Payment for a microsoft pc game plan

brian mcnulty 0 Reputation points
2026-11-05T12:03:42.3866667+00:00

Microsoft website is making it near impossible to find out why I am being charged 9.99 each month.

I have no such subscription in my list and i am unable to speak to anyone to cancel, asides doing it via my bank.

Any help appreciated as to how i can track down what this payment is if it isnt in my list of subscriptions (i checked my phone, amazon etc too just incase was via another app)

Thanks!

Microsoft 365 and Office | Subscription, account, billing | Other | Other
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  1. DaveM121 945.9K Reputation points Independent Advisor
    2026-11-05T12:35:57.9633333+00:00

    1

    If you are sure no-one else has access to your banking details, using any Microsoft account you may have, try using the steps they provide on this link to find out what that payment was for.

    https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

    Then use the steps they provide on this link to cancel whatever that payment was for and get a refund.

    https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

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