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One Drive missing files and folders on both PC app and Online Backup after factory reset

A couple of days ago I experienced a fatal error on my Windows 11 PC that automatic repair or booting in Safe Mode was unable to repair. Ultimately I was forced to wipe my PC and reinstall Windows 11 from a USB flash drive. After re-installing/signing…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-11-07T18:00:20.15+00:00
SBrewer 0 Reputation points
answered 2026-11-07T18:01:05.1466667+00:00

AI answer

1 answer

Cannot access my own OneDrive files, says I do not have permission.

Something happened to my OneDrive, when I opened it initially it said I had been locked out so I signed back in. I am using OneDrive on the Edge browser. When I go to the My files tab, it says this: "Unknown render failure. Attempted to perform an…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-11-07T17:49:39.7666667+00:00
Max A 0 Reputation points
answered 2026-11-07T17:50:41.4766667+00:00

AI answer

2 answers

Cannot access Documents

We are unable to open any of our word or excel documents. A documents title will appear in recents and when we click on it, it says the Directory Name isn't valid. Help We have Microsoft 2021.

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-11-03T16:44:21.98+00:00
Kay Weeks 0 Reputation points
commented 2026-11-07T17:40:12.46+00:00
Francisco Montilla 31,825 Reputation points Independent Advisor
1 answer

I do not have permission to access my OneDrive files when I am logged into OneDrive online

I am logged into my OneDrive online account. When I click on one of my own files, an error message pops up saying that I do not have permission to access that file. How do I fix this? Thanks!

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-11-07T16:10:03.23+00:00
Jill Cramer, MD 0 Reputation points
answered 2026-11-07T16:10:55.1666667+00:00

AI answer

1 answer

Listing hyperlinks to file in a OneDrive folder

I have a number of files in a OneDrive folder which I want to list by name and hyperlink in an Excel spreadsheet

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-11-06T18:49:25.4366667+00:00
Leo Lyons 0 Reputation points
commented 2026-11-07T14:47:29.4466667+00:00
Leo Lyons 0 Reputation points
2 answers

Restoring deleted files

I did not realize microsoft could remotely delete files that were saved onto my own computer- now I know. I deleted files from onedrive in order to use my email (storage was full but I don't use onedrive, it was just automatically taking all my stuff). …

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-11-06T20:55:42.85+00:00
Nicola Urquhart 0 Reputation points
edited a comment 2026-11-07T12:58:20.1233333+00:00
Nicola Urquhart 0 Reputation points
5 answers

OneDrive pausing

Using a PC so not a battery power issue but my OneDrive now keeps pausing for specific reason. This is only a recent issue. Could it be due to running Windows Feature Experience Pack 1000.26100.489.0?

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-10-25T21:59:52.87+00:00
Andrew Kerr 25 Reputation points
edited a comment 2026-11-07T09:09:56.1133333+00:00
John Davis 0 Reputation points
3 answers

Onedrive pausing when opening games like roblox, steam games etc

Whats going on with onedrive today? It was working fine yesterday so why is it not working now

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-10-30T01:28:04.88+00:00
ScorpionKitch7 5 Reputation points
commented 2026-11-07T08:48:08.26+00:00
Péter Mészáros 0 Reputation points
1 answer

Problems with loggin in:

Hallo. When logging in to Microsoft, I get this message: "Correlation Id: Moderator note: PII removed Timestamp: 2026-11-05T14:11:49.000Z DPTI: e69679844ab08583880089f81d55c8706ce157a4894d96b4fb50e87d702da7b0 Message: An unexpected error…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-11-05T14:24:33.4733333+00:00
Per Stenaa 0 Reputation points
commented 2026-11-07T07:47:55.2033333+00:00
Emma1-N 14,905 Reputation points Microsoft External Staff Moderator
2 answers

cannot signin to onedrive

Unable to sign in to OneDrive, I get error code 0X8004deca

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-11-06T16:38:06.7366667+00:00
Douglas Liedblad 0 Reputation points
answered 2026-11-07T02:27:57.92+00:00
Jeronimo Fuerte 48,530 Reputation points Independent Advisor
3 answers

OneDrive Downlaod Nowhere to be Found

I selected a few hundred pictures from my OD to downlaod to my PC. OD had the spinning circle and said it was creating a download file. But I cannot find the download file anywhere. Any help here??? Jim

