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e-mails from you saying my credit card has expired

is my payment method up to date. I updated the other day but continue to get e-mails saying my credit card has expired

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-05T18:01:59.4166667+00:00
bridget rosewell 0 Reputation points
answered 2026-11-05T18:02:36.51+00:00

AI answer

2 answers

My access to my MicroSoft Office tools id restricted

I am not able to fully use my MS Office tools. Messages alerting that payment information is out dated. I have updated my payment card to my new one, but am still having issues. Need to have this rectified urgently please. Thanks.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-05T17:22:54.5866667+00:00
gino gualtieri 0 Reputation points
answered 2026-11-05T17:56:35.9666667+00:00
DaveM121 945.9K Reputation points Independent Advisor
1 answer

How to cancel personal one drive account

Hi I have a personal one drive acc that I have no use for as I use my work acc. Seems I signed up using my cellphone carrier as the payment option, I cannot find any way to cancel my personal one drive - pls advise.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-05T17:30:02.0066667+00:00
Joshua Green 0 Reputation points
answered 2026-11-05T17:30:40.3366667+00:00

AI answer

1 answer One of the answers was accepted by the question author.

Have Microsoft Office 365 Personal but OneDrive Says I Only Have Free Version

The Microsoft account I have has a subscription to 365 Personal (99.99 a year, last paid late July of 2026). Should have 1 TB of storage across all apps (Word, OneDrive, the works). Yet OneDrive claims I only have the free version of Microsoft 365 (i.e.…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-05T16:23:15.01+00:00
Aaron Seals 0 Reputation points
accepted 2026-11-05T17:03:18.59+00:00
Aaron Seals 0 Reputation points
4 answers

Onedrive keeps failing to sync and won't recover until reinstall

As stated. Can't access files in onedrive from PC. 3rd time in 2 weeks... Last time I did a witches brew of login. logout/reset/resintalls. Cannot get any support. Zero, just go around and Circles with 18 chat bots. would cancel and demand credit card…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-05T02:16:19.3533333+00:00
msPete 0 Reputation points
commented 2026-11-05T16:16:25.8466667+00:00
msPete 0 Reputation points
2 answers

Canceled Subscription but Still Being Charged

I attempted to cancel my personal Microsoft 365 subscription and received an email confirmation that "recurring billing was turned off." In the last 24 hours, another subscription charge was sent through, and now my PayPal account is negative.…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-05T15:12:58.4333333+00:00
Reed 0 Reputation points
answered 2026-11-05T15:49:28.54+00:00
EmilyS726 277.8K Reputation points Independent Advisor
0 answers

Access bukle please help me

I have a buckle on my access account, ask me for my email and code and put the information and inmediteally aske me again the same , other and other time. Please help me

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-05T15:47:08.05+00:00
Juan Pablo Garcia 0 Reputation points
2 answers

subscription charged in error

I received a notice stating that I was charged 24.99 for a "subscription" I did not purchase anything nor did I OK,,monthly pmts.I would like to know what specifically tis charge was for..... Thank you

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-05T14:58:31.9233333+00:00
rob horster 0 Reputation points
answered 2026-11-05T15:31:45.12+00:00
DaveM121 945.9K Reputation points Independent Advisor
1 answer

He comprado la suscripcion familiar a Microsof 365 Family, con un precio en pesos de 45999, en la tarjeta me figura un cargo por 29 USD,

Me dibitaron 29 dolares en mi tarjeta de credito por una suscripcion Microsoft 365 Family publicada en Pesos 45999. El precio debitado excede lo que me han publicado y figura como "pagado" no entiendo porque me debitaron dolares, y porque no…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-05T13:29:38.39+00:00
Pablo Minatelli 0 Reputation points
answered 2026-11-05T14:57:11.7+00:00
SD - IA 182.5K Reputation points Independent Advisor
2 answers

Why was the automatic subscription cancelled? Upgrading ineffective. No chat or customer service is a MAJOR problem.

