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2 answers

Need MFA Reset but how? Cannot sign in to access support

I am the only Global Admin for the HealthRisingME.onmicrosoft.com tenant. My MFA is corrupted and I cannot sign in. I need an MFA reset for the Global Admin account. I have probably spent 20 hours trying to fix this. Chatbots are completely useless. At…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-06T19:49:40.8466667+00:00
Cort Johnson 0 Reputation points
commented 2026-10-06T21:43:26.8933333+00:00
Hani-Ng 2,070 Reputation points Independent Advisor
3 answers

stolen acc

i had a microsoft account and someone stole it and changed the email like from ******@ex.com to ******@mpl.com how can i retrieve it? i can't even redo the same email and all my accounts are on that email

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-10-06T19:47:56.6533333+00:00
Maxime despresruiz 0 Reputation points
commented 2026-10-06T20:29:06.7133333+00:00
Maxime despresruiz 0 Reputation points
1 answer

my email only goes back to April of this year

I'm looking for old emails and it seems everything before April 2026 is gone.

Outlook | Web | Outlook.com | Email
asked 2026-10-06T19:47:51.2+00:00
answered 2026-10-06T19:48:04.9066667+00:00

AI answer

2 answers

how to change icon of a program on the taskbar

A strange blank icon replaced the Photoshop icon; how can I recover the old icon.

Windows for home | Windows 11 | Files, folders, and storage
asked 2026-10-06T19:42:45.2766667+00:00
Kirk Sewell 0 Reputation points
answered 2026-10-06T20:22:37.16+00:00
John Jefferson Doyon 89,040 Reputation points Independent Advisor
1 answer

Not receiving emails

I have not been receiving any emails for over 36 hours. I am able to send emails. I have rebooted, tried online version, other computers, and my mobile device.

Outlook | Web | Outlook on the web for business | Email
asked 2026-10-06T19:32:15.45+00:00
Elizabeth Holdenberg 0 Reputation points
answered 2026-10-06T20:05:44.61+00:00
Lin v 1,550 Reputation points Independent Advisor
1 answer

AWS EC2 Metadata Service v1 Abuse Flaw

Security audit flags EC2 instances allowing IMDSv1 access, posing SSRF vulnerabilities. How do we enforce IMDSv2 mandatory tokens across existing instances via AWS CLI?

Windows for business | Windows 365 Business
asked 2026-10-06T19:25:53.03+00:00
3D IM 20 Reputation points
edited an answer 2026-10-06T20:11:19.3566667+00:00
Chance Maurice Niyonzima 255 Reputation points Independent Advisor
2 answers

Unable to Access Hotmail Account – Recovery Form Unsuccessful

Hello, I am trying to recover access to an old Hotmail account. I know the email address, but I no longer have access to the phone number associated with the account. I also do not have a recovery email and I have provided old passwords that i believe…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-10-06T19:24:44.2733333+00:00
Elizabeth Barajas 0 Reputation points
answered 2026-10-06T20:32:28.8666667+00:00
Lester Bernard Reyes 85,915 Reputation points Independent Advisor
1 answer

I cannot add an account on Outlook

I am trying to add/login to another email on outlook that I have setup on my phone. But, whenever I type in the new email it gives me an error pop up with Tag: 7q6ca Code: 1067 with the message being "An unexpected error occurred.". Please…

Outlook | Windows | New Outlook for Windows | For home
asked 2026-10-06T19:22:18.11+00:00
Griffin LePore 0 Reputation points
edited an answer 2026-10-06T20:05:41.5733333+00:00
EmilyS726 271K Reputation points Independent Advisor
2 answers

excel is not working what is the main reason it is showing error to run excel

Microsoft 365 and Office | Excel | Other | Windows
asked 2026-10-06T19:21:45.83+00:00
SYBAF/ 19 A/ Grishma Chauhan 0 Reputation points
answered 2026-10-06T19:56:32.39+00:00
Ramesh Srinivasan 88,545 Reputation points Independent Advisor
1 answer

activate Microsoft word on macOS 10.13.6

Hi, I'm trying to activate Word on a Mac OS 10.13.6 but when I attempt to sign in it just gives me a blank pop-up window. Any options?

