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Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
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Hi, @S. HERRMANN
If Outlook.com keeps asking you to refresh, please first try opening it directly here:
https://outlook.live.com/mail/
Then try these steps:
- Open Outlook.com in an InPrivate/Incognito browser window.
- If it works there, clear the browser cache and cookies for Outlook/Microsoft sites.
- Temporarily disable any ad blocker or browser extension and try again.
- If possible, test another supported browser such as Microsoft Edge, Chrome, or Firefox.
Microsoft notes that browser extensions such as ad blockers can sometimes cause problems loading Outlook.com:
If the issue still persists, to help narrow down the issue:
- What exact message appears when it asks you to refresh?
- Which browser are you using?
- Does Outlook.com work in an InPrivate/Incognito window or on another device?
Click "Add comment" to let me know.
Thanks!