Microsoft Partner Center | Other
Other features or issues related to Microsoft Partner Center
2,734 questions
1 answer
Request for AI Transformation Leader Exam Reinstatement Due to Technical Issues
Due to a technical issue at the exam provider's end, my scheduled AI Transformation Leader exam could not be launched within the allotted time window and eventually expired. As this was beyond my control, I would like to request a claim or exception to…
Microsoft Partner Center | Other
asked
2026-11-05T12:55:53.2166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 9%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EP8%3C/text%3E%3C/svg%3E)
ParveenShaheen-8563
0
Reputation points
answered
2026-11-05T12:56:45.61+00:00
AI answer
0 answers
Why is it very hard to get microsoft partner support or submitting a ticket? in 2026!
hello, this is my issue my Microsoft Store developer account is Individual, and my tax residence is the UAE. I am not VAT-registered and have no VAT number. The tax profile requires “Tax ID type,” but only offers “VAT number.” How should I complete the…
Microsoft Partner Center | Other
Microsoft Partner Center | Other
Other features or issues related to Microsoft Partner Center
2,734 questions
asked
2026-11-03T19:53:26.4166667+00:00
Abdullah Abbas
0
Reputation points
commented
2026-11-05T12:35:34.1333333+00:00
Abdullah Abbas
0
Reputation points
0 answers
Xbox Dev Mode stuck on DeviceBeingProcessed - Error 0x8015963D
My paid individual developer account has been active and functioning normally for years. However, recently , my console suddenly lost authorization and throws Error 0x8015963D. In the Partner Center dashboard under "Xbox development consoles,"…
Microsoft Partner Center | Other
Microsoft Partner Center | Other
Other features or issues related to Microsoft Partner Center
2,734 questions
asked
2026-09-19T09:15:39.86+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 59%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBB%3C/text%3E%3C/svg%3E)
BIG BOZZ 308
5
Reputation points
commented
2026-11-05T12:31:59.43+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 73%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3END%3C/text%3E%3C/svg%3E)
Nicolas Douglas
0
Reputation points
1 answer
Microsoft Store developer support inaccessible—Engage Center stuck in Chrome and Edge
I manage an existing Individual Microsoft Store developer account. I can access Partner Center and manage my published app normally. I need to open a private support case about package-flight delivery, but the support portal is inaccessible. What I have…
Microsoft Partner Center | Other
Microsoft Partner Center | Other
Other features or issues related to Microsoft Partner Center
2,734 questions
asked
2026-11-05T11:37:48.5366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 81%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJB%3C/text%3E%3C/svg%3E)
James Bauer
0
Reputation points
answered
2026-11-05T11:38:05.8566667+00:00
AI answer
0 answers
I have an invoice#, but no idea what it was for
$544.21 on May21, 2026. Invoice# A1010BUSD01 What is it for? How do I get a refund? Barbara Crane, also reachable at -removed for privacy- or ******@gmail.com
Microsoft Partner Center | Other
Microsoft Partner Center | Other
Other features or issues related to Microsoft Partner Center
2,734 questions
asked
2026-11-04T23:57:32.7566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 46%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Auction Systems
0
Reputation points
edited the question
2026-11-05T10:19:42.0133333+00:00
Gérard Oomens
133.6K
Reputation points
Volunteer Moderator
1 answer
Azure Marketplace VM offer with a custom Linux image on kernel 4.4
We are preparing an Azure Marketplace VM offer for a custom Linux appliance OS. The image is based on Linux kernel 4.4, which we maintain ourselves and keep updated with security patches. The certification policy says custom images may need additional…
Microsoft Partner Center | Other
Microsoft Partner Center | Other
Other features or issues related to Microsoft Partner Center
2,734 questions
asked
2026-11-05T08:20:21.6266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 19%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDW%3C/text%3E%3C/svg%3E)
Donnie Wu
40
Reputation points
answered
2026-11-05T08:21:32.28+00:00
AI answer
1 answer
Hardware Developer Program account suspended (legal verification not completed) — no self-service recovery path, seeking help
Our Windows Hardware Developer Program account was suspended after the mandatory account verification was not completed within the deadline. The verification status is now "Rejected". The account itself is still accessible in Partner Center…
Microsoft Partner Center | Other
Microsoft Partner Center | Other
Other features or issues related to Microsoft Partner Center
2,734 questions
asked
2026-11-05T07:29:07.79+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 9%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJH%3C/text%3E%3C/svg%3E)
Jinyi Huang
0
Reputation points
answered
2026-11-05T07:30:01.1433333+00:00
AI answer
2 answers
Subscription add-on Submit blocked by 'update tax and payout' error despite Complete profiles — AADSTS90072 blocks chat
I'm trying to submit a subscription add-on (smashkey-pro-monthly, Store ID 9NTXK0LMTDDC) for my published app SmashKey (Store ID 9N6BDKZ0WRSL, Seller ID 94559180). The Submit button is disabled with this error: "You need to update your tax and…
Microsoft Partner Center | Other
Microsoft Partner Center | Other
Other features or issues related to Microsoft Partner Center
2,734 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 30%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 62%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERS%3C/text%3E%3C/svg%3E)
0 answers
Can a Japanese individual without business registration sell paid apps on Microsoft Store?
