1,974 questions with Microsoft 365 and Office | OneDrive | Other | Windows tags

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Save as/Open file slows down Explorer, takes very long

Hi, I’ve seen multiple posts about the same issue, and even more answers. I’ve tried each one, but unfortunately nothing worked. I’m on Windows 11 25H2 (build 26200.9457) but this issue has been here for a long time so It persists through many updates. I…

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-09-18T06:26:14.7633333+00:00
Chris 0 Reputation points
edited the question 2026-09-18T10:48:05.8866667+00:00
Chris 0 Reputation points
3 answers One of the answers was accepted by the question author.

My account was compromised

My account ******@outlook.com was compromised today, my primary alias was deleted. I have tried all the account recovery options and always get that my account is not available when trying to recover from another linked email account. When I send an…

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-09-17T05:53:48.3066667+00:00
Lee Holt 20 Reputation points
answered 2026-09-17T06:52:30.4+00:00
Lee Holt 20 Reputation points
3 answers

Onedrive problems

I was having an issue as when converting Ecel to PDF, it would open in Edge. I asked Copilot to show me how to make it open in Acrobat instead and it has screwed me right over. Now I have no working Onedrive on my PC (Win 10). I have reinstalled it &…

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-09-14T19:15:15.89+00:00
Tim Gosling 40 Reputation points
commented 2026-09-15T23:05:28.7133333+00:00
Ian-T 11,970 Reputation points Microsoft External Staff Moderator
1 answer

Cannot connect device

I cannot connect my device with my Office 365 account. Cannot login to Office or Onedrive. Error code -2147024891 appears I tried resetting everything, connecting with different wifi. Not sure what I can do

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-09-10T11:24:49.3766667+00:00
Toro Tibor 0 Reputation points
commented 2026-09-14T08:12:07.83+00:00
Kai-H 26,840 Reputation points Microsoft External Staff Moderator
2 answers

Separating OneDrive access when going from 365 Personal to 365 Family on family member devise

Had a 365 Personal subscription on a PC with a separate laptop as a shared device. I could see the same OneDrive from either device from the taskbar of either devise. Switched to 365 Family and changed the shared device (laptop) to being a Family…

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-09-09T01:07:41.26+00:00
Milton Smeltz 0 Reputation points
commented 2026-09-13T23:09:25.5866667+00:00
Ian-T 11,970 Reputation points Microsoft External Staff Moderator
1 answer

HOW DO I CHANGE MY PERSONAL VAULT PIN?

I do not seem to be able to find the right place for me to change my Personal Vault login as opposed to my device PIN or Password for Onedrive overall. Any suggestions?

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-09-13T14:47:51.9133333+00:00
KIRST M 0 Reputation points
answered 2026-09-13T15:26:03.2033333+00:00
EmilyS726 267.8K Reputation points Independent Advisor
2 answers

Purchased extra storage how long does it take for upgrade?

Purchased extra storage how long does it take for upgrade?

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-09-12T14:57:58.0733333+00:00
Michael Motycka 0 Reputation points
answered 2026-09-12T15:32:34.6466667+00:00
EmilyS726 267.8K Reputation points Independent Advisor
2 answers

one drive not connecting

signing in goes round and round open folder and the other icons at bottom view online and recycle bin all gray

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-09-11T11:12:07.3433333+00:00
Gordon Carey 0 Reputation points
answered 2026-09-11T12:13:19.34+00:00
Jhun Buala 5,720 Reputation points Independent Advisor
3 answers One of the answers was accepted by the question author.

Uninstalled OneDrive but cant redownload it

Hi, I uninstalled One Drive due to a bad image warning and now when I go to redownload it from Microsoft I get a message saying browse Microsoft Store or Switch out of S mode. Not sure what to do next, so any help would be appreciated. My laptop is…

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-08-10T08:21:27.0466667+00:00
Liz Pellow 20 Reputation points
commented 2026-09-10T20:44:16.0366667+00:00
Jody E 0 Reputation points
4 answers

OneDrive is deleting files

OneDrive is deleting files that are uploaded or synchronized. Files are recoverable from the deleted items folder, but OneDrive seems to be deleting files. I tried disabling Storage Sense in Windows but that didn't seem to have an impact. I also tried…

