Stefan Blom 353.8K Reputation points MVP Volunteer Moderator