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I am billing extra for more than months now

Hi, I am referring to my previous query not solved yet, I want to discontinue the inactive accounts.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-11-05T19:11:50.3166667+00:00
PAIGHAM ROSHAN 0 Reputation points
commented 2026-11-05T19:33:04.72+00:00
PAIGHAM ROSHAN 0 Reputation points
2 answers

I was billed for two versions of Office 365

I was billed for two versions of Office 365, one standard and one being Professional. How do I speak to a representative to get credited for the standard version?

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-11-05T18:25:34.38+00:00
Stan Smith 0 Reputation points
answered 2026-11-05T19:22:51.9066667+00:00
John Jefferson Doyon 90,550 Reputation points Independent Advisor
3 answers

how can I get my invoice?

Hey, I need to get the Invoice for my microsoft365 subscription renewal. how can I get it?

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-08-26T10:31:37.15+00:00
Maya Bargat 0 Reputation points
commented 2026-11-05T17:20:10.71+00:00
JuliaMarvin 23,870 Reputation points Volunteer Moderator
1 answer

Payment for a microsoft pc game plan

Microsoft website is making it near impossible to find out why I am being charged 9.99 each month. I have no such subscription in my list and i am unable to speak to anyone to cancel, asides doing it via my bank. Any help appreciated as to how i can…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-11-05T12:03:42.3866667+00:00
brian mcnulty 0 Reputation points
commented 2026-11-05T12:53:03.73+00:00
DaveM121 945.9K Reputation points Independent Advisor
2 answers

How to remove solution provider

Hi, our company has employed a solution provider for management of Microsoft 365. However, after 3 years, we find that this provider is below our satisfaction in response to our enquires. We are trying to take it over, just like before employing this…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-11-05T11:18:35.51+00:00
Terry Lee 0 Reputation points
answered 2026-11-05T12:43:00.17+00:00
Liora 3,285 Reputation points Independent Advisor
2 answers

Generate Tags

Sign in asks for email address. I provide it and it tells me the email is already part of my security info. When I click "continue" nothing happens and I am not sign in to ask Why I can't sign in? The above is as clear as I can make it. How do…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-11-03T20:47:43.81+00:00
PATRICK K SHINE 0 Reputation points
commented 2026-11-05T11:04:01.6233333+00:00
Vikki-T 13,230 Reputation points Microsoft External Staff Moderator
2 answers

Need to get my company discount on this last purchase.

I worked for Fluor Marine Propulsion, and we have a company discount. How do I get this? I have been trying to get this for months, and been unable to secure.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-31T03:18:32.6066667+00:00
Tory Landon 0 Reputation points
answered 2026-11-05T09:42:20.0866667+00:00
Vikki-T 13,230 Reputation points Microsoft External Staff Moderator
2 answers

change my phone number

I have gone into my account information page several times now and tried to edit my information so that I can change my phone information from "none" to my new number and I can not do it. I need help.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-11-04T18:27:22.9833333+00:00
Jerry Pickens 0 Reputation points
answered 2026-11-04T19:01:37.8166667+00:00
EmilyS726 277.8K Reputation points Independent Advisor
2 answers

Unknown charge on credit card statement Can I locate using Transaction Reference Number

I have a recurring charge on my credit card statement. I checked my subscriptions and there is nothing there. I have checked other accounts as well. I tried disputing the charge only to be told the charge is valid and I cannot have it removed from the…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-11-04T18:14:58.7633333+00:00
Mom Cada 0 Reputation points
answered 2026-11-04T18:50:56.1233333+00:00
EmilyS726 277.8K Reputation points Independent Advisor
2 answers

Recurring charge to an unknown Office account

I'm being charged monthly for a Microsoft service but do not know which Microsoft account it's coming from. I can see the charge on my credit card statement but cannot find a Microsoft account causing the charge. How do I find out which account it is?

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-11-04T01:33:48.3366667+00:00
Tom Arneman 0 Reputation points
answered 2026-11-04T02:53:55.6733333+00:00
GsN5034 - IA 79,820 Reputation points Independent Advisor
1 answer

I need to submit a formal billing complaint about a subscription billed through TELUS since March 2022.

