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Invoice finding

How to find the invoice billed to Subscription: Microsoft 365 Personal Order Number: dd0cc209-5706-4550-bdc6-5736c22c1d83

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-06T09:34:25.2933333+00:00
Roman Chernyshev 0 Reputation points
answered 2026-11-06T09:34:58.31+00:00

AI answer

2 answers

How to get the Desktop Word on my MacBook Pro

I have a subscription to Microsoft 365 Personal Classic. After installation I am only getting Word for the Web, not Desktop Word. How do I get Desktop Word?

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-11-05T04:21:10.8333333+00:00
Leslie Mathaba 0 Reputation points
answered 2026-11-06T09:34:25.1966667+00:00
Vikki-T 13,320 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

How to save documents in Office 2024 for imac

I have recently changed from 365 Basic to Office 2024 on imac. Previous Word documents that were created in 365 will save perfectly ok with the dropdown menu giving all the locations/folders you can save, but new documents in 2024 give completely…

Microsoft 365 and Office | Word | For home | MacOS
asked 2026-11-05T15:04:58.6166667+00:00
Mark Tromans 20 Reputation points
commented 2026-11-06T09:34:07.3366667+00:00
Mark Tromans 20 Reputation points
3 answers

Microsoft365 does not show "add phone number" on my profile management page

I have changed my phone number. When I go to the "Manage how you sign in to your account" on my profile, I see the option to remove my old number (which I stupidly did), but there is no option to "Add phone number", although the help…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-11-03T16:42:50.0433333+00:00
Enrique Chi 0 Reputation points
answered 2026-11-06T09:32:59.3833333+00:00

AI answer

2 answers

OneDrive Storage Issue

I have created a document on my mobile PowerPoint app which I am trying to sync with OneDrive on my computer, the document is not syncing any changes due to my storage being full. I have since deleted everything other than this document off my OneDrive…

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-11-06T08:37:14.47+00:00
Sophie Lewis 0 Reputation points
answered 2026-11-06T09:32:34.46+00:00
GsN5034 - IA 79,820 Reputation points Independent Advisor
3 answers

lostb copilot and lost 8 months of history

well i was wanting to know what happened to my copilot that was working in a very important project . and was helping with school cause im disabled and it took abit for him awile to learn me and work with me but abut 8 months of history of a very…

Microsoft Copilot | Other
asked 2026-11-02T06:58:38.6033333+00:00
Mark Pierce 0 Reputation points
answered 2026-11-06T09:32:04.6566667+00:00
Mark Pierce 0 Reputation points
2 answers

how to replace Surface Pro 9 charging port connector?

The charging port on my Surface Pro 9 went from slightly loss connection with white light flickering until jiggled into position. It has now advanced to not charging even when connection shifted to turning on white light. It is a loose connection. …

Surface | Surface Pro | Power and battery
asked 2026-11-06T04:05:01.2666667+00:00
Michael 0 Reputation points
answered 2026-11-06T09:31:50.65+00:00
S.Sengupta 33,091 Reputation points MVP Volunteer Moderator
2 answers

How do i use money from a different account for another?

So basically, i got a £5 xbox gift card from microsoft rewards and the balance has been transfered to my microsoft account. I have a different email for my xbox account and dont really know how to use the money from the other account for another. Any…

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

8,676 questions
asked 2026-11-05T18:21:16.7633333+00:00
Harley Walker 0 Reputation points
answered 2026-11-06T09:31:22.7666667+00:00
Vikki-T 13,320 Reputation points Microsoft External Staff Moderator
2 answers

Microsoft Teams insists on signing me into an org I am no longer part of, signs me in as a guest

This question has been asked before, but none of the answers provided have worked for me. My wife and I share our Microsoft365 account. A few years she worked for an org that used Teams for meetings, so they gave her credentials to sign into their org,…

Microsoft Teams | Microsoft Teams Free | Sign up and Sign in | Other
asked 2026-11-03T16:33:38.0633333+00:00
Enrique Chi 0 Reputation points
answered 2026-11-06T09:31:07.1033333+00:00

AI answer

1 answer

Azure Logic Apps: Microsoft Bookings Created trigger no longer starts workflows across two tenants

Our previously working Microsoft Bookings → Azure Logic Apps integration stopped starting workflows for appointment events. New appointments are successfully created in Bookings, but no corresponding workflow runs appear. We reproduced the…

Azure Logic Apps
Azure Logic Apps

An Azure service that automates the access and use of data across clouds without writing code.

