Approved Azure Grant, but it does not appear in my Azure account

Approval alone does not activate the $2,000 nonprofit Azure grant; sign in to the Nonprofit Hub with the validated primary-contact account and activate the offer before using Azure resources.

1. Confirm that the grant is activated

1. Sign in to the Nonprofit Hub using the account that received the grant approval.
2. Open Offers.
3. Locate Azure $2,000 Sponsorship.
4. Check its status:
   • If Activate appears, select it. Accept the terms and apply the credit to the intended existing billing profile or create a new one.
   • If it shows as active, record the associated account, activation date, and expiration date.

Only the primary contact listed on the offer can activate it, and activation must occur within 90 days of issuance. Approval and activation are separate stages.^1^

2. View the balance with the grant-associated administrator account

Because changing billing scopes did not expose the credit, do not repeat that step. Instead, verify that the signed-in identity is the account associated with the grant:

1. Sign out of Azure.
2. Sign back in using the administrator or primary-contact account identified in the grant email.
3. Open Cost Management + Billing.
4. Select Billing → Payment methods → Azure credits.
5. Check Available balance, Credit details, and View all transactions.

The balance is attached to the billing profile selected during activation, not merely to whichever Azure subscription or directory is currently displayed.^2^

If the grant was activated recently and the billing account is a Microsoft Customer Agreement (MCA), allow up to 24 hours for new credit to appear.^2^

3. Check access if another administrator can see the grant

For an MCA billing account, balance visibility requires one of these roles:

• Owner, Contributor, Reader, or Invoice Manager on the billing profile; or
• Owner, Contributor, or Reader on the billing account.

Ask the billing-account administrator to assign the appropriate billing role if the grant owner can see the credit but your account cannot.^2^

For newer credit-resource-based offers, also verify that you have Azure RBAC read access to the credit resource and that you are signed into the directory containing its subscription. Billing roles alone do not grant access to that resource.^3^

4. If this is a legacy sponsorship

If the Nonprofit Hub indicates that the organization remains on the legacy sponsorship model, check the balance in the Azure Sponsorships portal using the account-owner credentials used during grant setup. That portal displays the remaining balance, usage, and expiration information.^1^

5. Escalate if active credit remains missing

If the offer is shown as active, more than 24 hours have passed where applicable, and the grant-associated owner still cannot see it, submit a billing request:

• In Azure Portal, select ? → describe the missing nonprofit credit → Create a support request.
• Choose a Billing/Subscription management issue and identify the affected subscription and billing account.
• Include the approval email date, activation date, offer status, expected amount, and screenshots with personal identifiers removed.

Azure provides subscription-management support, including billing matters, without requiring a technical support plan.^4^ If activation was applied to the wrong account or billing profile, request that support correct the grant association rather than creating another subscription.

Do not begin chargeable workloads until Azure credits shows an active balance and effective date. Some purchases—including third-party Marketplace items, support plans, software licenses, reservations, and savings plans—are not covered by nonprofit sponsorship credit.^2^

References

1. Activate your Azure grant
2. Track your Azure credit balance for a Microsoft Customer Agreement
3. Manage an Azure credit resource under a subscription
4. Create an Azure support request