Hello, I am contacting Microsoft to request an investigation into a Microsoft OneDrive / Microsoft 365 subscription that appears to have been active since March 1, 2022. I recently discovered that I have been paying recurring monthly charges for this…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-11-03T19:53:04.2066667+00:00
FM 0 Reputation points
answered 2026-11-04T02:48:51.19+00:00
Xavier-D 14,265 Reputation points Microsoft External Staff Moderator
2 answers

Billing issue

I need to talk to a person on a Billing issue. I need a number to call.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-19T16:24:45.1033333+00:00
Dale Switzer 0 Reputation points
edited the question 2026-11-03T17:53:19.69+00:00
Gérard Oomens 133.6K Reputation points Volunteer Moderator
2 answers

Microsoft365 does not show "add phone number" on my profile management page

I have changed my phone number. When I go to the "Manage how you sign in to your account" on my profile, I see the option to remove my old number (which I stupidly did), but there is no option to "Add phone number", although the help…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-11-03T16:42:50.0433333+00:00
Enrique Chi 0 Reputation points
answered 2026-11-03T17:16:13.5+00:00
EmilyS726 277.8K Reputation points Independent Advisor
1 answer

Location Mixing

I am Canadian, have a Canadian billing address and history of accounts with Microsoft from Canada. I am currently in Thailand and trying to sign up for Azure services. The sign up auto fills to Thailand and I cannot change the region. It will not accept…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-28T09:26:29.8766667+00:00
jason pshyk 0 Reputation points
answered 2026-11-03T04:42:47.78+00:00
Rukshan edirisinghe 2,365 Reputation points
1 answer

I have an account i no longer use

I have an account I no longer use. How do i unsubscribe and get microsoft to stop charging me?

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-11-03T01:03:24.92+00:00
Lewis Sullivan 0 Reputation points
commented 2026-11-03T01:38:04.2333333+00:00
Estrella721 47,565 Reputation points Independent Advisor
1 answer

You are charging me twice for the annual subscription

You are charging me twice for my annual subscription. I paid in September. Now you say you are going to charge again on 1st. December.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-11-02T12:05:28.9433333+00:00
Helen Carter 0 Reputation points
answered 2026-11-03T00:28:03.8033333+00:00
Ian-T 15,605 Reputation points Microsoft External Staff Moderator
2 answers

I have wait for 5 months and this isnt fixed ! Microsoft Account Recovery Code ISNT WORKING!

I was trying to enter my recovery code to recover my microsoft account and this message appeared,I have waited and trying again every weeks and it still error,I want to fix this so bad but there isnt any video teach me to and the support option doesnt…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-11-02T11:35:10.8066667+00:00
Minh Nhật 0 Reputation points
answered 2026-11-02T23:26:59.98+00:00
Ian-T 15,605 Reputation points Microsoft External Staff Moderator
1 answer

Subscription

Apparently there is a subscription on my old laptop that is charging me $10 a month. There is one issue....that laptop is broken and I had a virus on the laptop (which broke it) and now I can't cancel the subscription and everytime i try to, it leads me…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-11-02T21:26:38.44+00:00
Imani Motta 0 Reputation points
answered 2026-11-02T22:08:10.8666667+00:00
John Jefferson Doyon 90,550 Reputation points Independent Advisor
2 answers

How do I obtain a receipt for a subscription purchase

I received a charge on my credit card on 10/18/26 to renew my personal Microsoft 365 subscription. However, when I searched my order history in my Microsoft account, there was no record of this purchase. How do I obtain a receipt for this purchase other…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-11-02T19:28:01.2866667+00:00
mary vogel 0 Reputation points
answered 2026-11-02T20:09:59.3333333+00:00
John Jefferson Doyon 90,550 Reputation points Independent Advisor
2 answers

how add my Microsoft Office 2024 LTSC license in my microsoft account

how add my Microsoft Office 2024 LTSC license in my microsoft account

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-11-02T15:09:54.53+00:00
prafulla kumar 0 Reputation points
answered 2026-11-02T19:00:41.36+00:00
Stefan Blom 357.1K Reputation points MVP Volunteer Moderator