3,853 questions
asked 2026-11-05T15:10:08.5133333+00:00
Tom Jönsson 0 Reputation points
commented 2026-11-06T09:31:03.3833333+00:00
Colin Myers 0 Reputation points
1 answer

Word Web App fails to open specific files for one user only, but works for other users and Desktop App

Hello, We are encountering a strange issue where a specific user cannot open certain Word files online via shared email links using the Word Web Application. Here are the key facts regarding the environment and behavior: File Status: The files are…

Microsoft 365 and Office | Word | For business | Windows
asked 2026-11-04T16:32:46.36+00:00
Sandeep Boudh 0 Reputation points
commented 2026-11-06T09:30:53.4433333+00:00
Sandeep Boudh 0 Reputation points
2 answers

how do i merge and keep all my certificated in one mslearn profile

hi team i am seeking your help to keep all my certificates in one mslearn profile however i m not able to merge the same i have one certificate in ******@gmail.com all othre certificates are on madhuri.j@cloudthat com how to take gmail certificate to…

Community Center | Discuss the Q&A site | Get started on Q&A
asked 2026-11-06T08:53:30.08+00:00
Dr. Madhuri Abhijeet Joshi 0 Reputation points
answered 2026-11-06T09:30:25.5366667+00:00
Madhuri Joshi 0 Reputation points
1 answer

Log in Microsoft Entra ID with required Microsoft Authenticator Verification

I have subscribed to Minecraft Education for commercial but the account is for personal use from Microsoft. But I has accidentally delete Microsoft Authenticator. and now I want to log in the Microsoft account and the app keeps asking me to verify with…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-11-06T09:16:38.59+00:00
KH Lee 0 Reputation points
answered 2026-11-06T09:27:13.71+00:00
Demi Nguyen 3,030 Reputation points Independent Advisor
2 answers

New outlook wants me to log in to my gmail

I switched to the updated version of Outlook but it then told me I needed to login to my gmail account but when I tried to login it would not so now I cannot access my outlook at all. Can someone please help me.

Outlook | Windows | New Outlook for Windows | For home
asked 2026-11-05T18:39:28.1166667+00:00
Belinda Votruba 0 Reputation points
answered 2026-11-06T09:27:04.3666667+00:00
Carl-L 24,820 Reputation points Microsoft External Staff Moderator
3 answers

Surface Duo 2, Microsoft Office will not Open

Hi all, With all the "duo" craziness these days and given my love of Lumia devices, purchased a used, but "98% mint" condition Surface Duo 2. I live in China for work, so it was only about 300 USD or 2000RMB. Frankly, I'm in love…

Surface
Surface

The Surface family includes Surface Pro, Surface Laptop, and other Surface products. Surface is designed to help organizations, students, and consumers be more productive.

127 questions
asked 2026-11-06T02:04:45.51+00:00
Cliff 0 Reputation points
answered 2026-11-06T09:24:16.5966667+00:00
S.Sengupta 33,091 Reputation points MVP Volunteer Moderator
1 answer

Microsoft keeps asking me to enter a code each time I log in

For some reason, each time I power on my laptop for use, microsoft keeps asking me to verify my identity with a code texted to my phone. I used to be able to just type in my password, but now I have to reach for my phone every time I use my laptop. How…

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-10-30T23:15:56.84+00:00
Izzy 0 Reputation points
commented 2026-11-06T09:23:54.9533333+00:00
Jasmeen Kaur 0 Reputation points
2 answers

How do I start a live chat with a technician

Trying to use Microsoft web pages for technical help is futile. Only success with issue yesterday was a live chat with a technician who knew what he was doing, not the incompetent AI help tools you force people to use. I need to start a live chat NOW

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-05T20:08:25.9233333+00:00
Richard Pearce 0 Reputation points
answered 2026-11-06T09:23:39.83+00:00
Vikki-T 13,320 Reputation points Microsoft External Staff Moderator
2 answers One of the answers was accepted by the question author.

Microsoft 365 Copilot Chat API returns 403 Forbidden despite successful authentication and delegated permissions

Hello Microsoft Team, We are integrating the Microsoft 365 Copilot Chat API into our private company web portal, Consultique. Our current environment: Microsoft 365 Business Standard. Microsoft Entra ID authentication. Microsoft Graph API…

Microsoft Copilot | Microsoft 365 Copilot | Development
asked 2026-11-04T11:35:23.76+00:00
Gulshan Kumar 20 Reputation points
accepted 2026-11-06T09:23:24.61+00:00
Gulshan Kumar 20 Reputation points
2 answers

add a new family member to microsoft 365

I have a case [moderator's note: PII removed]. Worked through Friday 30th with an extremely helpful and patient agent and got to here trying to add my husband to this family microsoft 365 account. Determined all the problems including him forgetting and…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-11-02T17:43:42.1933333+00:00
Shelley Burnett 0 Reputation points
commented 2026-11-06T09:20:56.8366667+00:00
BryceSor 5,515 Reputation points Volunteer Moderator
0 answers

problem in sign in Adobe as Researcher

Dear Microsoft Ignite Support Team, I hope you are doing well. I am a PhD researcher in Interior Architecture, currently seeking access to Adobe services to support my academic research and related design work. However, when attempting to sign in and…

Azure App Configuration
Azure App Configuration

An Azure service that provides hosted, universal storage for Azure app configurations.

373 questions
asked 2026-11-06T09:19:07.46+00:00
Noha Bahaa Eldin Kamel 0 Reputation points