2,254 questions with Microsoft 365 and Office | Subscription, account, billing | For business | Windows tags

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I cannot log in to my admin account

I cannot login to an admin account to remove a tenancy for my email and domain

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-04T18:55:08.4466667+00:00
Carlos Galliani 0 Reputation points
answered 2026-10-04T19:54:01.1466667+00:00
Ruby Nguyen 2,805 Reputation points Independent Advisor
1 answer

Lost access to Microsoft Authenticator for Azure

Hi, I've recently lost access to my old phone which had Microsoft Authenticator associated with my Azure account. I can still log into my normal Microsoft account using the same email with MFA but not Azure. I'm looking for ways to temporarily disable…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-03T11:08:07.5466667+00:00
Benjamin B 0 Reputation points
answered 2026-10-04T06:55:09.1633333+00:00
Heimerdinger 630 Reputation points Independent Advisor
2 answers

Account access

I’m having an issue getting in my canvas the authenticator app keeps saying I can’t be verified and I can’t access my canvas ! This is frustrating and I’m missing out on my assignments please do something to help thank you !

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-03T18:37:52.8+00:00
Metcalf, Gebrosha 0 Reputation points
edited the question 2026-10-04T06:04:52.6033333+00:00
Kai-Ex 1,575 Reputation points Microsoft External Staff Moderator
2 answers

Microsoft Authenticator is not generating a one-time code for my work account — unable to sign in

Hello, I’m having an issue with Microsoft Authenticator and urgently need help accessing my professional/work account. One of my accounts in Microsoft Authenticator is not generating or displaying the one-time verification code ever since I added it to…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-04T04:35:11.0833333+00:00
Metuschelah Similien 0 Reputation points
edited the question 2026-10-04T05:59:50.6166667+00:00
Kai-Ex 1,575 Reputation points Microsoft External Staff Moderator
1 answer

AADSTS5000228 – Unable to access my Microsoft Fabric/Power BI tenant

Hello Microsoft Support, I created a Microsoft Fabric Free account for Power BI/Fabric learning and practice. My tenant domain is BIDashboards232.onmicrosoft.com. I am unable to sign in to Microsoft Power BI Service or Microsoft Entra Admin Center. I…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-03T16:50:47.79+00:00
JUHI Khatun 0 Reputation points
edited the question 2026-10-04T03:09:44.48+00:00
Kai-Ex 1,575 Reputation points Microsoft External Staff Moderator
1 answer

Remove MS Business Acct from laptop and replace with 365 Personal Acct already installed on my desktop

I set up a Microsoft Business account with a 30 day trial and need to remove it; don't have a business. The 365 loaded on my desktop allows me to add additional devices without charge so I need to remove the Business Account and replace it with one of…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-01T17:32:11.3533333+00:00
Jo Smith 0 Reputation points
commented 2026-10-02T22:54:59.69+00:00
Chris-D 1,690 Reputation points Independent Advisor
1 answer

How do I update credit card information for my business and pay my invoice

My credit card you have on file expired. I am a business user and cannot figure out how to update my credit card information. I have invested many hours trying to navigate the maze of AI / Automated bots that are useless. CAN SOMEONE CALL ME AT…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-01T17:57:00.1666667+00:00
Thurmond Holdings 5 Reputation points
commented 2026-10-02T22:53:11.04+00:00
Ivory 1,825 Reputation points Independent Advisor
1 answer

Microsoft 365 Setup and Nonprofit Support – Volunteer Assisting UK Nonprofit Organisation

Dear Microsoft Support Team, I am a volunteer supporting a UK-based nonprofit organisation with its IT and Microsoft 365 setup. The organisation would like to establish a Microsoft 365 environment and, if eligible, take advantage of the Microsoft for…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-01T22:00:51.9233333+00:00
Lagna Ray 0 Reputation points
commented 2026-10-02T21:54:39.7966667+00:00
Kai-L 19,920 Reputation points Microsoft External Staff Moderator
3 answers

i cant add my personal account to my work account

its say its strongly recommended i add my personal account to my work 365 account but i get an error each time. could my work be blocking this?

