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How to switch from individual to family subscription MS365 & Outlook/Hotmail

I have an individual MS365 plan including a hotmail/outlook email account I've been using for 30 years. I recently purchased a Family subscription after purchasing a new laptop for my husband to download MS Office on his computer, and need to merge my…

Microsoft 365 and Office | Subscription, account, billing | For home | iOS
asked 2026-11-05T18:40:47.63+00:00
Michelle Shuck 0 Reputation points
commented 2026-11-05T20:06:04.0233333+00:00
John Jefferson Doyon 90,550 Reputation points Independent Advisor
2 answers

i have a subscription with my apple id , i cant seem to get microsoft to recognize it

I have an excel subcription through apple but my microsoft account want allow me to link them, when i clock restore purchase it says i dont have one

Microsoft 365 and Office | Subscription, account, billing | For home | iOS
asked 2026-10-29T16:21:13.78+00:00
richard crescenzi 0 Reputation points
commented 2026-11-05T07:47:12.3633333+00:00
Thomas4-N 23,140 Reputation points Microsoft External Staff Moderator
1 answer

I need to chat to someone about 365 family billing

My 365 Family subscription auto-renews on 11th January each year, it last renewed on 11th Jan 2026 at £104.99. I dowloaded the Teams app today and a second subscription amount of £104.99 has been paid in error. I need to chat to someone to get this…

Microsoft 365 and Office | Subscription, account, billing | For home | iOS
asked 2026-11-02T20:09:53.5333333+00:00
Michael Fazackerley 0 Reputation points
commented 2026-11-04T23:39:52.04+00:00
Chloe-V 15,075 Reputation points Microsoft External Staff Moderator
1 answer

Paid for microsoft 365 on through APPLE SUBSCRIPTION but not showing on microsoft account

I have been sucecessfully charged for microsoft 365 on from my apple subscription on 26th may 2026, order id MVWTHS70SL Document :758138892842 paid AED 509.99 for annual microsift 365 renew When i try to log in it says, purchase is successful but…

Microsoft 365 and Office | Subscription, account, billing | For home | iOS
asked 2026-11-02T04:51:45.5033333+00:00
Prince Sehgal 0 Reputation points
answered 2026-11-02T05:34:18.3066667+00:00
John Jefferson Doyon 90,550 Reputation points Independent Advisor
1 answer

Cancel MS365 from an old iMac and perhaps

Can I exchange Microsoft365 or purchase for an iPad Air?

Microsoft 365 and Office | Subscription, account, billing | For home | iOS
asked 2026-10-31T17:13:41.8266667+00:00
Cheryl Pierce 0 Reputation points
answered 2026-10-31T17:49:47.1866667+00:00
EmilyS726 277.8K Reputation points Independent Advisor
2 answers

Unauthorized charges

I pay already through Apple. You all have started charging my card since August & I never authorized it. I want all 3 charges recovered immediately back in my account.

Microsoft 365 and Office | Subscription, account, billing | For home | iOS
asked 2026-10-28T12:44:18.48+00:00
Chastity Shelton 0 Reputation points
answered 2026-10-28T13:18:17.36+00:00
DaveM121 945.9K Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

Charged three times (299 THB each) on the same day for Microsoft 365 Personal across Copilot, OneDrive, and Word via Apple

I was charged three separate times for Microsoft 365 Personal on 27 October 2026 (299.00 THB per transaction) through my Apple account, even though I only need one active subscription. The three charges shown in my billing history are: Microsoft 365…

Microsoft 365 and Office | Subscription, account, billing | For home | iOS
asked 2026-10-27T02:23:36.07+00:00
anantachai wachklang 20 Reputation points
accepted 2026-10-27T02:26:40.8233333+00:00
anantachai wachklang 20 Reputation points
2 answers

SwiftKey clipboard recovery

SwiftKey Kept crashing, so Microsoft said you uninstall the app and reinstall it when I did and sign back in my clipboard is completely empty. Is there anyway that I can recover that?

Microsoft 365 and Office | Subscription, account, billing | For home | iOS
asked 2026-02-09T01:45:11.0833333+00:00
Stephanie Yeager 0 Reputation points
commented 2026-10-22T17:55:24.28+00:00
Rexi 0 Reputation points
3 answers

I accidentally subscribed twice

I accidentally subscribed twice, how do I get a refund.

Microsoft 365 and Office | Subscription, account, billing | For home | iOS
asked 2025-12-19T01:00:06.8466667+00:00
Melisa Rostirolla 5 Reputation points
recommended 2026-10-21T14:28:36.33+00:00
Stefan Blom 357.1K Reputation points MVP Volunteer Moderator
2 answers

Office 2021 license won't activate, shows "Subscription Required"

Hi, I purchased Microsoft Office Home & Business 2021 for Mac. It shows as a purchased product on my account ( [Removed PII]@gmail.com]) under Subscriptions, but Word/Excel display "Subscription Required to Edit and Save" and won't let me…

Microsoft 365 and Office | Subscription, account, billing | For home | iOS
asked 2026-08-16T14:17:51.7466667+00:00
Natalia Kornilova 0 Reputation points
edited the question 2026-10-21T08:15:28.92+00:00
Ana Mihaila (BLUEHAWK LLC) 0 Reputation points Microsoft External Staff Moderator
2 answers

I cannot access passkey and old email address on my account

I previously used the email address of a<PII removed>@blueyonder.co.uk on my Microsoft 365 account. I no longer have access to that email or associated passkey and therefore cannot log in to your products on my iPhone, iPad,

