stolen acc

Maxime despresruiz 0 Reputation points
2026-10-06T19:47:56.6533333+00:00

i had a microsoft account and someone stole it and changed the email like from ******@ex.com to ******@mpl.com

how can i retrieve it? i can't even redo the same email and all my accounts are on that email

Outlook | Web | Outlook.com | Account management, security, and privacy
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  1. Lester Bernard Reyes 85,915 Reputation points Independent Advisor
    2026-10-06T20:26:26.8466667+00:00

    Hi, I'm Bernard. I'm happy to help!

    I understand the issue you have. There is nothing to worry about. I am here to assist. To recover and gain access to the account, I recommend submitting a recovery form to gain the account again and make sure to provide as accurate and detailed information as possible. The more accurate information you provide, the higher the chances of your request being successfully verified.

    Go to this link: https://account.live.com/acsr

    Please complete the form and expect a reply within a couple of days.

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  2. Maxime despresruiz 0 Reputation points
    2026-10-06T19:49:58.2466667+00:00

    when i try to do the thing when you can't connect to your email it ask for the email and it say smthg like its doesnt exist, when i try to recreate it it say the email already exist ???

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  3. AI answer

    2026-10-06T19:48:16.5433333+00:00

    If the account email was changed by someone else, the supported recovery path is:

    1. Start with the Microsoft account Sign-in Helper tool. It checks the account state and either gives self-help steps or offers the chance to talk to an agent: Start
    2. Before changing or resetting anything, run a full malware scan on the PC. In Windows Security, open Virus and threat protection > Scan options > Full scan > Scan now.
    3. If access is still possible anywhere, change the password immediately: change your password. If sign-in is no longer possible, use reset your password.
    4. If the sign-in name now shows as not found, verify whether the original address is still a Microsoft account by trying to sign in at Sign in. If it says the account does not exist, that address is no longer recognized as the Microsoft account sign-in.
    5. If password reset does not work and the account details were changed, use the Microsoft account recovery form guidance: Sign-in Helper. Microsoft reviews recovery form answers and responds within 24 hours.
    6. If two-step verification was turned on and none of the alternate verification methods are accessible, support agents cannot send password reset links or change account details.
    7. If recovery still fails, use the support contact option: I need to talk to a customer support agent.

    If the attacker changed the primary email and recovery information, recovery may no longer be possible if the official recovery process does not succeed.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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