19,384 questions with Microsoft 365 and Office | Subscription, account, billing | For business | Other tags

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I have Locked out my self on my development tenant by Conditional Access Policy

Hello Team, I have Locked out my self on my development tenant by Conditional Access Policy- I have created policy and named location on my own microsoft trail tenant and it was blocked me to accessing the tenant and I do not have breakglass account in…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-05T18:50:37.66+00:00
Patil, BASANAGOUDA 0 Reputation points
edited the question 2026-10-05T23:01:20.32+00:00
Emily T 565 Reputation points Microsoft External Staff Moderator
1 answer

Looking for a microsoft specialist

i, my name is Jake from Alldon Construction in San Jose. We use Microsoft 365. One account was hacked. And we need to clean up our users. I'm not the admin, so I can't log in to the admin page. I'd like to get a quote for fixing this.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-05T21:33:01.7433333+00:00
AllDon Construction, Inc 0 Reputation points
edited an answer 2026-10-05T22:16:11.9766667+00:00
Chris-D 1,690 Reputation points Independent Advisor
1 answer

MFA Lockout of the sole Global Administrator account

I have MFA lock out of the sole Global Administrator account for an existing Microsoft Entra tenant. I know the password. Access to the only registered Microsoft Authenticator method was lost. There is no other Global Administrator and no usable…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-05T18:51:53.2766667+00:00
Josh Coffman 0 Reputation points
commented 2026-10-05T21:42:29.1533333+00:00
Jay1 Tran 1,620 Reputation points Independent Advisor
2 answers

moving to a Office 365 account from existing personal

I would like to set up a domain email with a Office 365 Business Account. I currently have an Office 365 personal account and I am the Admin.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-05T21:03:20.7033333+00:00
Gail Nelson 0 Reputation points
answered 2026-10-05T21:19:49.3933333+00:00
Lin v 1,545 Reputation points Independent Advisor
1 answer

Payment invoice

I need to talk with someone from Business Billing

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-05T19:52:58.0566667+00:00
Rusty Murillo 0 Reputation points
answered 2026-10-05T20:05:31.35+00:00
Kai-L 19,920 Reputation points Microsoft External Staff Moderator
1 answer

Authentication app

Hi, I had a catastrophic failure with my iPhone and had to have it repaired/restored. Microsoft Authenticator restored my work accounts from iCloud, but all of my accounts now show “Sign in to add your account.” My FortiToken is working normally; the…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-05T18:51:13.14+00:00
Skylar Liles 0 Reputation points
answered 2026-10-05T19:34:00.2033333+00:00
Lin v 1,545 Reputation points Independent Advisor
1 answer

How to fix the Verification issue

Hi, I am university student and my all university activities are doing with university email ID. It needed Microsoft Authoriticator to verify. As my phone has a problem all data gone. Now once I download the app it requesting aceptance of Authenticator.…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-05T18:24:37.37+00:00
GOYAMMALE GEDARA, Sayani Niroshika 0 Reputation points
edited an answer 2026-10-05T19:20:07.2266667+00:00
Chris-D 1,690 Reputation points Independent Advisor
1 answer

How to cancel 'Minecraft Education for Commercial' on a business tenant when Commercial support is unreachable?

Hello, I need to cancel ONE subscription: 'Minecraft Education for Commercial' on the business tenant [Moderator note: Personally Identifiable Information removed].onmicrosoft.com. Please also turn off recurring billing for it and refund the renewal…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-05T18:10:45.1466667+00:00
Vitali Markau 0 Reputation points
answered 2026-10-05T19:07:56.29+00:00
Kai-L 19,920 Reputation points Microsoft External Staff Moderator
1 answer

How to access my authentificator

My authentificator app has locked me out and I can't log in without putting the code sent to my authentificator app. Everytime I try other ways to sign in it makes me reset the password and they say that I have tried too mnay times to log in so Im…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-05T18:01:12.6633333+00:00
Ammar Aljabiri 0 Reputation points
answered 2026-10-05T18:22:10.33+00:00
Chris-D 1,690 Reputation points Independent Advisor
1 answer

Global Administrator account blocked

Hi, Our Microsoft 365 tenant’s sole Global Administrator account has been locked. There is no other Global Administrator available. I need this escalated to the Microsoft Data Protection/Tenant Recovery team

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-05T17:16:40.1733333+00:00
Jessica Okonkwo 0 Reputation points
answered 2026-10-05T17:55:57.83+00:00
Helen Luu 3,300 Reputation points Independent Advisor
1 answer

Stuck in Authenticator loop

Hello. I recently changed phones. I am also using a business account. I am the only admin and also the only user. I can’t sign in because I am sent to Authenticator . I also cannot ask for a MFA Reset Request. What should I do?