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-11-05T21:17:33.3766667+00:00
jim Ricker 0 Reputation points
answered 2026-11-06T14:42:13.14+00:00

AI answer

2 answers

why does my one-drive pause syncing when I have the setting off?

does anyone know why my one-drive pauses syncing when I have the setting off? I have checked everything I checked my storage it's still fine maybe it's cause I have more then one file open in notepad is causing the problem so does anyone know what is…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-11-03T17:52:18.13+00:00
Destiny Augustine 0 Reputation points
commented 2026-11-06T13:05:29.4533333+00:00
Francisco Montilla 31,825 Reputation points Independent Advisor
3 answers

ONEDRIVE (personal) sync pausing randomly

My onedrive has suddenly started to randomly pause synching. I uninstalled and reinstalled, but the issue is still there. I have to keep manually telling it to resume sync. All the recommended checks have been made and nothing has changed in my set up in…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-10-20T16:18:52.0666667+00:00
Max Boulton 30 Reputation points
commented 2026-11-06T12:03:55.3366667+00:00
Steve 0 Reputation points
1 answer One of the answers was accepted by the question author.

Unknown pdf documents on one drive home page

I have just opened my one drive (of which I do not use), and seen a list of disgusting .pdf files listed on my home screen. I have never used this, nor bisited any webpage that would even provide an opportunity to have these documents in my one drive, so…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-11-06T06:37:40.03+00:00
UKSTALLION 20 Reputation points
commented 2026-11-06T11:57:58.4433333+00:00
Rayyan Fawad 1,255 Reputation points
1 answer

Microsoft Graph OneDrive Personal — Conditional Commit Clarification

Microsoft Graph OneDrive Personal — Conditional Commit Clarification Subject: Confirmation of atomic If-Match enforcement during explicit upload-session completion Context We are developing an automated indexing system that updates existing Excel…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-11-06T10:35:33.2433333+00:00
N82 0 Reputation points
answered 2026-11-06T10:37:21.6133333+00:00

AI answer

2 answers One of the answers was accepted by the question author.

OneDrive started to give "we can't sync your onedrive folder" and "We couldn't find your onedrive on SPO"

Suddenly after a Windows 11 update on about Oct 27, 2026 I started getting OneDrive failures, including: "we can't sync your onedrive folder" "We couldn't find your onedrive on SPO" I get "Upload Blocked" on files,…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-10-31T01:14:47.49+00:00
BillP 50 Reputation points
commented 2026-11-06T07:22:23.9466667+00:00
Lei 85 Reputation points
2 answers

Onedrive has stolen my files

Somehow onedrive has stolen all of my files. I have never used onedrive and had no intention to do so. Apparently logging in to your microsoft account can trigger this. Currently it is in the process of transferring >400Gb engineering files over that…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-10-29T22:25:18.2066667+00:00
m 0 Reputation points
commented 2026-11-06T06:48:36.82+00:00
Thomas4-N 23,145 Reputation points Microsoft External Staff Moderator
10 answers One of the answers was accepted by the question author.

How do I stop other accounts from sharing files to me in OneDrive

Hi, Yesterday I got notification in OneDrive app that someone shared a file with me, which was a PDF file that felt like malware or a virus (I didn't open the file). I reported the file, the account got banned but today I started to get more file share…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2025-12-11T20:31:31.5966667+00:00
Ville 130 Reputation points
edited a comment 2026-11-06T02:52:38.3333333+00:00
Hornblower409 18,720 Reputation points
1 answer

Cant login to Onedrive to move my files around

Recently got hacked, the hacker deleted my Microsoft account so i had to create a new one, trying to set up OneDrive again to move some files to an external drive but keep getting an error about "the cloud file provider is not running[error…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-11-06T00:29:23.07+00:00
Jeff 0 Reputation points
answered 2026-11-06T00:29:45.0766667+00:00

AI answer

2 answers

Access personal Vault in OneDrive after resetting computer

My computer crashed and I had to reset it to factory defaults. Office 365 is back, but I cannot access the Personal Vaults file in OneDrive. Wheat can I do to get that vital information accessible again?

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-11-05T22:25:58.76+00:00
Neva Hodges 0 Reputation points
answered 2026-11-05T23:11:41.04+00:00
John Jefferson Doyon 90,560 Reputation points Independent Advisor