20,491 questions with Microsoft 365 and Office | Install, redeem, activate | For home | Windows tags

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3 answers

Initial set Up problem

When trying to set up Microsoft 365 I get the Error Code: PaymentAuthenticationVerificationFailed

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-09-19T15:28:30.8766667+00:00
Joy Dix 0 Reputation points
edited a comment 2026-09-20T12:34:15.45+00:00
Stefan Blom 352.1K Reputation points MVP Volunteer Moderator
2 answers

RETRIEVING PRODUCTS PURCHASED ON PREVIOUS CREDIT CARD

I PURCHASED SEVERAL PRODUCTS ON MY CARD ...3108 DURING 2024-2026. THE CREDIT CARD HAS BEEN REPLACED NOW BY ....1142. I HAVE ALSO FORMATTED MY PC. HOW DO I RTRIEVE PRODUCTS PURCHASED ON MY PREVIOUS CARD? ALSO HOW CAN I SEE THE PRODUCTS PURCHASED BY ME…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-09-20T11:54:00.3166667+00:00
Arif Hussain Sheikh 0 Reputation points
answered 2026-09-20T12:31:03.45+00:00
DaveM121 932.4K Reputation points Independent Advisor
2 answers

Adding Payment Method

I have purchased 4 x product keys, yet when I enter the product key it is asking me to enter payment method. I do not need to do this, but it won't let me skip this step

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-09-19T08:20:29.9966667+00:00
Peter Williams 0 Reputation points
edited an answer 2026-09-20T07:58:34.24+00:00
Stefan Blom 352.1K Reputation points MVP Volunteer Moderator
3 answers

problem to download Microsoft Office .

I have purchased a Microsoft office family package, downloaded for one computer. not able to download it for 2nd computer. I contacted Best Buy Canada, they ask me to contact you. I have Order number and Download Code. Please help me.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-09-19T20:05:55.6233333+00:00
Mina Chavosh 0 Reputation points
answered 2026-09-19T23:06:03.3+00:00
Stefan Blom 352.1K Reputation points MVP Volunteer Moderator
2 answers

trouble activating 360

I'm having trouble activating microsoft 360, having just purchased it. I'd like to chat with an agent please

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-09-19T22:02:26.9366667+00:00
Rory Johnston 0 Reputation points
answered 2026-09-19T22:37:42.4666667+00:00
John Jefferson Doyon 87,640 Reputation points Independent Advisor
1 answer

unable to access Microsoft 365 for loading

Please help me to access the ability to modify, change, use and save Microsoft Word, Excell and other Microsoft software

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-09-18T02:15:09.5033333+00:00
Stephen B 0 Reputation points
commented 2026-09-19T19:32:39.88+00:00
Stephen B 0 Reputation points
2 answers

excel wants to repair

i am unable to run excel or word its showing repair message and get closed automatically

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-09-19T15:32:11.4433333+00:00
Nitin Khollamkar 0 Reputation points
answered 2026-09-19T16:05:56.9266667+00:00
SD - IA 179.4K Reputation points Independent Advisor
1 answer

used repair function to resolve some office product issues and lost the product key software

i used the repair function to resolve some program not responding issues and lost the original disc and box that had the product key. i need to restore my info

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-09-18T20:33:34.3766667+00:00
Adam Colston 0 Reputation points
commented 2026-09-19T08:12:22.1666667+00:00
Stefan Blom 352.1K Reputation points MVP Volunteer Moderator
1 answer

Unable to download Zoom Plug In using classic outlook 365 windows

Unable to download Zoom Plug In using classic outlook 365 windows

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-09-17T19:45:35.9133333+00:00
George de Urioste 0 Reputation points
commented 2026-09-19T06:48:42.12+00:00
Hendrix-V 19,035 Reputation points Microsoft External Staff Moderator
1 answer

How to install Windows 11

My SDD of laptop just be changed a new, so please help me to install Wimdows Office 11 . I had my account of Windows Office 11 Thanks.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-09-19T04:03:41.9533333+00:00
Phuong Dam Manh 0 Reputation points
commented 2026-09-19T04:06:53.19+00:00
Phuong Dam Manh 0 Reputation points
1 answer

I purchasrd Office 365 but have not recieved a product key Subscription: Microsoft 365 Basic Order Number: [Moderator Note: Personal Info Removed]