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-10-06T19:15:20.2766667+00:00
Lacy Atalick 0 Reputation points
answered 2026-10-06T19:49:34.09+00:00
Ivan B 124.9K Reputation points Independent Advisor
1 answer

an illegal state change was requested

a few months ago i unfortunately got infected with a trojan virus. my pc is now clean i had someone do it for me. i changed my email linked to my microsoft account to a new one that isnt compromised which has lead me to lose access to Minecraft which ive…

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-10-06T19:07:12.3366667+00:00
Madison Curtis 0 Reputation points
commented 2026-10-06T19:19:08.8933333+00:00
Madison Curtis 0 Reputation points
1 answer

New Outlook stopped opening PDF files 3 days ago

I have 3 google email accounts that I access through outlook. As of a few days ago I could open all PDF files no matter which email account I was using. Just recently I can't open PDF files on one of those accounts. I've logged into that specific email…

Outlook | Windows | New Outlook for Windows | For home
asked 2026-10-06T19:07:10.53+00:00
Paul Rose 0 Reputation points
answered 2026-10-06T23:55:06.9066667+00:00
Emma1-N 13,430 Reputation points Microsoft External Staff Moderator
1 answer

Screen turns purplish

While I am online, the screen turns a purplish color. It is not off, but the only thing I can do is to shut the pc off and then turn it on again.

Windows for home | Windows 11 | Display and graphics
asked 2026-10-06T19:04:18.1233333+00:00
Clifford Maggard 0 Reputation points
answered 2026-10-06T19:04:32.6666667+00:00

AI answer

1 answer

Renewed office 365 to wrong email address

Renewed office 365 to wrong email address and cannot alter how to fix situation

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-06T19:01:17.9033333+00:00
Jon Pakola 0 Reputation points
answered 2026-10-06T19:36:44.74+00:00
John Jefferson Doyon 89,040 Reputation points Independent Advisor
1 answer

Surface Pro 11: Display driver update (31.0.137.0) causes Code 43 on Qualcomm Adreno X1-85 GPU

Hi, I am experiencing a persistent graphics driver issue on my Surface Pro 11 (Snapdragon X Elite/Plus). Issue Description: Updating the GPU driver to the latest official version (31.0.137.0, dated Aug 2026) via the official Surface MSI driver package…

Surface | Surface Pro | Performance and maintenance
asked 2026-10-06T18:59:58.0033333+00:00
Ori Oz 0 Reputation points
edited an answer 2026-10-07T01:18:01.0733333+00:00
Clary-N 16,580 Reputation points Microsoft External Staff Moderator
1 answer

New Refreshed Computer - Cannot connect to Microsoft Account

My computer was attacked by Ransomware. My computer service people had to refresh my Windows 11 Pro. I lost all my Microsoft applications because of this. I have been trying 5 days to get to my Account. I have the user ID but not the password. I…

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-10-06T18:59:31.1533333+00:00
JanAKC 0 Reputation points
commented 2026-10-06T19:13:37.26+00:00
JanAKC 0 Reputation points
1 answer One of the answers was accepted by the question author.

MS-Teams channel calendar

Is there a way to display the Teams Channel Calendar in a block format for the week or (preferably) the month?

Microsoft Teams | Microsoft Teams for business | Calendar | Other
asked 2026-10-06T18:53:03.9366667+00:00
Bolte, Ben 0 Reputation points
accepted 2026-10-06T19:22:05.7933333+00:00
Bolte, Ben 0 Reputation points
0 answers

Issue with Azure for Students Eligibility Despite Verified Student Status

Dear Microsoft Azure Support Team, I am a university student and currently have access to the GitHub Student Developer Pack, which verifies my student status. I recently tried to sign up for the Azure for Students offer. I completed the required…

Azure Cloud Services
Azure Cloud Services

An Azure platform as a service offer that is used to deploy web and cloud applications.

1,002 questions
asked 2026-10-06T18:52:08.69+00:00
Abdul SAmad 0 Reputation points
1 answer One of the answers was accepted by the question author.

outlook.com

Not working, keeps asking me to refresh, can't get into outlook on my pc

Outlook | Web | Outlook.com | Email
asked 2026-10-06T18:46:17.6233333+00:00
S. HERRMANN 0 Reputation points
accepted 2026-10-06T19:51:45.2333333+00:00
S. HERRMANN 0 Reputation points
2 answers

When creating an event in teams - I am unable to enable 'Teams Meeting' successfully

I can successfully create an event as long as I do not enable 'Team Meeting' option - once I enable the option - if I attempt to send I receive the message 'We couldn't make this a Teams Meeting Something went wrong and we couldn't create a Teams…

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Schedule meetings
asked 2026-10-06T18:45:25.2666667+00:00
Claire 0 Reputation points
answered 2026-10-06T21:51:27.1033333+00:00
Levi Cornwell 255 Reputation points