26,129 questions with Microsoft 365 and Office | Subscription, account, billing | For home | Windows tags

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Locked out of Alias account, can't sign in to old or new e-mail address

Locked out of Alias account, can't sign in to old or new e-mail address

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-14T13:55:52.7966667+00:00
Vito Todeschini 0 Reputation points
commented 2026-09-20T10:31:09.13+00:00
Vito Todeschini 0 Reputation points
1 answer

request refund problem

I want to request a refund I have already cancelled my subscription, but can't find a a refund option. and my subscription only went off yesterday so I am still eligible

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-20T09:22:03.1666667+00:00
lynn allison 0 Reputation points
answered 2026-09-20T09:56:34.7533333+00:00
DaveM121 932.4K Reputation points Independent Advisor
1 answer

Unable to pay for subscription via UPI

i want to buy microsoft 365 using upi because it is easier and also their is issue with my debit card so help me create a mandate using upi, I tried with UPI payment, but it is not showing in payment option

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-20T07:59:06.09+00:00
Puneet Shetty 0 Reputation points
answered 2026-09-20T08:49:50.8166667+00:00
GsN5034 - IA 77,085 Reputation points Independent Advisor
2 answers

Cannot sign into Microsoft on new laptop

Cannot sign into to Microsoft account on new laptop. "Ooops, something went wrong"

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-18T16:42:38.2066667+00:00
James Stafford 0 Reputation points
edited an answer 2026-09-20T07:50:36.6266667+00:00
Stefan Blom 352.1K Reputation points MVP Volunteer Moderator
2 answers One of the answers was accepted by the question author.

former employer showing up in account information

When I go to account details within Office 365 apps my former employer's email address shows up as connected to my account. I uninstalled Office 365 and reinstalled it but I can't get rid of the connection to my former employer. How do I delete that…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-20T02:08:38.7866667+00:00
Brian Dowdy 20 Reputation points
commented 2026-09-20T03:26:24.1066667+00:00
Brian Dowdy 20 Reputation points
2 answers

My current personal 365 family subscription

My daughter's subscription has expired, and I don't want to renew it because I purchased a family subscription. I invited her to use it, but she couldn't after several attempt. How can she join the family subscription so she can do her school work very…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-16T23:17:51.6733333+00:00
Chima Ilechukwu 0 Reputation points
commented 2026-09-20T00:26:35.7566667+00:00
Ian-T 11,970 Reputation points Microsoft External Staff Moderator
1 answer

I accidentally redeemed my Microsoft Alumni renewal code on the wrong Microsoft account. I need the subscription moved to my original account.

I applied my Microsoft Alumni renewal code to the wrong account. I accidentally started a new Microsoft Office account instead of applying the code to my existing account. I would like to apply the code to another account and delete the new account.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-19T17:49:37.5233333+00:00
David Pope 0 Reputation points
commented 2026-09-19T22:14:27.51+00:00
David Pope 0 Reputation points
1 answer

Need Refund of Duplicate Microsoft 365 Products

However, because your account now displays only Microsoft 365 Premium, do not cancel Premium merely to test the refund system. Tell the representative clearly: “I am keeping Microsoft 365 Premium. I am requesting reimbursement only for today’s $129.99…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-19T20:59:49.2966667+00:00
Denis Krajec 0 Reputation points
answered 2026-09-19T21:42:14.67+00:00
EmilyS726 267.7K Reputation points Independent Advisor
2 answers

TOO MANY BANK DRAFT IN A MONTH FOR BILL

HI PLEASE CALL ME 9546966338. JUST HAD MAJOR EMERGENCY BRAIN SURGERY, AM NOT GOOD AT TEXTING NOW. I AM IN REHAB

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-19T20:34:39.1+00:00
DAWN PHILLIPS 0 Reputation points
answered 2026-09-19T20:36:53.1233333+00:00
DAWN PHILLIPS 0 Reputation points
2 answers

How to add a phone number to Microsoft account?