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-02T10:19:51.4466667+00:00
Evans, Leah : BUK Customer Care UK 0 Reputation points
commented 2026-10-02T15:10:24.27+00:00
Demi Nguyen 2,330 Reputation points Independent Advisor
1 answer

Cancel Microsoft Business

Please cancel my Microsoft Office Business Account

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-01T13:23:20.2666667+00:00
Patricia Nicholson 0 Reputation points
commented 2026-10-02T14:26:52.1433333+00:00
Julie Huynh 3,770 Reputation points Independent Advisor
1 answer

Multiple accounts / billing information update

I have a notification that I need to update my billing information in order to keep using Microsoft 365. But it seems I have multiple accounts registered and I cannot find which one is problematic. Also, I would like to cancel inactive accounts and sort…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-02T07:37:37.2966667+00:00
marilyn smith 0 Reputation points
answered 2026-10-02T10:02:01.5566667+00:00
Helen Luu 3,300 Reputation points Independent Advisor
1 answer

Locked Out of Microsoft 365 Tenant – Sole Global Administrator MFA Reset Required

I am opening this support request on behalf of a different Microsoft 365 tenant, axiominc.mn. I am the sole Global Administrator of that tenant and I am locked out because the only registered MFA method, Microsoft Authenticator, is inaccessible. Please…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-02T09:46:03.7566667+00:00
Баярбаатар МӨНХНАРАН 0 Reputation points
answered 2026-10-02T09:55:32.3933333+00:00
Roebe Ta 1,545 Reputation points Independent Advisor
1 answer

Admininstrator is an external consultant. We need to regain administrative authourity.

Our company have lost our administrative account. Can you please assist us in regaining control.

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-02T07:49:19.0866667+00:00
Staffan Ramsby 0 Reputation points
answered 2026-10-02T08:28:26.7933333+00:00
Michelle Nguyen 1,835 Reputation points Independent Advisor
1 answer

How to Reset MFA, I lost Reset my Phone

I am unable to access my Microsoft 365 account because my mobile phone was reset, and I no longer have access to the Microsoft Authenticator app that was previously configured for my account. Account Email: [Moderator note: Personally Identifiable…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-01T05:44:55.95+00:00
Ariful Haque 0 Reputation points
commented 2026-10-02T06:43:28.7366667+00:00
JeseminQH 925 Reputation points Independent Advisor
1 answer

I cant access Entra with this error > Sign-in failed Error code: interaction_required

Hi Support, I unable to https://entra.microsoft.com/ with below error. Sign-in failed Error code: interaction_required Error message: interaction_required: AADSTS5000228: Access to '[Moderator note: Personally Identifiable Information removed]' tenant is…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-09-29T02:10:57.84+00:00
hasniza shah 0 Reputation points
commented 2026-10-02T04:14:31.8166667+00:00
hasniza shah 0 Reputation points
1 answer One of the answers was accepted by the question author.

no access to email used to order Office Products, cannot install without product keys

I purchased Office Pro plus and Project Pro 2016 through the military's Home Use program. I have not had access to years to to move and eventually retirement. The CDs are unused, I just have no way of getting the product key

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-09-25T15:54:30.2333333+00:00
E M 20 Reputation points
commented 2026-10-01T23:07:41.6533333+00:00
Kai-L 19,920 Reputation points Microsoft External Staff Moderator
2 answers

Self-service License subscriptions

How do you disable a self-service license that a user has purchased?

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-09-29T16:47:51.8033333+00:00
Sabrina Jaramillo 0 Reputation points
commented 2026-10-01T19:52:15.3166667+00:00
Ryan-N 16,095 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

How to activate the Office 2024 offline

Dear Microsoft Support Team, We purchase new license from [ https:// wwwDOTmicrosoftestore.com.hk/ ] Can you help to confirm any step can activate those Office offline (Terminal without internet access)? Bob Chang

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2025-09-23T04:44:22.39+00:00
Bob Chang 20 Reputation points
edited the question 2026-10-01T16:12:43.6333333+00:00
Don Varnau 19,930 Reputation points Volunteer Moderator
1 answer

Getting Charged for 2 subscriptions

Hello, I have been billed for 2 annual subscriptions - In July I was billed for Microsoft Personal and in September I was billed for Microsoft Business. What is going on????

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-01T13:58:24.5133333+00:00
Mary McNiffe-Camp 0 Reputation points
answered 2026-10-01T14:45:01.6933333+00:00
Helen Luu 3,300 Reputation points Independent Advisor
1 answer

I cancelled my powerbi subscription in June 2026, but I am still being charged monthly

I cancelled my powerbi subscription on 3 June 2026, attached is the screenshot of the request for cancelleation approved. However, Im still being wrongfully charged SGD $21.08 even till date. This is fraudulent and I want to report this issue. I need…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-01T09:29:37.2566667+00:00
Manjeera Pariti 0 Reputation points
answered 2026-10-01T10:09:15.6766667+00:00
Hin Vo 1,190 Reputation points Independent Advisor