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disabled my subscription for "suspicious activity"

My company suscription has been disabled due to "suspicious activity". When I try to get it back up it says "We’ve identified suspicious activity in this subscription that violates the Microsoft Acceptable use Policy. To protect your…

Cost Management
Cost Management

A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.

5,148 questions
asked 2023-04-24T07:50:58.2533333+00:00
Anonymous
answered 2026-11-06T11:20:49.4566667+00:00
macko wilko 0 Reputation points
1 answer

Request for Manual Refund Review – Invoice G196016959 ($512.46)

Dear Microsoft Azure Billing Support Team, I am contacting you on behalf of WestPark Energy Services Limited regarding an unexpected payment of USD 512.46 charged to our company's payment card. We attempted to request a refund through the Azure billing…

Cost Management
Cost Management

A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.

5,148 questions
asked 2026-11-06T10:30:35.1133333+00:00
Chinedu Anyanwu 0 Reputation points
answered 2026-11-06T10:31:10.22+00:00

AI answer

1 answer

Trying to Upgrade Azure Subscription to Pay-As-You-Go but phone validation not working, and getting error.

There was an error sending the code to your phone. Please check the phone number and try again.

Cost Management
Cost Management

A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.

5,148 questions
asked 2025-07-21T11:19:58.4433333+00:00
Rohit Gupta 0 Reputation points
commented 2026-11-06T09:49:25.79+00:00
Henry 0 Reputation points
1 answer

Copilot Studio billing: is a “classic answer” counted per turn or per message?

Hello, We are building a Copilot Studio agent (Standard agent, published to Microsoft Teams) and billing it with Copilot Credits. The billing rates page lists “Classic answer – 1 Copilot Credit”. It does not say what one classic answer counts as. In a…

Cost Management
Cost Management

A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.

5,148 questions
asked 2026-11-06T07:33:50.3066667+00:00
Park 0 Reputation points
answered 2026-11-06T07:34:58.06+00:00

AI answer

1 answer

what does the cost incured mean

i havenot use anything or servcies, and i want to request the team to not deduct huge amount as i subscribed for free 200 doller account and right now i don't know why is it showing cost incured

Cost Management
Cost Management

A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.

5,148 questions
asked 2026-11-06T03:27:53.22+00:00
Daisy kalita 0 Reputation points
answered 2026-11-06T03:29:03.53+00:00

AI answer

1 answer

Why azure cost is still showing once after i stopped use the services, it is showing cost incured for this month 1943, but i stopped use this on oct . firstly site showing cost as you go , no prior mail i receive in that it will deduct money , please help

Why azure cost is still showing once after i stopped use the services, it is showing cost incured for this month 1943, but i stopped use this on oct . firstly site showing cost as you go , no prior mail i receive in that it will deduct money , please…

Cost Management
Cost Management

A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.

5,148 questions
asked 2026-11-06T03:13:07.63+00:00
Daisy kalita 0 Reputation points
answered 2026-11-06T03:13:56.9366667+00:00

AI answer

2 answers

Grant for nonprofits - Credit does not appear in Payment Method

We are a nonprofit organization. Due to the issue of submitting documents, $2000 grant expired before our renewal request has been approved. I checked Azure account, but I do not see it there. I used to see the remaining balance in the Cost…

Cost Management
Cost Management

A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.

5,148 questions
asked 2026-11-05T18:21:21.92+00:00
Tom Tanemori 0 Reputation points
commented 2026-11-05T19:09:25.5966667+00:00
Tom Tanemori 0 Reputation points
1 answer

Pay-As-You-Go subscription signup error: User not eligible

I am trying to add a new Pay-As-You-Go subscription to my account to host a backend application linked to our Microsoft 365 tenant. The automated portal wizard is blocking creation with the following error message: "Could not create an Azure…

Cost Management
Cost Management

A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.

5,148 questions
asked 2026-11-05T12:10:36.6066667+00:00
Francisca Mensah 0 Reputation points
edited the question 2026-11-05T14:34:52.68+00:00
Nam-D 4,670 Reputation points Microsoft External Staff Moderator
1 answer

Billing: Subscription Selection for Azure Credits - Clarification Needed

Problem description I am seeking guidance on which Azure subscription I should select when defining a VM to ensure it uses the Azure Credits from Partner Success Core benefits. The case involves understanding how the renewal process affects the…

Cost Management
Cost Management

A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.

5,148 questions
asked 2026-11-05T10:03:32.4466667+00:00
Sylwester Zarębski 0 Reputation points
commented 2026-11-05T11:22:46.7066667+00:00
Sylwester Zarębski 0 Reputation points
1 answer One of the answers was accepted by the question author.

billing issue heelp heelp

Estimado equipo de soporte de Microsoft Azure: Me llamo enora chavez b y soy estudiante de Matemáticas en la UNAM. Les escribo para solicitar una revisión y un ajuste (condonación) de los cargos generados en mi suscripción por uso no autorizado. Datos de…

Cost Management
Cost Management

A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.

