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Whenever there's an update, I can't sign into Microsoft 365 on my Mac.

I prefer to use a password or have the code emailed to me and choose 'sign in another way'. After I enter the code or password, I get this error message.

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-11-06T15:03:20.8366667+00:00
AussieK 25 Reputation points
commented 2026-11-06T22:50:34.4+00:00
AussieK 25 Reputation points
0 answers

problems adding an outlook account to my new macbook

I have tried over the last few days to add an existing outlook account to my new Mac book air. There are no drop down menus which allow me to do this.Either via mail or via my outlook account.

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-11-06T15:33:33.77+00:00
Jenny Wheeldon 0 Reputation points
commented 2026-11-06T21:39:28.9333333+00:00
Stefan Blom 357.2K Reputation points MVP Volunteer Moderator
1 answer

need to install ms office onto a new macbook

The original MacBook which had ms office 2024 was damaged and cannot be used how can I install that ms office into a new MacBook?

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-11-06T21:24:26.9933333+00:00
Hayashibara, Alvin 0 Reputation points
edited the question 2026-11-06T21:35:23.2566667+00:00
Clover-L 110 Reputation points Microsoft External Staff Moderator
1 answer

Transferring MIcrosoft 365 to new device

How do I transfer my Microsoft 365 subscription to a new computer?

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-11-06T21:01:31.78+00:00
Susan Scollay 0 Reputation points
edited an answer 2026-11-06T21:10:49.0666667+00:00
Marcin Policht 112.4K Reputation points MVP Volunteer Moderator
0 answers

Transfer a paid for Office subscription to a new computer

How do I activate my paid for Office subscription on a new MAC computer? I put in the code but it won't activate.

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-11-06T19:04:47.8433333+00:00
John Beehler 0 Reputation points
commented 2026-11-06T19:47:07.63+00:00
John Jefferson Doyon 90,560 Reputation points Independent Advisor
1 answer

HELP with my old documents to restore my computer

I just renewed my subscription for word, I had the 2021 subscription and it froze all my documents. It still show that I need to renew as it hasn't restored my old documents. I do not know how to install this. The payment cleared my bank but it…

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-11-06T13:59:33.1133333+00:00
Simone Calfee 0 Reputation points
commented 2026-11-06T14:01:20.9133333+00:00
Stefan Blom 357.2K Reputation points MVP Volunteer Moderator
2 answers

How to get the Desktop Word on my MacBook Pro

I have a subscription to Microsoft 365 Personal Classic. After installation I am only getting Word for the Web, not Desktop Word. How do I get Desktop Word?

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-11-05T04:21:10.8333333+00:00
Leslie Mathaba 0 Reputation points
answered 2026-11-06T09:34:25.1966667+00:00
Vikki-T 13,320 Reputation points Microsoft External Staff Moderator
2 answers

NameSignIn

Sign in name for IMAC on this computer. Need right away.

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-10-31T18:36:47.8966667+00:00
June Burlingame Smith 0 Reputation points
answered 2026-11-06T08:01:56.5+00:00
Thomas4-N 23,140 Reputation points Microsoft External Staff Moderator
0 answers

trying to renew my subscription outside of Canada

Account won't let me enter Canadian credit card details in the US to renew my subscription

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-11-05T20:06:23.7466667+00:00
Alan Datema 0 Reputation points
commented 2026-11-05T20:40:13.6833333+00:00
EmilyS726 278.3K Reputation points Independent Advisor
3 answers

How to activate 365 on a Mac that already has microsoft apps

how to activate 365 on my mac, I already had the apps installed before purchasing the yearly subscription Moved From Microsoft 365 and Office | Access

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-11-03T18:58:36.19+00:00
yolanda windsay 0 Reputation points
answered 2026-11-05T08:53:10.7066667+00:00
Stefan Blom 357.2K Reputation points MVP Volunteer Moderator
2 answers

Reinstall Office

I am trying to reinstall my 2021 Office Home and Business account to my app and it keeps including 365 which I do not want. How can I just install 2021?

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-11-05T00:06:31.48+00:00
John Closen 0 Reputation points
answered 2026-11-05T07:04:03.9233333+00:00
Norah-L 13,225 Reputation points Microsoft External Staff Moderator
2 answers One of the answers was accepted by the question author.