Title: Can an unregistered individual developer in Japan sell paid apps on Microsoft Store? Hello, I am an independent app developer living in Japan. I have already registered and verified an Individual developer account in Microsoft Partner Center. I…
Microsoft Partner Center | Other
Microsoft Partner Center | Other
Other features or issues related to Microsoft Partner Center
2,734 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 42%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EYU%3C/text%3E%3C/svg%3E)
0 answers
Microsoft Store W-8BEN tax treaty mismatch and Engage Center login issue
Hello, I am an individual developer in Japan preparing to publish a Windows app on Microsoft Store. Issue 1: W-8BEN PDF mismatch In the S&P E-W8 questionnaire, I selected Other Copyright Royalties, U.S.-Japan tax treaty Article 12(1), and a 0%…
Microsoft Partner Center | Other
Microsoft Partner Center | Other
Other features or issues related to Microsoft Partner Center
2,734 questions
1 answer
Company Store onboarding employment review pending since October 21; support opens blank Engage Center
Our company, WOLF PEOPLE PROPERTY INTELLIGENCE LLC, is completing the new Microsoft Store company developer onboarding flow. As of November 4, 2026, the onboarding page shows Email verification: Verified; Business verification: Verified; Employment…
Microsoft Partner Center | Other
Microsoft Partner Center | Other
Other features or issues related to Microsoft Partner Center
2,734 questions
asked
2026-11-04T23:05:21.5766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 50%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJN%3C/text%3E%3C/svg%3E)
John Newman
0
Reputation points
answered
2026-11-04T23:06:52.99+00:00
AI answer
0 answers
Individual Store publisher blocked from payouts and support—manual escalation needed
I use a personal Microsoft account for my Microsoft Store developer account. My paid app submission has every section marked Complete and its MSIX package marked Validated. However, it says: “You need to update your tax and payout information before you…
Microsoft Partner Center | Other
Microsoft Partner Center | Other
Other features or issues related to Microsoft Partner Center
2,734 questions
asked
2026-11-04T22:51:31.96+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 0%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
Josh Stuible
0
Reputation points
commented
2026-11-04T22:57:20.37+00:00
Josh Stuible
0
Reputation points
1 answer
Tax profile and support portal both fail (individual developer, Microsoft account)
In Partner Center → Tax profile, the S&P Global questionnaire loops between “Error occurred in SSOlogin method” and “Une erreur est survenue… Click here to log back in.” Country of tax residence: Morocco. The Partner AI assistant says it doesn’t…
Microsoft Partner Center | Other
Microsoft Partner Center | Other
Other features or issues related to Microsoft Partner Center
2,734 questions
asked
2026-11-04T20:33:39.2333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 22%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIY%3C/text%3E%3C/svg%3E)
Imad Youssefi
0
Reputation points
answered
2026-11-04T20:35:08.3666667+00:00
AI answer
0 answers
You need to update your tax and payout information before you can charge money.
