Unable to Create Azure Support Ticket – Request for $131 Billing Waiver

Open the Azure support blade directly and bypass the suggested-solutions loop by selecting Create a support request, then Return to support request when recommendations reappear.

Submit the billing request

1. Open the Azure Help + support blade directly:
   https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview
2. Select Create a support request.
3. If Support AI Assistant appears, select Switch to classic experience or Switch to old experience.
4. Enter Billing, select the Billing service, choose the disabled subscription, and select Next.
5. After the suggested options load, select Create a support request at the top. Do not select one of the suggested articles or automated solutions. This exact path has resolved the same loop for users with disabled subscriptions and billing issues.^1^
6. Complete the request using the closest available categories, such as:
   • Issue type: Billing
   • Problem type: Unexpected charges, payment, or billing dispute
   • Problem subtype: The closest option concerning incorrect or unexpected charges
7. When recommendations appear again, select Return to support request in the upper-left corner, then select Next. Microsoft’s documented workflow specifically says to use Return to support request when the recommended solutions do not resolve the issue.^2^
8. Under Additional details, request a one-time discretionary billing adjustment/waiver and include:
   • Charge amount: $131
   • Service: Azure Databricks
   • Approximate two-day usage period
   • That this was a personal educational project
   • That the charge was unexpected
   • That the subscription is disabled
   • That payment or reactivation would create financial hardship
   • The subscription ID and invoice or billing-period details
   • A request for contact by email
9. Continue to Review + create, then select Create. The assigned support engineer will contact you through the contact method entered in the request.^2^

Suggested wording:

I am requesting review of a one-time discretionary billing adjustment for $131 in Azure Databricks usage incurred over approximately two days during a personal educational project. The charges were unexpected, my subscription is now disabled, and I am currently unemployed and unable to pay the balance. Please review whether the outstanding charge can be waived without requiring subscription reactivation or advance payment. Email is my preferred contact method.

Azure provides billing and subscription-management support without requiring a paid technical support plan.^2^ A waiver is not automatic; the billing team must review the account and usage details.

If the submission control is still unavailable

Check the access assigned to the account. Creating a subscription-specific support request requires one of these roles at subscription scope:

• Owner
• Contributor
• Support Request Contributor
• A custom role containing Microsoft.Support/*

Requests involving account-specific billing information or account changes can additionally require the account billing administrator.^2^

If this is your personal subscription and you are its owner/billing administrator, capture a screenshot of the missing or disabled submission control and try the same direct blade in the classic experience. A matching disabled-subscription case documents this route without requiring the subscription to be reactivated first.^3^

A Microsoft Q&A moderator cannot approve the charge adjustment in the public thread. Avoid posting the subscription ID, invoice, email address, or payment information publicly; provide those only inside the support request.

References

1. I have been charged in azure even after disabling subscription, can anyone help? - Microsoft Q&A
2. Create an Azure support request
3. Azure is changing me for resources I didn't created - Microsoft Q&A