2,815 questions with Microsoft 365 and Office | Subscription, account, billing | Other | Other tags

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I did not approve any of the 23 purchases made on 9/19/26.

I know the person who made the purchases but I did not approve the purchases. I would like the purchases to be closed & the refund made to my PayPal account. Further, I would like the person who made the purchases to be taken off of my Microsoft…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-09-20T14:04:12.85+00:00
Lorri Bland 0 Reputation points
answered 2026-09-20T14:46:25.5066667+00:00
EmilyS726 267.8K Reputation points Independent Advisor
0 answers

Startup verification

Startup verification We couldn’t verify your startup.We’ll switch you to a pay-as-you-go subscription once your remaining Azure credits run out or expire. i did receive the $1000 also ..

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-09-20T02:36:45.6266667+00:00
Pinebix Technologies 0 Reputation points
2 answers

Problem with adding a payment.

Good evening. I'm having an issue with the Microsoft Store—I can't add my Ukrainian card as a payment method.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-09-19T19:53:42.2766667+00:00
Mr_ShadowKnight_ 0 Reputation points
answered 2026-09-19T21:51:35.3966667+00:00
Lester Bernard Reyes 84,820 Reputation points Independent Advisor
1 answer

duplicate account

hi many names are [moderator's note: PII removed], I used to have an old account which have been hacked, then i make a new account under the same email. Now I try to access the old account, but it didn't work so I can only access the new account. Can…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-09-19T03:47:42.9733333+00:00
Vinh Thai 0 Reputation points
edited the question 2026-09-19T14:52:11.08+00:00
Stefan Blom 352.1K Reputation points MVP Volunteer Moderator
1 answer

contact support- cant change my payment method neither subscription plan

They have an old non operative number to call me for support. Now I cannot even start a chat support as there ia a pending number to a phone number it was terminated 2 years ago

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-09-19T08:49:50.4933333+00:00
Daniel Gasulla Magdalena 0 Reputation points
answered 2026-09-19T13:08:17.3366667+00:00
EmilyS726 267.8K Reputation points Independent Advisor
1 answer

How do I help my stepmom with a unwanted charge

Hello, I am coming here to help my stepmom since I have become very annoyed with the fact that somehow she is getting charged from Microsoft, I have been thinking it was the subscriptions from our family Xfinity that we have for ESPN Unlimited and…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-09-18T18:48:02.7466667+00:00
Super Mario Dinosaurs 5 Reputation points
answered 2026-09-19T03:55:12.55+00:00
Emma1-N 12,625 Reputation points Microsoft External Staff Moderator
1 answer

can not use account

I am unable to use Microsoft Word. It shows that it is not activated, however my account should auto renew in mid-october, not September.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-09-16T16:16:02.4433333+00:00
Angela Olivieri 0 Reputation points
commented 2026-09-18T22:49:28.4133333+00:00
Haytham-C 5,540 Reputation points Microsoft External Staff Moderator
4 answers

MS 365 Office applications no longer save

All the MS365 Office applications no longer save. My subscription does not run out until March next year, so what do I have to do in order to resolve the problem?

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-09-18T15:34:18.7+00:00
Geoff Wood 0 Reputation points
commented 2026-09-18T21:27:50.0066667+00:00
EmilyS726 267.8K Reputation points Independent Advisor
3 answers

How do I cancel the free trial ?

How do I cancel the free trial ? Can not figure out how to cancel ?

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-09-18T17:59:05.22+00:00
Lisa Marcello 0 Reputation points
answered 2026-09-18T18:32:05.41+00:00
John Jefferson Doyon 87,635 Reputation points Independent Advisor
1 answer

I need to access billing receipts

I cannot locate or navigate MS365. I require to download billing from first registering

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-09-18T17:17:03.7433333+00:00
Michael O'Gorman 0 Reputation points
answered 2026-09-18T17:53:18.6133333+00:00
John Jefferson Doyon 87,635 Reputation points Independent Advisor
1 answer

How do I get a refund on a subscription Microsoft took through my paypal?

