I didn't get an activation code for my purchased product

Hello U U,

I can see that you didn't get an activation code for your purchased product, could you please confirm:

• What exact Microsoft product did you purchase, for example Microsoft 365, Office Home 2024, Office Home & Business 2024, or another version?
• Where did you purchase it: directly from Microsoft, the Microsoft Store, or a third-party retailer?
• After signing in at https://account.microsoft.com/services, do you see the purchased product listed under your account?

Also, when you say you did not receive an “activation code,” were you expecting a 25-character product key, or did the purchase instructions specifically say that a code would be sent to you?

I hope to hear update from you soon, have a nice day.