I deleted my phone number from my Microsoft account. How to add my new phone number to my Microsoft account? I bought a Dell Windows 11 Home laptop, signed up for Office 365 Personal using one of my Microsoft accounts. I am changing this Dell Win 11…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-19T19:47:26.1166667+00:00
Peter Ductor 0 Reputation points
answered 2026-09-19T20:31:55.3333333+00:00
EmilyS726 267.7K Reputation points Independent Advisor
2 answers

Microsoft 365 Renewal

Good afternoon, How/where can I locate when my Microsoft 365 subscription renew?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-19T18:49:56.59+00:00
Debbie McGlathery 0 Reputation points
answered 2026-09-19T19:25:42.4033333+00:00
John Jefferson Doyon 87,635 Reputation points Independent Advisor
2 answers

Downgrade to Microsoft 365 Classic

I want to downgrade my Microsoft 365 Personal subscription to the Microsoft 365 Personal Classic plan to remove Copilot, but the option is missing from my dashboard. How do I find this?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-19T13:17:49.8166667+00:00
Audra DiLuciano 0 Reputation points
answered 2026-09-19T16:44:16.1966667+00:00
Rukshan edirisinghe 250 Reputation points
1 answer

Billing Question

Microsoft Folks, I have a question. I am currently being billed $2.11 per month for a Microsoft service of some kind. Please review my account and explain what service this expenditure is for IN DETAIL. My Username is: ******@gmail.com - please reply…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-19T15:57:57.1133333+00:00
D Piper 0 Reputation points
answered 2026-09-19T16:30:31.2966667+00:00
EmilyS726 267.7K Reputation points Independent Advisor
1 answer

Cancel a duplicated subscription charge

My credit card was charged twice and only selected one subscription, how do I cancel one and maintain one with no interruption of service? Being charged twice is a very disheartening experience. Please assist.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-19T14:51:39.29+00:00
Sharon Whitcher 0 Reputation points
answered 2026-09-19T15:24:46.8566667+00:00
EmilyS726 267.7K Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

“Microsoft Account Suddenly Says ‘Account Doesn’t Exist’ After Email/Sign-in Changes – Unable to Recover My Account”

Microsoft Account Says “Account Doesn’t Exist”, But New Sign-Up Says “Already Exists” – Recovery Form Also Not Working Hello Microsoft Community, I need urgent help recovering my Microsoft account. I have already tried every available recovery method,…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-18T17:49:28.5266667+00:00
Ajay kumar Maurya 20 Reputation points
accepted 2026-09-19T14:31:30.8+00:00
Ajay kumar Maurya 20 Reputation points
9 answers

is the company store down till when

I need to grab purchased software keys and now since 6/29 site access has been down. It states it was only till 7/1 but yet I cannot get on the company store because it still says it's down from 6/29 to 7/1. Any help would be awesome.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-07-03T00:49:19.6533333+00:00
number1son 40 Reputation points
answered 2026-09-19T14:03:06.5833333+00:00
Kappakoo 0 Reputation points
2 answers

Cancel Subscription

I am getting charged each month for something I am not aware of? I need help.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-19T13:04:10.22+00:00
Kaylee Skaer 0 Reputation points
edited the question 2026-09-19T13:44:15.02+00:00
Stefan Blom 352.1K Reputation points MVP Volunteer Moderator
2 answers

I have paid twice for my Microsoft 365 Personal subscription.

I have paid twice for my Microsoft 365 Personal subscription. How can I contact Microsoft to get a refund.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-19T11:18:16.7+00:00
Alison Robertson 0 Reputation points
answered 2026-09-19T11:57:03.0066667+00:00
Jhun Buala 5,720 Reputation points Independent Advisor
2 answers

How to install Microsoft 365 Personal from Costco store

The subscription from 2009/18/2024 expires today. I purchased a new one at Costco but I get this: Sorry we don't recognize the product key you entered. If the product key you entered is correct you may need to enter it at another site. Please help!!!!

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2025-12-18T01:20:11.4433333+00:00
Jack F 0 Reputation points
commented 2026-09-19T09:37:39.53+00:00
JuliaMarvin 22,705 Reputation points Volunteer Moderator
2 answers

i bought a dell alienware but am not able to activate office 365 alhough it is being shown in the my account but it is not activating also it shows this

what should i do

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-08T16:01:02.78+00:00
Ishan Anand 0 Reputation points
answered 2026-09-19T08:11:28.18+00:00
Ishan Anand 0 Reputation points