Need to get my company discount on this last purchase.

Tory Landon 0 Reputation points
2026-10-31T03:18:32.6066667+00:00

I worked for Fluor Marine Propulsion, and we have a company discount. How do I get this? I have been trying to get this for months, and been unable to secure.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
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  1. Vikki-T 13,230 Reputation points Microsoft External Staff Moderator
    2026-11-05T09:42:20.0866667+00:00

    Hi Tory Landon,

    The company discount normally needs to be verified and applied through the employer’s benefit portal before the purchase is completed. It generally cannot be added automatically to an order that has already been charged.

    Since you mentioned that you previously worked for Fluor Marine Propulsion, your eligibility may also depend on whether your work email address is still active and whether the company continues to participate in the discount program.

    Please first check the receipt or order confirmation to identify who processed the purchase. If it was purchased directly from Microsoft, sign in with the account used for the order at Services & subscriptions, then contact Microsoft Support and provide the order number. Support can review whether any adjustment, cancellation, or repurchase option is available, but a retroactive discount or refund cannot be guaranteed.

    If the purchase was made through a retailer, app store, or another provider, you will need to contact that seller because Microsoft cannot modify an order processed by a third party. Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. My role is limited to providing technical guidance on reported issues, requests, or ideas.

    I know this isn't the news you were hoping for, but I wanted to make sure you got the most accurate information about your situation. Thank you so much for your understanding. 

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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  2. AI answer

    2026-10-31T03:19:38.5366667+00:00

    For a purchase already completed without the company discount, contact the seller that processed the order; Microsoft Sales support can review a Microsoft Store purchase, but a retroactive price adjustment is not guaranteed.

    If Microsoft processed the purchase

    1. Open Microsoft’s purchase-support page and select the available live chat or regional contact option: ^1^
    2. Sign in with the personal Microsoft account used for the purchase.
    3. Provide the order number and explain:

      “I purchased this product without applying my employer’s Microsoft Workplace Discount Program offer. Please review whether the existing order can be adjusted, cancelled and repurchased, or otherwise corrected.”

    4. Do not cancel first unless support advises it, because cancellation does not always produce a refund.

    Because the purchase was months ago, it may be outside the normal refund window. Microsoft determines eligibility during cancellation; in most cases, refunds are available within 30 days of the initial purchase or within 30 days after the most recent recurring charge, subject to regional and product-specific rules.[^2^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft subscription refund policy | Microsoft Support")

    If this was a Microsoft 365 home subscription

    First verify that Fluor Marine Propulsion still participates and that your work address remains eligible. The Workplace Discount Program applies when an organization subscribes to the program; purchases are made through the employer benefit.^3^

    If eligibility succeeds:

    1. Enter the Workplace Discount purchase process.
    2. When purchasing, use the same personal Microsoft account associated with the existing Microsoft 365 subscription.
    3. Microsoft adds the purchased time to the existing eligible subscription, and the discounted rate begins at its annual renewal date.[^4^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Switch between Microsoft 365 subscriptions")

    This applies to eligible Microsoft 365 Personal, Family, Premium, or Pro subscriptions; it does not establish that Microsoft will refund or reprice the earlier transaction.

    Since “worked for” may mean you are no longer employed there, eligibility could fail if the company benefit can no longer verify your work address. In that case, Sales support must review the completed Microsoft Store order, but the former employer discount cannot be assumed to remain available.

    If another seller processed the purchase

    Check the receipt or the subscription’s Manage page to identify the billing provider.

    • Apple App Store or Google Play: request cancellation or a refund from that platform.
    • Amazon or another retailer: contact that retailer directly.
    • Microsoft’s cancellation process applies only to subscriptions purchased from Microsoft.[^5^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Cancel a Microsoft 365 subscription | Microsoft Support")

    If Microsoft Support directs you to test refund eligibility for a Microsoft-billed subscription, sign in to Services & subscriptions using the purchasing account, select the subscription, then choose Manage → Cancel. The cancellation page will indicate whether a refund is available; not every cancellation qualifies.[^2^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft subscription refund policy | Microsoft Support")

    References

    1. Contact Microsoft customer support
    2. [Microsoft subscription refund policy | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
    3. Install or reinstall Office or Microsoft 365 through Microsoft Workplace Discount Program | Microsoft Support
    4. [Switch between Microsoft 365 subscriptions](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
    5. [Cancel a Microsoft 365 subscription | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
    AI-generated content may be incorrect. Read our transparency notes for more information.

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