Hello, I am writing to request a full refund of £104.99, which was recently taken for my Microsoft subscription. I have had an automatically renewing annual subscription since 2017, but I have not used your services for more than three years. I also…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-09-18T10:30:18.95+00:00
Julie Flook 0 Reputation points
answered 2026-09-18T11:04:44.9566667+00:00
DaveM121 932.4K Reputation points Independent Advisor
1 answer

Double Charged

I have 2 charges on my Visa card for Microsoft 365 and should not be charged

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-09-17T20:30:25.1633333+00:00
Angie Runyan 0 Reputation points
answered 2026-09-17T21:05:42.71+00:00
John Jefferson Doyon 87,635 Reputation points Independent Advisor
2 answers

Subscription misuse – account cannot be found

I need help canceling an unknown subscription. I believe my payment method may have been used without my authorization, but I cannot identify the associated account. Please provide contact details for billing or technical support. This is urgent.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-09-14T12:24:57.1033333+00:00
Jelena Milinkovic 0 Reputation points
commented 2026-09-17T08:35:35.5533333+00:00
Kai-H 26,840 Reputation points Microsoft External Staff Moderator
1 answer

trouble removing my payment method from my "Windows and Windows Phone Annual Developer Registration" subscription.

I am having trouble removing the payment method from my "Windows and Windows Phone Annual Developer Registration" subscription; the page displays a message stating that my card is linked to the subscription.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-09-16T05:36:41.1733333+00:00
DANIEL GARCIA 0 Reputation points
commented 2026-09-17T08:26:55.8533333+00:00
Kai-H 26,840 Reputation points Microsoft External Staff Moderator
1 answer

Account Ownership and payment method change due to husband passing away

I need to speak with someone in billing to change billing method and account ownership. Your platform is not userfriendly, and I dont want to disrupt my service. Please advise if there is a phone number I can use to call in

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-09-16T21:13:22.8066667+00:00
Matt Moran 0 Reputation points
answered 2026-09-16T22:41:44.3533333+00:00
Jeronimo Fuerte 46,090 Reputation points Independent Advisor
1 answer

How do i recover a hacked email account.

They took my phone and my email. then changed my 2 step to their own. Microsoft wont reply as there is two step on this and I have now lost my email and everything. Does someone know how I can get help from a live person or an email for a person as the…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-09-16T20:16:41.13+00:00
T 0 Reputation points
edited a comment 2026-09-16T21:06:13.3633333+00:00
paulr0511 48,545 Reputation points Independent Advisor
2 answers

Speak to a live agent

i really need a live agent, this is not something i can post. I am struggling to understand my account and whats going on

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-06-07T17:19:09.55+00:00
Hazel Samuriwo 5 Reputation points
answered 2026-09-16T16:33:27.2466667+00:00
paul nganga 5 Reputation points
1 answer

Multiple 365 accounts need to close and amalgamate

I am in my family sharing 365 account and log in through my gmail e-mail address however when I open outlook it shows my e-mail address as a really weird e-mail address (loads of random letters and numbers followed by @outlook.com. I want to use my gmail…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-09-16T11:59:11.7833333+00:00
louise allott 0 Reputation points
answered 2026-09-16T12:34:05.59+00:00
TaoLi 112K Reputation points Independent Advisor
1 answer

log in issue

I have unfortunately not been able to log into my account for [Removed PII]@sciteched.com It will not allow me to use the authenticator app or any form of sign in to get pass this stage. Unable therefore to use my payed services for MS 365 one drive…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-09-01T09:20:48.16+00:00
Sohaib Qureshi 0 Reputation points
edited the question 2026-09-16T09:17:22.8+00:00
Ana Mihaila (BLUEHAWK LLC) 0 Reputation points Microsoft External Staff Moderator
1 answer

Two accounts - one email address - poor functionality

I have one business account and one home account. They are both on the same email address. (it has been frustrating) The home account offers no functionality at all yet I have paid the yearly subscription for more than 5 years. I would like to cancel the…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-09-16T08:28:26.5266667+00:00
Ian Cumming 0 Reputation points
answered 2026-09-16T09:02:49.2533333+00:00
DaveM121 932.4K Reputation points Independent Advisor