Microsoft 365 and Office | Subscription, account, billing | For home | iOS
asked 2026-10-09T17:16:21.22+00:00
Adrian Passmore 0 Reputation points
answered 2026-10-17T09:04:42.9166667+00:00
Thomas4-N 23,140 Reputation points Microsoft External Staff Moderator
2 answers

I cancelled my subscription but a pending payment is still trying to be charged

I subscribed to the monthly plan with microsoft 365 personal but it is trying to charge me the full annual price so I cancelled my subscription because I dont need it anymore but the payment will be cancelled 20th of September 2027, and it is a pending…

Microsoft 365 and Office | Subscription, account, billing | For home | iOS
asked 2026-10-14T13:22:31.1733333+00:00
leen alkhattab 0 Reputation points
answered 2026-10-14T13:59:32.79+00:00
DaveM121 945.9K Reputation points Independent Advisor
2 answers

Account locked and suspended

I was in the process of transferring Notes from One note to my email so i can download to my iPad. "I study at work with my iPad due to the fact that I can't BYOD to work unless it's a compact and small." During the process the administration…

Microsoft 365 and Office | Subscription, account, billing | For home | iOS
asked 2026-10-05T23:10:58.7833333+00:00
Sharp, Mathew 0 Reputation points
commented 2026-10-10T23:03:49.7433333+00:00
Ian-T 15,605 Reputation points Microsoft External Staff Moderator
0 answers

I've been charged twice for my M365 Subscription - NEED HELP

Hello, I first purchased M365 personal from my iPhone via apple and paid for it, three days passed but the account was still did not get active. I tried connecting with support N number of times but couldn't seems to find a way. I've now again purchased…

Microsoft 365 and Office | Subscription, account, billing | For home | iOS
asked 2026-10-09T16:56:15.4333333+00:00
Rishi Gautam 0 Reputation points
commented 2026-10-09T17:42:42.2133333+00:00
EmilyS726 277.8K Reputation points Independent Advisor
2 answers

2 Microsoft accounts one canceled and keep gettting billed

I have 2 Microsoft 365 accounts - 1 family and 1 Personal. I canceled the Family account in 2025 but keep getting billed. The personal account is on my iPhone, and I want to keep it but need help transferring it to my PC. The credit card company will…

Microsoft 365 and Office | Subscription, account, billing | For home | iOS
asked 2026-10-09T13:37:26.8866667+00:00
Beth Czarnecki 0 Reputation points
answered 2026-10-09T14:17:04.21+00:00
DaveM121 945.9K Reputation points Independent Advisor
3 answers

I’m completely locked out of my Microsoft 365 account

I’m currently using my mums Microsoft account because I’m completely locked out and haven’t been able to get any support from Microsoft! I have just moved to a new iPhone and outlook is asking me to sign in again. I cannot remember my password, I’ve…

Microsoft 365 and Office | Subscription, account, billing | For home | iOS
asked 2026-10-07T15:16:34.4066667+00:00
sheila poole 0 Reputation points
answered 2026-10-08T19:29:53.41+00:00
Lester Bernard Reyes 86,725 Reputation points Independent Advisor
3 answers One of the answers was accepted by the question author.

Office 365 renewal paid, but still shows as expired

I paid for renewal of Office 365 on September 23, 2026 My Microsoft account shows payment has been made, but the subscription has still expired. Here is a copy of the payments made entry: charge Sep 23, 2026 143.64 USD Visa logo **4325 Approved Visa…

Microsoft 365 and Office | Subscription, account, billing | For home | iOS
asked 2026-10-06T19:59:09.8566667+00:00
Murray Nelson 20 Reputation points
commented 2026-10-06T21:00:00.1533333+00:00
Murray Nelson 20 Reputation points
1 answer

TRYING TO PAY INVOICE AFTER BANK DECLINED THINKING IT WAS FRAUD

I WOULD LIKE TO FILE A FORMAL COMPLAINT REGARDING THE UNFRIENDLY MANNER OF DEALING WITH ANYTHING MICROSOFT. I HAVE BEEN ON PHONE AND COMPUTER FOR HOURS DUE TO MY BANK THINKING YEARLY PAYMENT WAS A FRAUD REQUEST. I TRIED TO STRAIGHTEN IT OUT AFTER…

Microsoft 365 and Office | Subscription, account, billing | For home | iOS
asked 2026-10-06T15:35:42.8133333+00:00
Dorothy Stamoulis 0 Reputation points
answered 2026-10-06T20:26:05.61+00:00
Haytham-C 5,640 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Microsoft 365 Apple purchase linked to wrong Microsoft account – Error 1303

Microsoft 365 Personal purchased through Apple was associated with the wrong Microsoft account – Error 1303 Hello, I need help understanding how a Microsoft 365 Personal subscription purchased through Apple In-App Purchase is associated with a Microsoft…

Microsoft 365 and Office | Subscription, account, billing | For home | iOS
asked 2026-10-04T08:04:18.59+00:00
Marti 20 Reputation points
accepted 2026-10-06T12:50:55.4166667+00:00
Marti 20 Reputation points
1 answer

Another unknown email on my account.

There is an unknown email on my account but account has my phone number. I need to talk to a person.

Microsoft 365 and Office | Subscription, account, billing | For home | iOS
asked 2026-10-01T14:36:23.9333333+00:00
Rhindress, Cheryl (ASD-E) 0 Reputation points
commented 2026-10-05T23:47:55.3033333+00:00
Xavier-D 14,265 Reputation points Microsoft External Staff Moderator