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-08-17T19:33:13.0266667+00:00
Temme, Justin 0 Reputation points
answered 2026-09-10T14:21:52.9766667+00:00
Stuart Baverstock 0 Reputation points
2 answers

I cannot purchase additional OneDrive storage for my Microsoft 365 Personal 1TB account

Hi Everyone. I cannot purchase additional OneDrive storage for my Microsoft 365 Personal 1TB account. My OneDrive storage is currently full, but I am unable to purchase additional space. Is there a way to check my account? Thank you very much. I am from…

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-09-09T14:48:03.5066667+00:00
dai bui 0 Reputation points
answered 2026-09-09T15:28:53.6433333+00:00
EmilyS726 267.8K Reputation points Independent Advisor
2 answers

how to install onedrive in s mode

I uninstalled onedrive. How do i reinstall it in s mode?

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-09-08T18:08:40.21+00:00
M Blackmore 0 Reputation points
answered 2026-09-08T18:41:17.08+00:00
EmilyS726 267.8K Reputation points Independent Advisor
2 answers

How to free up space when your onedrive is full?

I get notification that my one drive is full. I have deleted dozens of big files from 7-12 GBs but my onedrive keep giving me notification that my onedrive is full. I also have deleted all files in my recycle bin. do you guys encounter the same problem?

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-09-08T01:28:17.47+00:00
EGI CHRISNA AGUSTIAN 0 Reputation points
answered 2026-09-08T02:11:12.3233333+00:00
GsN5034 - IA 77,085 Reputation points Independent Advisor
3 answers

Personal Vault

Dear Microsoft Good afternoon. My annual subscription charge is over £100 per annum now, and I cannot access my personal vault folder. I am asked to sign, when I already have signed in, only to be presented with an error - unknown rendor failure. I am…

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-09-07T13:20:19.4433333+00:00
David Vaughan 0 Reputation points
answered 2026-09-07T14:05:17.8233333+00:00
SD - IA 179.4K Reputation points Independent Advisor
3 answers

How do I resume syncing?

I cannot access my files because my syncing is paused. How can I resume syncing?

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-09-06T21:59:09.7333333+00:00
Jill Farr 0 Reputation points
answered 2026-09-07T06:59:13.0433333+00:00
Stefan Blom 352.1K Reputation points MVP Volunteer Moderator
3 answers

Uninstalling OneDrive

How do I uninstall OneDrive from my PC Windows 11?

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-04-27T02:07:54.4033333+00:00
Bridget Haig 20 Reputation points
commented 2026-09-06T22:04:56.25+00:00
Campbell Scott 0 Reputation points
2 answers One of the answers was accepted by the question author.

How to remove iCloud Photo library from OneDrive

I am trying to share my OneDrive between multiple computers in different locations. When I first tried to sync them, I could not sync the Pictures folder because it has the iCloud. I need this function more than I need the iCloud backup on my PC. …

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-09-06T14:19:09.48+00:00
Andrew Schultz 20 Reputation points
commented 2026-09-06T16:26:18.2833333+00:00
EmilyS726 267.8K Reputation points Independent Advisor
2 answers

how to put my onedrive back online

my onedrive is offline, how can I put in back online?

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-09-06T08:45:14.8366667+00:00
Michelle Singleton 0 Reputation points
answered 2026-09-06T09:35:33.1766667+00:00
Ferdinand Nanalig 32,865 Reputation points Independent Advisor
2 answers

Restore Onedrive

I am trying to restore my one drive and shows multiple dates files/item quantities next to it but they are blank. I tried logging out and back in and another browser. I tried to restore them but the select button does not appear for them. How can I…

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-09-04T16:29:39.4733333+00:00
leslie lee 0 Reputation points
answered 2026-09-06T08:24:35.1866667+00:00
Jhun Buala 5,720 Reputation points Independent Advisor
1 answer

can not sign into one drive

I can not sign into my one drive on surface laptop pro microsoft 2 even though otherwise i am signed into 365 microsoft account. Subsequently i can not synch files

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-09-05T02:05:30.3433333+00:00
Vladan Ljubisavljevic 0 Reputation points
commented 2026-09-06T00:44:48.44+00:00
Xavier-D 13,105 Reputation points Microsoft External Staff Moderator