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-05T17:24:39.5666667+00:00
Balint Oana 0 Reputation points
answered 2026-10-05T17:48:22.3266667+00:00
Jayden-P 3,210 Reputation points Independent Advisor
1 answer

changing organization to microsoft guest account I get: "Your account has been locked. Contact your support person to unlock it, then try again."

when I connect to teams or https://login.microsoftonline.com/ with my company account I get access. Then I change organization to my microsoft guest account and I get: "Your account has been locked. Contact your support person to unlock it, then try…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-05T15:38:50.7033333+00:00
אוקרט שמואל דב 0 Reputation points
edited an answer 2026-10-05T17:32:48.8366667+00:00
Helen Luu 3,300 Reputation points Independent Advisor
2 answers

Locked out of the global admin account

Hi, I have been locked out of the global admin account. (office 364 business and Entra) The 2fa app shows it grayed out and I don't receive any codes on it. I'm the only admin of the organization and when calling support I first have to answer a bot in…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-05T16:16:21.7866667+00:00
Tim 0 Reputation points
edited an answer 2026-10-05T16:48:51.5633333+00:00
Chris-D 1,690 Reputation points Independent Advisor
1 answer

Microsoft 365 tenant locked out after CSP deauthorization — need tenant recovery

North State Processing lost access to our existing Microsoft 365 tenant after our former CSP partner was deauthorized and the CSP-associated subscriptions were canceled. I was the administrator for our company email accounts. Microsoft now reports that…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-05T15:56:59.2633333+00:00
Pete Muhly 0 Reputation points
answered 2026-10-05T16:17:25.9766667+00:00
Kai-L 19,920 Reputation points Microsoft External Staff Moderator
2 answers

How do I cancel 365 Business basic

I need to know my domain name, and how to cancel 365 Business Basic. Is there a number I can call?

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-05T14:55:57.5533333+00:00
Dwayne Walker 0 Reputation points
edited an answer 2026-10-05T15:29:49.78+00:00
Julie Huynh 3,770 Reputation points Independent Advisor
1 answer

Unable to receive emails after domain migration from one provider to another

I recently moved my domain to a new service provider. I currently am unable to receive emails on Outlook but can send them. I am unble to access Authticator as the codes are being sent to an email box I currently cant access and I am also struggling to…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-04T16:35:45.67+00:00
Eugene Letlojane 0 Reputation points
commented 2026-10-05T15:29:34.46+00:00
Elena-VH 1,890 Reputation points Independent Advisor
1 answer

Unknown recurring charge

On my account i see a recurring charge of £3.91 each month titled Microsoft #g**[Moderator note: Personally Identifiable Information removed]** Reading, [Moderator note: Personally Identifiable Information removed] I do nort recognise this and it is not…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-05T11:08:55.39+00:00
Laura McGillivray MBE 0 Reputation points
edited the question 2026-10-05T15:18:53.4866667+00:00
Daniel-Vo 6,610 Reputation points Microsoft External Staff Moderator
2 answers

Not able to use my Authenticator app

Not able to use my Authenticator app for work email. Says it’s signed me out but how to log in and where to put the code? It’s a paradox

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-05T14:37:23.6233333+00:00
Roshaan Faraz 0 Reputation points
answered 2026-10-05T14:59:28.9366667+00:00
Kristen Tran 2,040 Reputation points Independent Advisor
2 answers

Invoices Following Email Hack

Why did a company get invoices from Microsoft following a hack on one of the company's emails?

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-02T19:05:36.68+00:00
Sheala Browning 0 Reputation points
commented 2026-10-05T14:47:08.8033333+00:00
Sheala Browning 0 Reputation points
1 answer

Lost access to authenticator MS365 Admin - can't use phone number as MFA - error 399287

I lost access to my admin account and can't use the phone number as a verification method (error 399287 comes up). Admin account: [Moderator note: Personally Identifiable Information removed]@madprocessorvof.onmicrosoft.com I am the only administrator.…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-05T14:22:37.9433333+00:00
GVDM 0 Reputation points
edited the question 2026-10-05T14:46:06.02+00:00
Daniel-Vo 6,610 Reputation points Microsoft External Staff Moderator