Where can I find the key## Subscription Information Subscription: Microsoft 365 Basic Order Number: [Moderator Note: Personal Info Removed] 

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-09-18T19:54:51.0366667+00:00
John Quayle 0 Reputation points
edited the question 2026-09-19T03:57:41.93+00:00
Xavier-D 13,105 Reputation points Microsoft External Staff Moderator
1 answer

I can't press save after I did my captcha for my Microsoft 365 product key

Hi, After doing all the steps for the product key I bought I arrived to the captcha and after I completed it, it doesn't let me press save. I did find a Q&A on here that had some solutions for my problem such as turning off extensions, incognito…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-09-13T23:41:09.9433333+00:00
Granite 0 Reputation points
commented 2026-09-18T18:40:20.19+00:00
Granite 0 Reputation points
1 answer

cannot access microsoft word, excel, etc

My computer cannot access Microsoft and Norton informs me this is a Microsoft problem. Please help!

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-09-18T16:56:45.8766667+00:00
Judith Saunders 0 Reputation points
answered 2026-09-18T18:05:46.2033333+00:00
Lester Bernard Reyes 84,820 Reputation points Independent Advisor
1 answer

I have an account but it refuses to offer a product key input to renew or activate 365. I bought from Walmart

This request is blocked. Please try again in 5 minutes. If the error continues, contact Microsoft Support and provide the error code: Ref A: DB37E94FA35348EA81A021BF5570E218 Ref B: SN1EDGE2217 Ref C: 2026-09-18T13:45:36Z The instructions said to go…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-09-18T14:12:11.8533333+00:00
K M 0 Reputation points
answered 2026-09-18T14:26:04.21+00:00
Stefan Blom 352.1K Reputation points MVP Volunteer Moderator
2 answers

How to end the microsoft endless loop

I only have a Microsoft account in order to use my local office installation. For that I always have the authenticator app so I do not recall how I arranged a e-mail adress login. Due to my current work account, my home computer got mixed up, and hte…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-09-17T07:46:15.8166667+00:00
Evers, Jeroen 0 Reputation points
answered 2026-09-18T08:29:34.9333333+00:00
Evers, Jeroen 0 Reputation points
2 answers

how to fix microsoft word and finally install the microsoft 365 on my windows pc

i have downloaded microsoft 365 but when installing waiting for the process to end, it wont stop taking longer to end and the microsoft word has this notification popping up with options like close, help and repair disturbing all information i have typed…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-09-18T07:37:45.3366667+00:00
Chantelle Moyo 0 Reputation points
answered 2026-09-18T07:51:44.6333333+00:00
Stefan Blom 352.1K Reputation points MVP Volunteer Moderator
2 answers

Office 2024 download

from which Microsoft site where can i download office 2024 please ?

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-09-18T06:52:51.6433333+00:00
Colin Drew 0 Reputation points
answered 2026-09-18T07:17:41.67+00:00
Stefan Blom 352.1K Reputation points MVP Volunteer Moderator
1 answer

Downloading Office 2016 with existing license

I have a perpetual license for Office 2016 that previously I was able to download from my account whenever I got a new laptop. It has gotten increasingly difficult to find over the years, but this time I cannot find the option at all. FAQ pages say to go…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-09-17T23:22:20.8666667+00:00
AV 0 Reputation points
commented 2026-09-17T23:56:50.8466667+00:00
AV 0 Reputation points
2 answers

Received: "Product Notice - Most of the features of Word have been disabled because it hasn't been activated." Ticket [Moderator Note: Personal Info Removed]

Word suddenly stopped functioning correctly. Cannot open new word documents in appropriate format. Document cannot be saved; my information vanished after I close new document.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-09-16T20:29:41.6266667+00:00
Gary Gentile 0 Reputation points
commented 2026-09-17T23:43:28.3733333+00:00
Xavier-D 13,105 Reputation points Microsoft External Staff Moderator
2 answers

Installation de Microsoft Office Famille 2024 impossible (sur PC)

Bonjour, Je viens d'acheter une licence Office Famille 2024 le 03/09/2026 mais je ne parviens pas à l'installer sur mon PC car je pense que la version Office Professional qui y était installée jusqu'à aujourd'hui (à laquelle je n'ai désormais plus accès)…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-09-17T19:31:28.6833333+00:00
Dominique 0 Reputation points
commented 2026-09-17T22:31:16.5133333+00:00
Ivan B 123.8K Reputation points Independent Advisor