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Unable to access Azure and Microsoft Entra ID – Account locked and not eligible for Azure services

Hello Microsoft Support Team, I am experiencing an account access issue with Microsoft Azure and Microsoft Entra ID. I have been using my Microsoft account for several years, and I previously registered an OAuth application through Microsoft Entra…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-10-23T12:36:07.33+00:00
Future 0 Reputation points
0 answers

Paid MSIX app does not appear in Microsoft Store search, and shows a price in a market we excluded

Update (Oct 23): Issue 1 is still open. The app (Store ID 9P2FT1Q6VNDQ, "Durupin PDF Translator") still does not appear in Microsoft Store search results when searching for its exact name on apps.microsoft.com in the Korean (hl=ko-KR&gl=KR)…

Microsoft Partner Center | Other
asked 2026-10-19T21:34:38.6966667+00:00
IndieWinDev 0 Reputation points
edited the question 2026-10-23T12:04:31.4533333+00:00
IndieWinDev 0 Reputation points
0 answers

Locked out of Microsoft Account - Authenticator App Loop

I am currently locked out of my Microsoft account because I cannot log into my Microsoft Authenticator app. When I attempt to log into my account on my computer, it asks me to verify using the Authenticator app. When I click on "Sign in another…

Microsoft Security | Microsoft Authenticator
asked 2026-10-23T08:34:28.69+00:00
Bhushan More 0 Reputation points
commented 2026-10-23T11:27:32.8166667+00:00
Marvin Tys 0 Reputation points
0 answers

Azure AI Foundry no longer shows cached tokens for DeepSeek-V4.1-Flash (Global Standard)

I'm using DeepSeek-V4.1-Flash deployed via Microsoft Azure AI Foundry (Global Standard, model version 2026-09-10). Until about two days ago, Azure Foundry's Monitor showed cached-token usage for this deployment, similar to my other model, GPT-6-Luna.…

Cost Management
Cost Management

A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.

5,150 questions
asked 2026-10-10T03:37:19.91+00:00
Ruslan Makarov 5 Reputation points
commented 2026-10-23T11:02:59.4133333+00:00
Ruslan Makarov 5 Reputation points
0 answers

Copilot not reliable: chats and prompts disappear automatically

I have so many problems with Microsoft 365 Copilot (Premium). It automatically deletes my chats. Also, the recent prompts in the chats suddenly disappear, and only the older ones are visible. I restart it, but sometimes they appear; mostly, they are…

Microsoft Copilot | Microsoft 365 Copilot | Development
asked 2026-10-20T08:06:57.3566667+00:00
Umar N 0 Reputation points
commented 2026-10-23T10:55:08.9933333+00:00
John Hyde 0 Reputation points
0 answers

Creating a azure subscription for a client - but not manage them. What's the best approach for this?

Hello - I work for a consulatancy where we develop Data Platform on Synapse and Fabric for few small banks using Core Banking systems as the source of data. We develop and deploy all codes to banks env (DEV, UAT and Prod) but we are not responsible for…

Microsoft Partner Center | Other
asked 2026-10-23T09:55:51.53+00:00
Xhevahir Mehalla 45 Reputation points
0 answers

Stop Edge from taking control of PDF Defaults

Regardless of how proud you are with Edge, this is getting ridiculous. We have classroom computers that use Adobe Reader and was set to be default. After a recent update, Edge determined it could ignore the UserChoice lock that Windows puts in place so…

Microsoft Edge | Install and update | Windows 11
asked 2026-10-22T17:18:23.7833333+00:00
Tyler 0 Reputation points
commented 2026-10-23T05:49:45.7066667+00:00
HelpfulTech 0 Reputation points
0 answers

Inquiry About GET_STATUS Requests and Timeout During Windows USB Enumeration

Dear Microsoft Support Team, We are developing a firmware download tool that communicates with our target device using WinUSB. During USB device enumeration, we observed a standard USB GET_STATUS request in a USB protocol analyzer capture before our…

Windows development | Windows Driver Kit (WDK)
asked 2026-10-23T05:30:01.8333333+00:00
telechipsinc 0 Reputation points
0 answers

Microsoft Advertising re-appeal link redirects to Login/Blocked; need moderator assistance

I operate Lagniappe Flavors, an online retailer and curator, and need a Microsoft Advertising moderator's help accessing the appeal process for free product listings. On October 20, 2026, I received an “Account suspension upheld” email that explicitly…

Microsoft Advertising | Accounts, profiles, and login | Account access
asked 2026-10-23T03:58:21.3066667+00:00
Tony Rodrigue 0 Reputation points
edited the question 2026-10-23T04:04:38.6433333+00:00
JuliaMarvin 23,890 Reputation points Volunteer Moderator
0 answers

Artifact Signing organization identity validation stuck in Action Required and cannot be corrected 2.