I'm trying to submit an application for the Microsoft Store, but keep getting the message "You need to update your tax and payout information before you can charge money." However when I look at the payout and tax screens I see every thing…
Microsoft Partner Center | Other
Microsoft Partner Center | Other
Other features or issues related to Microsoft Partner Center
2,734 questions
asked
2026-02-10T08:13:07.5333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 86%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJT%3C/text%3E%3C/svg%3E)
Judd Taylor
0
Reputation points
commented
2026-11-04T18:18:55.16+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 22%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERA%3C/text%3E%3C/svg%3E)
Renato Assis
0
Reputation points
0 answers
Individual (Taiwan) cannot complete tax profile: "Tax ID type" only accepts 8-digit business Uniform Number
Account type: Individual. Program: Microsoft Store (Taiwan). When creating the tax profile, at step 3 "Tax Residence Country/Region", the field "Tax ID type" is required ("This is a required field."). The only option is…
Microsoft Partner Center | Other
Microsoft Partner Center | Other
Other features or issues related to Microsoft Partner Center
2,734 questions
asked
2026-09-27T15:29:28.3+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 54%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBH%3C/text%3E%3C/svg%3E)
Brian Huang
10
Reputation points
commented
2026-11-04T17:20:55.1133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 37%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
MB
0
Reputation points
1 answer
Windows Developer Program enrollment: Legal info page empty, no verification status, support links show "No Access"
We enrolled in the Windows Developer Program (Microsoft Store) to publish a desktop app. In Partner Center, Account settings > Organization profile > Legal info shows only the heading "Each tab displays details for aspects of your…
Microsoft Partner Center | Other
Microsoft Partner Center | Other
Other features or issues related to Microsoft Partner Center
2,734 questions
asked
2026-11-04T14:11:06.0833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 3%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHS%3C/text%3E%3C/svg%3E)
Hatamot Support
0
Reputation points
answered
2026-11-04T14:11:28.0966667+00:00
AI answer
0 answers
Microsoft Store app submission blocked by tax/payout error after completing all requirements
New Microsoft Store developer account (Individual). Account status is Active. Tax profile completed. Payout profile completed. Tax/payout assignments completed. More than 48 hours have passed. First paid Store app. Submit button is greyed out with the…
Microsoft Partner Center | Other
Microsoft Partner Center | Other
Other features or issues related to Microsoft Partner Center
2,734 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 74%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EL%3C/text%3E%3C/svg%3E)
1 answer
Microsoft Partner Center – Invalid 12-Digit Bank Code for Turkish Bank Account and Unable to Contact Developer Support
Hello Microsoft Support Team, I am an individual Microsoft Store developer based in Türkiye. I am experiencing two critical issues that prevent me from completing my payout account setup and contacting Microsoft Developer Support. 1. Partner Center –…
Microsoft Partner Center | Other
Microsoft Partner Center | Other
Other features or issues related to Microsoft Partner Center
2,734 questions
asked
2026-11-02T21:11:31.7066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 61%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAO%3C/text%3E%3C/svg%3E)
Alper Okur
0
Reputation points
answered
2026-11-04T01:58:59.83+00:00
Alper Okur
0
Reputation points
3 answers
Can't submit APP - asking for info that has already been provided.
My paid Microsoft Store app submission is blocked by “You need to update your tax and payout information before you can charge money.” Submit remains disabled. Australia — Seller ID: 96937900 Tax profile: Complete Payment profile (PayPal): Complete…
Microsoft Partner Center | Other
Microsoft Partner Center | Other
Other features or issues related to Microsoft Partner Center
2,734 questions
1 answer
Windows Hardware Developer Program — account deactivated, verification closed with no appeal, cannot create a support ticket (no workspace in dropdown)
My organization's business verification was rejected and the application closed with no appeal and no Resolve button. The Hardware dashboard shows "your Partner Center account has been deactivated." I cannot open a support request because the…
Microsoft Partner Center | Other
Microsoft Partner Center | Other
Other features or issues related to Microsoft Partner Center
2,734 questions
asked
2026-11-03T23:21:05.21+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 50%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGA%3C/text%3E%3C/svg%3E)
Guilain ACHARD
0
Reputation points
answered
2026-11-03T23:22:15.5833333+00:00
AI answer