5,148 questions
asked 2026-11-04T14:22:34.67+00:00
enora chavez 20 Reputation points
accepted 2026-11-04T23:48:50.81+00:00
enora chavez 20 Reputation points
1 answer

Can I upgrade any student subscription to pay as you go

I currently have an active Azure for Students subscription with approximately ₹9,523 in remaining credits, valid until November 2027. If I upgrade this existing subscription to Pay-As-You-Go: Will my remaining Azure for Students credits continue to be…

Cost Management
Cost Management

A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.

5,148 questions
asked 2026-11-04T17:16:31.4033333+00:00
REETU BANERJEE 0 Reputation points
answered 2026-11-04T17:17:36.33+00:00

AI answer

1 answer

Azure subscription disabled after security review, and the support form won’t open to appeal Body

My Azure subscription was disabled (state: Disabled) after what the notice describes as a suspected abuse or security review. I believe this is an error and want to request a review and reinstatement. Background I use the subscription for personal lab…

Cost Management
Cost Management

A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.

5,148 questions
asked 2026-11-04T16:54:52.9566667+00:00
comfortableodo 0 Reputation points
answered 2026-11-04T16:55:15.68+00:00

AI answer

1 answer

I am getting this error kindly help me through it "We couldn't load your credit info"

I am getting this error kindly help me through it "We couldn't load your credit info"

Cost Management
Cost Management

A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.

5,148 questions
asked 2026-11-04T10:00:01.27+00:00
Nikhil 0 Reputation points
answered 2026-11-04T14:31:01.4933333+00:00
Rukshan edirisinghe 2,365 Reputation points
1 answer

I want to reactivate my Microsoft for Azure students subscription

I have renewed my Microsoft Azure for students offer but I am unable to create a resource because it says my Azure for student subscription is disabled how can I reactivate it

Cost Management
Cost Management

A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.

5,148 questions
asked 2026-11-04T13:23:01.59+00:00
Shobola Faruq 0 Reputation points
answered 2026-11-04T13:23:57.81+00:00

AI answer

2 answers

How to Retrieve Azure Resource Costs Using PowerShell or REST API for a Specific Resource Group and Resource Type?

Hi Team, I am trying to retrieve Azure resource cost details programmatically using PowerShell or the Azure REST API (Invoke-AzRestMethod), but I have been unable to find a suitable approach. My requirement is to retrieve cost reports based on the…

Cost Management
Cost Management

A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.

5,148 questions
asked 2026-10-24T21:30:27.53+00:00
Mohsin Khan 85 Reputation points
commented 2026-11-04T11:17:39.3633333+00:00
Bharath Y P 10,610 Reputation points Microsoft External Staff Moderator
1 answer

Hi , I have created free trial account today , but i could not see my credit available in my account

Hi , I have created free trial account today , but i could not see my credit available in my account

Cost Management
Cost Management

A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.

5,148 questions
asked 2026-11-03T17:49:23.91+00:00
shiva soni 0 Reputation points
answered 2026-11-04T07:56:04.3966667+00:00
Adam Czupek 80 Reputation points
2 answers

Unable to Create Azure Support Ticket – Request for $131 Billing Waiver

My Azure subscription has been disabled, and I am unable to create a support ticket despite multiple attempts. I incurred $131 in Azure Databricks charges over approximately two days while working on a personal educational data engineering project. I am…

Cost Management
Cost Management

A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.

5,148 questions
asked 2026-11-04T02:26:13.9433333+00:00
Muhammad Jawad Zia 0 Reputation points
answered 2026-11-04T02:30:25.0066667+00:00
Muhammad Jawad Zia 0 Reputation points
1 answer

Approved Azure Grant, but it does not appear in my Azure account

Hi, I should be able to see $2000 (remaining balance) in my dashboard, but it does not show it. The other Azure accounts who got approved the grant show the remaining balance clearly. I tried to change the billing scope, but both do not show it. Any…

Cost Management
Cost Management

A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.

5,148 questions
asked 2026-11-03T22:01:47.9233333+00:00
Tom Tanemori 0 Reputation points
answered 2026-11-03T22:02:34.45+00:00

AI answer

1 answer One of the answers was accepted by the question author.

Azure Grant - Remaining balance is mssing in the dashboard

Hello. I see the remaining balance on the other Azure accounts for nonprofits, but this account does not show the remaining balance. Is there any way I can see it in the dashboard? Refreshing the page, log out/login did not help. Thank you very…

Cost Management
Cost Management

A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.

5,148 questions
asked 2026-11-03T21:33:43.5+00:00
Tom Tanemori 20 Reputation points
accepted 2026-11-03T21:42:52.34+00:00
Tom Tanemori 20 Reputation points
1 answer

I need my Subscriptions reactivate, you been collecting money from us

I need my Subscriptions reactivate, you been collecting money from us

Cost Management
Cost Management

A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.

5,148 questions
asked 2026-11-03T16:35:33.8+00:00
JOHN ENOH ENOH 0 Reputation points
answered 2026-11-03T16:36:19.4733333+00:00

AI answer