I am configuring Azure Artifact Signing for an organization using an Organization / Public identity-validation request. The validation request is currently in an "Action Required" / "In Progress" state. I discovered after submission…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,690 questions
asked 2026-10-10T03:17:24.6766667+00:00
Rob Harris 0 Reputation points
commented 2026-10-23T03:49:02.28+00:00
Latha Swaroopa Vani G 0 Reputation points Microsoft External Staff
0 answers

Microsoft 365 trial converted to paid monthly subscription without my awareness – need refund, unable to reach billing support

Hello, I signed up for a free trial of Planner and Project Plan 3 (1 license) in September 2025 only to evaluate the product, and I used it just once. I was not aware that the trial would automatically convert into a paid monthly subscription, and I did…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-23T02:43:11.9466667+00:00
Lala Nguyen 0 Reputation points
0 answers

Authenticator requests going to old phone.

I replaced my iPhone and restored Microsoft Authenticator from iCloud. My Microsoft personal account appears in Authenticator on the new phone and generates verification codes, but sign-in approval notifications still go to my old iPhone. I need signin…

Microsoft Security | Microsoft Authenticator
asked 2026-10-23T00:20:00.26+00:00
Dennis Foster 0 Reputation points
0 answers

Individual Store developer onboarding fails: PartnerIntegrationService call failed (timeout, then 400 INTERNAL_ERROR)

I'm registering as an Individual developer at storedeveloper.microsoft.com/onboarding. Identity verification is completed. On the final "Account setup" step: First attempt: "Account creation failed. PartnerIntegrationService call failed:…

Microsoft Partner Center | Other
asked 2026-10-22T23:33:39.9066667+00:00
Milan 5 Reputation points
0 answers

Microsoft Friends and Family portal (msecompanystores.com) shows ‘This store isn’t available in your country’ in North America

Microsoft Friends and Family portal (msecompanystores.com) shows ‘This store isn’t available in your country’. with the duration for a related fix, is this an intentional action by Microsoft to drive people to full-price versions? Thanks

Community Center | Not monitored
asked 2026-10-22T22:46:49.92+00:00
radiron 0 Reputation points
edited the question 2026-10-22T22:50:53.06+00:00
Clover-L 110 Reputation points Microsoft External Staff Moderator
0 answers

Not receiving any email

No email is coming to my inbox though I am receiving junk mail.

Outlook | Web | Outlook.com | Email
asked 2026-10-22T18:38:32.52+00:00
Beth Shepherd 0 Reputation points
commented 2026-10-22T19:21:31.19+00:00
John Jefferson Doyon 90,560 Reputation points Independent Advisor
0 answers

What happened to the Wrap Text options within Picture Format??

I am on a MacBook and using MicroSoft Word for Mac, version 16114. I know how to "Wrap Text" around a photo. After I updated Word today, when I insert a photo and then Wrap text (any of the options) the photo is deleted. Not behind the text.…

Microsoft 365 and Office | Word | For home | MacOS
asked 2026-10-22T16:25:35.98+00:00
Pamela Todoroff 0 Reputation points
commented 2026-10-22T18:12:47+00:00
Bob Jones AKA CyberTaz MVP 438.6K Reputation points
0 answers

Problème de reception du code de verification au niveau de l'authenticator

Problème de reception du code de verification au niveau de l'authenticator

Microsoft Security | Microsoft Authenticator
asked 2026-10-22T17:01:16.26+00:00
Bousalem Brahim (Externe) 0 Reputation points
0 answers

transfer emails from old phone to new phone

I am needing to transfer my outlook account from my old iphone 15 to my new iphone 18 pro and I don't want to set up a new account because if what my account is now. So can someone help me with this please

Outlook | Outlook for mobile | Outlook for iOS | For home
asked 2026-10-22T15:50:30.7966667+00:00
Regina Adams 0 Reputation points
commented 2026-10-22T16:32:24.9166667+00:00
John Jefferson Doyon 90,560 Reputation points Independent Advisor
0 answers

Artifact Signing Public Organisation Validation Failed After Successful Verified ID Verification

I completed the requested passport verification through AU10TIX and successfully shared my Microsoft Verified ID. However, my Artifact Signing Public Organisation validation subsequently changed to Failed, without an explanation or follow-up email. The…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,690 questions
asked 2026-10-22T16:09:02.3066667+00:00
Jamie Carlisle 0 Reputation points
0 answers

Azure App Service (Windows) - PHP 5.6.40 visible in Kudu for .NET Framework application, security exposure concern

We have several Azure App Service (Windows) applications hosting**.NET Framework** workloads. We do not deploy or use PHP as part of our applications. During a security review following recently disclosed PHP vulnerabilities, we accessed the Kudu console…

Azure App Service
Azure App Service

Azure App Service is a service used to create and deploy scalable, mission-critical web apps.

10,140 questions
asked 2026-10-22T13:29:40.53+00:00
Kishor kumar Reddy Akki 55 Reputation points
commented 2026-10-22T15:49:36.9033333+00:00
Kishor kumar Reddy Akki 55 Reputation points