Subscription

Question

Subscription

Imani Motta 0

Apparently there is a subscription on my old laptop that is charging me $10 a month. There is one issue....that laptop is broken and I had a virus on the laptop (which broke it) and now I can't cancel the subscription and everytime i try to, it leads me to google play even though its on Microsoft but I checked and it says it doesnt exist but i get emails about it paying. That $10 was for my kittens wet food :/

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Answer 1

Hi, @Imani Motta

This forum is public, no one from here has access to your Microsoft Billing account.

You don't need your old laptop to cancel a subscription. You can manage subscriptions from another device using a browser.

To help narrow this down:

What is the exact name of the subscription mentioned in the payment emails?
What merchant name appears on your bank or card statement for the $10 charge? Does it say MICROSOFT*, GOOGLE*, or something else?

In the meantime, if you haven’t already:

Go to Microsoft Services & subscriptions: https://account.microsoft.com/services and sign in with the Microsoft account used for the purchase.
Check your Microsoft billing history: https://account.microsoft.com/billing/orders
If the charge appears to be from Microsoft but the subscription isn't listed, visit Microsoft Billing Support: https://support.microsoft.com/contactus
If the charge is from Google, check all Google accounts you may have used here: https://play.google.com/store/account/subscriptions

The payment email and bank statement should help identify who is actually billing you.

Click "Add comment" to let me know.

Thanks!