Office 2021 Mac activation — Error 16 — speak to agent

I need technical support from a person for my existing Microsoft Office Home & Student 2021 license on my Mac. My Office Home & Student 2021 purchase is still listed in my Microsoft account. My Mac runs macOS Tahoe 26.6.2, and my Word version is…

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-10-23T21:21:11.17+00:00
Pamela Jerskey 25 Reputation points
answered 2026-11-04T16:12:00.4033333+00:00
Stefan Blom 357.2K Reputation points MVP Volunteer Moderator
1 answer

autoupdate says some apps have encountered errors

When I invoke autoupdate it does not finish, it just says some apps have encountered errors..

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-10-27T12:04:19.2666667+00:00
Margot Schiemann 0 Reputation points
commented 2026-11-04T16:01:34.74+00:00
Tom Fuller 0 Reputation points
2 answers

Office 2024

I bought a windows 11 laptop with Office 2024. Didn't need the office 2024. so I uninstalled it. It's sitting my hotmail email account. I now tried to install it on my 2nd laptop which is a macbook air. but everytime i download it, it keeps installing…

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-11-03T06:26:45.18+00:00
Ganner 0 Reputation points
commented 2026-11-04T06:03:09.6066667+00:00
DaveM121 946.1K Reputation points Independent Advisor
2 answers

I want access my subscription to my Mac

I want access my subscription to my Mac, still my subscription is no active ,I need help to manage my account with my subscription

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-11-04T04:37:36.7+00:00
BIRHAN KASSA WUNU 0 Reputation points
answered 2026-11-04T05:22:27.4833333+00:00
GsN5034 - IA 79,820 Reputation points Independent Advisor
2 answers

cannot install microsoft office 365

case 7111191794. cannot install microsoft office in mac mini Tahoe 26.6.2

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-11-03T17:42:02.2933333+00:00
carlos200067 carlos200067 0 Reputation points
answered 2026-11-03T21:14:06.0966667+00:00
Bob Jones AKA CyberTaz MVP 438.6K Reputation points
1 answer

verify whether my license is Retail or OEM, and whether I can transfer it to a new MacBook in the future

Hello, I purchased Microsoft Office Home & Student 2021 separately when buying my MacBook from an authorized retailer in Vietnam. Could you please help me verify whether my license is Retail or OEM, and whether I can transfer it to a new MacBook in…

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-11-02T04:54:21.0766667+00:00
Nguyễn Ngọc Minh Tuyết 0 Reputation points
commented 2026-11-03T08:57:00.9466667+00:00
Kai-H 30,480 Reputation points Microsoft External Staff Moderator
2 answers

just renewed my subscription but can't get the apps to work

I renewed may office 365 on a new Mac paid my 104 odd pounds but cannot get anything to work I changed my password on my MS account but still having to log in via pass key via iPhone ? help is the version correct for Mac or do I need another - I'm sure I…

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-11-02T11:44:38.4966667+00:00
Alan Hogg 0 Reputation points
answered 2026-11-03T04:49:35.31+00:00
SD - IA 182.5K Reputation points Independent Advisor
3 answers

Microsoft Office 2021 Perpetual License Disabled After Software Update

I purchased Microsoft Office Home & Business 2021 for Mac on December 28, 2021, with a perpetual license—not a Microsoft 365 subscription. On October 24, 2026, I discovered that Excel would no longer allow me to save spreadsheets. Instead, Microsoft…

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-10-24T14:45:22.5566667+00:00
Bill McGovern 20 Reputation points
commented 2026-11-03T03:34:44.8733333+00:00
R. Lynn Birus 0 Reputation points
3 answers

I cannot activate my microsoft office account even though other people on my plan can access it

I need to talk to a Microsoft representative to figure out how to activate my account on my mac. Each time I try to sign in and go through the normal steps it does not work and I cannot get through to an actual person when I call microsoft help line.

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-11-02T23:39:03.7166667+00:00
Andrew Kevin 0 Reputation points
answered 2026-11-03T02:10:02.63+00:00
EmilyS_726 34,015 Reputation points Volunteer Moderator