Individual Store publisher blocked from payouts and support—manual escalation needed

Question

Individual Store publisher blocked from payouts and support—manual escalation needed

Josh Stuible 0

I use a personal Microsoft account for my Microsoft Store developer account.

My paid app submission has every section marked Complete and its MSIX package marked Validated. However, it says: “You need to update your tax and payout information before you can charge money.”

Payment profiles shows no profiles. Payout and tax profile assignment says: “You are either currently not enrolled in any incentive programs for which tax and payment profiles can be managed or don't have permissions to update tax and payment details.”

I also cannot contact developer support:

Both the app’s Contact Support link and Windows Developer Support’s “Create support case (MSA)” route redirect to Engage Center.
Engage Center login stalls or displays No Access.
The documented personal-account initialization link also leads to No Access.
Engage Center Help displays documentation but no support-case form.
Partner Center’s tenant associations show No data available.

Please arrange a private Dev Center support contact or manually escalate the support-access failure. I need Microsoft to verify my Store payout enrollment and owner permissions. I can provide seller/account identifiers privately.

Please do not redirect me to the same Engage Center intake without addressing its access failure.

Josh Stuible 0 Reputation points

2026-11-04T22:57:20.37+00:00

Update in response to the AI answer: I also tried general Microsoft Contact Us while signed in. The Support Assistant initially said it only supports consumer products. After I explicitly requested a human transfer for the broken Dev Center support intake, it offered Contact support. Selecting Other Products led to a Microsoft Store Support link, which redirected to the general customer-support page rather than creating a case or opening human chat.

The documented MSA initialization workaround has also been tested and ends at Engage Center No Access. Its Help panel has documentation links but no case form. No private support case or reference number has been created. I have not yet tested the phone route.

Could a Microsoft staff member provide a verified way to report this support-access failure privately, or identify the team that can restore access? The suggested online routes reproduce the loop described above. I can provide account identifiers and screenshots through an authenticated private channel. The issue remains unresolved.

Your answer

Josh Stuible 0 Reputation points

2026-11-04T22:57:20.37+00:00

Update in response to the AI answer: I also tried general Microsoft Contact Us while signed in. The Support Assistant initially said it only supports consumer products. After I explicitly requested a human transfer for the broken Dev Center support intake, it offered Contact support. Selecting Other Products led to a Microsoft Store Support link, which redirected to the general customer-support page rather than creating a case or opening human chat.

The documented MSA initialization workaround has also been tested and ends at Engage Center No Access. Its Help panel has documentation links but no case form. No private support case or reference number has been created. I have not yet tested the phone route.

Could a Microsoft staff member provide a verified way to report this support-access failure privately, or identify the team that can restore access? The suggested online routes reproduce the loop described above. I can provide account identifiers and screenshots through an authenticated private channel. The issue remains unresolved.