You are charging me twice for the annual subscription

Helen Carter 0 Reputation points
2026-11-02T12:05:28.9433333+00:00

You are charging me twice for my annual subscription. I paid in September. Now you say you are going to charge again on 1st. December.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
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  1. Ian-T 15,605 Reputation points Microsoft External Staff Moderator
    2026-11-03T00:28:03.8033333+00:00

    Hi @Helen Carter

    I understand your concern, especially since you already paid for the annual subscription in September.

    Please sign in to your Services & subscriptions page and check whether two subscriptions are listed or whether recurring billing is enabled for December 1. You can also review your order history to compare the September payment with the upcoming charge.

    If the December charge appears incorrect, please contact Microsoft Support for further assistance. Billing Support can securely review the account and correct any duplicate billing. Please do not post payment or account details in this public forum.

    Please note that this is a user-to-user support forum. Moderators and contributors cannot access accounts or Microsoft’s back-end systems. We can only provide technical guidance on reported incidents, requests and ideas 

    Thank you for your understanding and time

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