I cannot add an account on Outlook

Griffin LePore 0 Reputation points
2026-10-06T19:22:18.11+00:00

I am trying to add/login to another email on outlook that I have setup on my phone. But, whenever I type in the new email it gives me an error pop up with Tag: 7q6ca Code: 1067 with the message being "An unexpected error occurred.".

Please help me understand what is going on. I have Microsoft 365 Basic, I don't know if i need to upgrade or not. I have tried accessing it on outlook classic, but it sends me to buy the upgraded version of 365 but can still access New Outlook.

Outlook | Windows | New Outlook for Windows | For home
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  1. EmilyS726 271.2K Reputation points Independent Advisor
    2026-10-06T20:05:17.51+00:00

    Microsoft 365 Basic doesn't include the desktop version of Office apps, which include Word, Excel, PowerPoint, Classic Outlook, and premium features of New Outlook.

    If you want to use Classic Outlook you need at least the Msft 365 Personal subscription.

    But you should be still able to use the free New Outlook. Is this new error happening with New Outlook?

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