Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Hello June Burlingame Smith,
Could you share the exact wording of the sign-in prompt, or upload a screenshot with any email address or personal information hidden?
There are two different possibilities:
- If macOS is requesting permission to install Office, use the administrator username and password used to unlock the iMac.
- If Office says “Sign in to activate,” use the Microsoft account email associated with the Office purchase or Microsoft 365 subscription.
The exact prompt will confirm which credentials are required.