5,206 questions with Microsoft 365 and Office | Subscription, account, billing | For home | Other tags

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my microsoft 365 activation is not working

my microsoft word is not working.it says activate your account 365 but it says error does that mean i subscription is expired since ive used it since 2021

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-04T10:53:00.6166667+00:00
Nikola Krstanoski 0 Reputation points
answered 2026-10-04T11:25:41.2466667+00:00
DaveM121 936.6K Reputation points Independent Advisor
1 answer

My subscription doesn't show up in my account details

I need to re load the Microsoft 365 products on my computer but my subscription details do not show up in my account. The subscription was renewed and paid for in April 2026 so it is still active.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-30T18:53:05.5466667+00:00
Byron Christmas 0 Reputation points
edited the question 2026-10-04T09:29:45.3266667+00:00
Stefan Blom 353.7K Reputation points MVP Volunteer Moderator
1 answer

Annual unauthorized charge from DLCMICROSOFT linked to a closed Hotmail account

I have annual charges with the descriptor DLC*MICROSOFT every October 1st. These charges do not appear in my current Microsoft account because I previously used a Hotmail account that I closed in January 2025 for security reasons. I need to identify the…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-04T03:48:02.0766667+00:00
Carlos Alarco P 0 Reputation points
answered 2026-10-04T05:24:51.6833333+00:00
paulr0511 48,965 Reputation points Independent Advisor
1 answer

Subscription

Hello I have chose 1 month free option in my subscription package for 365 but it charged my card right away, I was using HSBC credit card. Should I cancel the subscription? cause I only want to try out first.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-04T04:10:44.7833333+00:00
HO HOANG MINH 0 Reputation points
answered 2026-10-04T04:45:50.2033333+00:00
EmilyS726 270.5K Reputation points Independent Advisor
2 answers

Need help not passing off

You keep sending me here and there it’s white screen I’m being charged $16.53 a month for an account I didn’t sign up for and I looked up my account it’s not on there. Someone needs to stick with me and help me

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-04T00:48:02.52+00:00
lisa lannon 0 Reputation points
commented 2026-10-04T00:49:09.2+00:00
lisa lannon 0 Reputation points
2 answers

Canceling subscription

I want to cancel my subscription and I’m getting a run around

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-03T22:58:32.15+00:00
FRANK CORTIJO 0 Reputation points
answered 2026-10-03T23:36:48.0833333+00:00
Estrella721 46,505 Reputation points Independent Advisor
1 answer

says it cant login to my account

i paid for my subscriptions and have recieved confimation but it say it can not connect to my account

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-29T20:10:53.9866667+00:00
Shella Ledingham 0 Reputation points
commented 2026-10-03T23:31:00.11+00:00
Ian-T 13,100 Reputation points Microsoft External Staff Moderator
1 answer

payment method

Can't update the payment method on my Microsoft Office 365 subscription.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-03T21:47:30.8+00:00
larry miguez 0 Reputation points
commented 2026-10-03T22:22:04.06+00:00
John Jefferson Doyon 88,900 Reputation points Independent Advisor
2 answers

Credit Card Billing

A bill has been charged to my Credit Card and I am trying to find out what is is for>

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-03T21:05:03.0233333+00:00
Kenneth Cottrill 0 Reputation points
answered 2026-10-03T21:40:23.1533333+00:00
Estrella721 46,505 Reputation points Independent Advisor
2 answers

Why does Microsoft want me to activate my office programs 8-10 years later? this is crazy as they have been licensed and came with laptop

I have office 2016 on a computer that I had been purchased and used daily for the last 8 years... I am now being told I need to activate my account within 5 days or lose these programs / access. What gives? wanting $ when I have the same office programs…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-30T19:11:05.8066667+00:00
Zach H 5 Reputation points
edited an answer 2026-10-03T19:35:12.45+00:00
Stefan Blom 353.7K Reputation points MVP Volunteer Moderator
4 answers

