Log in Microsoft Entra ID with required Microsoft Authenticator Verification

KH Lee 0 Reputation points
2026-11-06T09:16:38.59+00:00

I have subscribed to Minecraft Education for commercial but the account is for personal use from Microsoft. But I has accidentally delete Microsoft Authenticator. and now I want to log in the Microsoft account and the app keeps asking me to verify with Microsoft Autheticator. But the Microsoft Autheticator didn't send the number to verify. How should I to restore this Microsoft Entra ID? I tried to log in Microsoft Entra admin centre. But it required verification from Microsoft Autheticator. Any solution for this problem? I appreciate your answer. thanks

Microsoft 365 and Office | Subscription, account, billing | For business | Other
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  1. Demi Nguyen 2,950 Reputation points Independent Advisor
    2026-11-06T09:27:13.71+00:00

    Hello KH Lee,

    Since this issue involves a Minecraft Education for Commercial subscription and access to the associated Microsoft Entra ID administrator account, I recommend contacting Minecraft Education Support directly through the following page: Minecraft Education Support Center

    The Minecraft Education Support team is best positioned to help identify the account associated with the subscription, review the Microsoft Authenticator access issue, and advise you on the appropriate recovery steps.

    You can submit a support request directly using this secure form: Submit a Minecraft Education support request

    User's image

    When completing the form, please provide any account information you remember, along with the subscription confirmation, renewal email, order number, or invoice details. These details may help the support team identify the correct subscription and organization.

    For security reasons, please do not share passwords, verification codes, payment details, invoices, or other sensitive information publicly in this Community thread.

    I hope this information helps.

    Best regards,

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