I have an automatic subscription; why was it canceled? 2. Why was the upgrade ineffective? 3. Why can't you get a human or chat for help? The lack of customer service has made me seek out competitors for the first time. Getting help should NOT be…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-02T19:47:34.1533333+00:00
Lisa Simpson 0 Reputation points
answered 2026-11-05T14:35:43.2366667+00:00
Vikki-T 13,230 Reputation points Microsoft External Staff Moderator
2 answers

Lost email address

I have lost my original email address, due to either a virus or hacking. When I try to contact Microsoft, it says that this account or my phone number does not exist. I have had to factory reset my laptop and have opened a new outlook account. I also…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-05T13:55:19.54+00:00
Michael Newman 0 Reputation points
answered 2026-11-05T14:28:04.7366667+00:00
EmilyS726 277.8K Reputation points Independent Advisor
2 answers

Account terms

How many computers can my family 365 plan support?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-02T19:23:48.31+00:00
Dan Thomas 0 Reputation points
answered 2026-11-05T14:24:40.9866667+00:00
Vikki-T 13,230 Reputation points Microsoft External Staff Moderator
1 answer

M365 Personal - Resetting Password when Original Mobile is Unavailable

I am a paying Microsoft 365 Personal subscriber and have been attempting to resolve an issue involving an old telephone number that I no longer have access to. Despite being able to access my account and verify payment information, I have repeatedly…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-05T12:19:25.44+00:00
Stephen North 0 Reputation points
commented 2026-11-05T14:20:38.5566667+00:00
Stephen North 0 Reputation points
2 answers

i need to switch from family to personal plan

how do i switch from a family plan to a personal plan

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-02T20:22:58.5466667+00:00
lois wilde 0 Reputation points
answered 2026-11-05T14:00:41.6766667+00:00
Vikki-T 13,230 Reputation points Microsoft External Staff Moderator
1 answer

I want to change the email address on my account

When I try to add the new email address I get "The email belongs to an organisation so you could lose access if you leave"??

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-05T11:39:49.6533333+00:00
eddie furness 0 Reputation points
commented 2026-11-05T13:18:58.96+00:00
EmilyS726 277.8K Reputation points Independent Advisor
2 answers

Overcharged

I purchased a package for my laptop on October 27th 2026. I see from my bank statement I was charged twice

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-05T11:19:44.9033333+00:00
alexander paterson 0 Reputation points
answered 2026-11-05T11:54:20.9633333+00:00
DaveM121 945.9K Reputation points Independent Advisor
0 answers

TÔI ĐĂNG NHẬP VÀO CÁC ỨNG DỤNG KHÔNG ĐƯỢC

các ứng dụng vào thì không được rồi còn bắt mua ứng dụng nữa

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-05T11:47:51.58+00:00
NGUYỄN HOÀNG GIA HÂN 0 Reputation points
2 answers

Will Microsoft 365 users who accepted family plan invite need to do anything once current personal subscription ends?

I have paid for a Microsoft Office subscription for 3 different laptops. Two of the plans/devices are personal plans. The last device I purchased, I purchased the Microsoft 365 Family subscription. I attempted to cancel the 2 others plans, so that we…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-02T23:05:14.4433333+00:00
Shannon Smith 0 Reputation points
answered 2026-11-05T10:49:26.9366667+00:00
Vikki-T 13,230 Reputation points Microsoft External Staff Moderator
3 answers

Cancel recurring billing

I do not have any documentation or advice to support an ongoing debit on my account. Also today there are 5 Microsoft debits on my account for 0.00

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-05T00:23:17.2633333+00:00
Margaret Cameron 0 Reputation points
edited an answer 2026-11-05T08:23:44.8033333+00:00
Stefan Blom 357.1K Reputation points MVP Volunteer Moderator
1 answer

I didn't get an activation code for my purchased product

I didn't get an activation code for my purchased product

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-05T03:19:35.46+00:00
U U 0 Reputation points
edited the question 2026-11-05T08:11:50.5566667+00:00
Stefan Blom 357.1K Reputation points MVP Volunteer Moderator