Cancel subscription

Good Morning, Please I would like to cancel my monthly subscription. thank you

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-24T15:21:28.3433333+00:00
Marie Mosquera 0 Reputation points
commented 2026-10-03T19:17:36.2966667+00:00
Stefan Blom 353.7K Reputation points MVP Volunteer Moderator
1 answer

cancel personal microsoft 365 subscription

cancel personal microsoft 365 subscription as I have a work subscrption

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-03T17:34:43.5733333+00:00
Shea New 0 Reputation points
answered 2026-10-03T18:10:00.3933333+00:00
Lester Bernard Reyes 85,510 Reputation points Independent Advisor
2 answers

Customer support

Hello, I'm struggling to find customer support on Australia. I don't want a chatbot or even a live chat as the techs are not particularly helpful. So I would like to get someone on a phone call that can help me with my subscription. Is this…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-02T11:41:59.6966667+00:00
Joseph Pearce 0 Reputation points
edited an answer 2026-10-03T15:01:24.61+00:00
SD - IA 180.3K Reputation points Independent Advisor
2 answers

I cancelled 365 because of trouble signing in to my account

Each time I attempt to sign in with phone # I am rejected When I try and add my number there is no place to add it should I delete my account and start over again?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-28T19:31:17.6033333+00:00
Kenneth Hale 0 Reputation points
commented 2026-10-03T14:41:04.64+00:00
Thomas4-N 22,380 Reputation points Microsoft External Staff Moderator
2 answers

Subscribtiin 365

Hello, I have cancelled my subscription 2 years ago which has been used only for 1 day , year later I been charged again even when in the system all have been cancelled , now year later I’m receiving email again that I have to cancel it if I don’t wanna…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-29T16:49:03.5566667+00:00
Bojarinova Inga 0 Reputation points
answered 2026-10-03T13:42:59.2833333+00:00
Thomas4-N 22,380 Reputation points Microsoft External Staff Moderator
2 answers

why many times I pay for office 365 and appears a new charge again before the next month?

I'm paying in a 3th day of a month and then in the 24th I can used anymore because they are asking for a payment again.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-29T16:34:47.9666667+00:00
armando hernandez 0 Reputation points
answered 2026-10-03T13:40:57.5333333+00:00
Thomas4-N 22,380 Reputation points Microsoft External Staff Moderator
2 answers

Excessive Charge for my 2026 Microsoft 365 Subscription

Billing issue - why did my subscription charge for Microsoft 365 go up from $69.99 in 2025 to $99.99 in 2026?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-03T12:52:31.7333333+00:00
Dennis Normoyle 0 Reputation points
answered 2026-10-03T13:00:56.7333333+00:00
Dennis Normoyle 0 Reputation points
2 answers

How to return my funds

Good afternoon, I tried the Microsoft 365 Copilot trial for 3 days but I couldn't use it, yesterday I had a fund of IDR 150,000, and bought a monthly Microsoft item without my knowledge. I didn't and haven't used Microsoft services so please return my…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-03T08:43:09.25+00:00
Gol d Wir 0 Reputation points
answered 2026-10-03T09:19:55.0933333+00:00
DaveM121 936.6K Reputation points Independent Advisor
3 answers

subscription payment was declined. I need to pay.

my recent subscription payment was declined. I have proper funds to pay. Will you be trying that card again or do i need to manually make my payment?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-02T19:11:44.41+00:00
Chris Collins 0 Reputation points
answered 2026-10-03T07:06:40.08+00:00
Lester Bernard Reyes 85,510 Reputation points Independent Advisor
2 answers

I apparently have two accounts. Need human help to fix.

I apparently have two subscriptions to Microsoft 365. One was renewed for $216 last month. Another Personal Subscription asked me to renew for $99. I cancelled auto renew on that one. What do I have to do to talk to a human to get this straightened out?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-02T19:59:40.17+00:00
JOHN FECHTER 0 Reputation points
answered 2026-10-03T06:37:39.3833333+00:00
Vikki-T 11,350 Reputation points Microsoft External Staff Moderator