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despite having subscription for 365 its showing as unlicenced and read only

just bought refurbished laptop with windows 11 i have subscription for 365 family which renewed in july, installed365and its showing as installed but not activated ,showing as unlicenced just saying please contact microsoft supprt. i cant access or…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-11-06T14:41:06.6133333+00:00
duncan campbell 0 Reputation points
answered 2026-11-06T15:20:46.49+00:00
DaveM121 946.1K Reputation points Independent Advisor
2 answers

How to switch license in my Microsoft office having that my laptop is refurbished

I got my laptop from revive Saudi Arabia and I have been having issues with Excel. The account is not registered and when I try to register with my new Microsoft account the results are account not found and I need to switch license. It confirms that my…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-11-06T12:54:17.45+00:00
Jennifer kanini 0 Reputation points
answered 2026-11-06T13:23:26.3533333+00:00
Stefan Blom 357.2K Reputation points MVP Volunteer Moderator
2 answers

365 ADD ON

how do I add an existing computer to my existing office 365 family account.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-11-04T23:10:27.1866667+00:00
laura pesce 0 Reputation points
commented 2026-11-06T13:11:33.3333333+00:00
EmilyS726 278.3K Reputation points Independent Advisor
2 answers

add a new family member to microsoft 365

I have a case [moderator's note: PII removed]. Worked through Friday 30th with an extremely helpful and patient agent and got to here trying to add my husband to this family microsoft 365 account. Determined all the problems including him forgetting and…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-11-02T17:43:42.1933333+00:00
Shelley Burnett 0 Reputation points
commented 2026-11-06T09:20:56.8366667+00:00
BryceSor 5,515 Reputation points Volunteer Moderator
2 answers

Subscription feature not recognizing my purchase

I'm in the subscription interface for Microsoft 365 and where it says to redeem a product key, I'm following the prompts to input my alphanumeric product key. Once I complete the 'prove you are human' quiz it stops advancing ... nothing happens and I'm…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-11-06T02:24:29.6666667+00:00
Kris Lathan 0 Reputation points
answered 2026-11-06T03:53:59.2866667+00:00
GsN5034 - IA 79,820 Reputation points Independent Advisor
2 answers

trouble installing microsoft 365 personal

I have attempted to install the program, but it pops up as not paid. I have already paid it. I am confused. I am not computer savvy and need someone to help me instal it. Also, I can't seem to install it on other devices. I need someone to walk me…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-11-05T20:07:02.9766667+00:00
Reyna Lippincott 0 Reputation points
answered 2026-11-05T20:30:27.24+00:00
Stefan Blom 357.2K Reputation points MVP Volunteer Moderator
1 answer

reativar assinatura family

renovei a assinatura microsoft family, mas consta como não renovada, preciso reativar mais não estou conseguindo, como faço?

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-11-05T19:07:38.4333333+00:00
Janaina Nogueira 0 Reputation points
answered 2026-11-05T19:47:18.6566667+00:00
Jonathan Deives 83,405 Reputation points Independent Advisor
3 answers

Word registered to wrong user

My daughter accidentally registered a newly purchased retail copy of Office under her own Microsoft account instead of my wife's account. Please cancel the entitlement on my daughter's account and issue or assign it to my wife's account which is…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-11-05T18:22:40.22+00:00
Catherine Peters 0 Reputation points
edited the question 2026-11-05T19:29:54.6833333+00:00
BryceSor 5,515 Reputation points Volunteer Moderator
2 answers

Using Microsoft 365

I purchased Microsoft 365 several years ago, through Best Buy. I haven't used the laptop that it was installed on for over a year, using my company equipment. When I attempted to launch my word app I am being asked for a product key, that I don't have…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-11-04T21:30:01.9766667+00:00
Sherry Leach 0 Reputation points
edited the question 2026-11-05T13:44:19.61+00:00
Stefan Blom 357.2K Reputation points MVP Volunteer Moderator
1 answer One of the answers was accepted by the question author.

MICROSOFT FAMILY - ERROR TraceId: B17yYM3YXEKieAq8.20.106

Hi, I cannot download Microsoft Family from my husband. I get this error: TraceId: B17yYM3YXEKieAq8.20.106 Janine

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-11-05T11:49:07.95+00:00
Janine Greyvenstein 20 Reputation points
accepted 2026-11-05T12:13:00.5933333+00:00
Janine Greyvenstein 20 Reputation points
1 answer

We have purchased HP Laptop from USA and received Microsoft 365 personal subscription free from costco.com. Now we are using the same Laptop in India and have tried a lot but unable to use Microsoft 365 app from the 20-digit passkey. Kindly do the needful

(PII Removed). We have purchased HP Laptop from USA and received Microsoft 365 personal subscription free from costco.com. Now we are using the same Laptop in India and have tried a lot but unable to use Microsoft 365 apps from the 20-digit passkey.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-11-05T09:28:06.8433333+00:00
Aditi Bansal 0 Reputation points
answered 2026-11-05T10:04:38.2666667+00:00
DaveM121 946.1K Reputation points Independent Advisor
2 answers

We purchased office home and student and now it has expired

I spent nearly 3 hours trying to figure out how to get use of my computer specifically office; word; excel and even with help from AI I couldn’t get it to work. It is saying that it expires yesterday. We have used this software since 2020 and there have…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-10-29T11:56:31.29+00:00
Alan Simpson 0 Reputation points
commented 2026-11-05T07:47:28.9266667+00:00
Thomas4-N 23,140 Reputation points Microsoft External Staff Moderator
2 answers

I need to switch my new Laptop from an MS 365 Demo to my purchased MS 365 Personal license

I purchased an HP laptop from Best Buy which has a one-month demo of MS 365 Family installed. At the same time, I also purchased a license for 365 Personal. I have entered the product code for 365 Personal, but Microsoft will not activate it until the…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-11-04T17:45:00.78+00:00
George and Glenda Corwin 0 Reputation points
answered 2026-11-05T07:12:52.2666667+00:00
Xavier-D 14,270 Reputation points Microsoft External Staff Moderator
2 answers

pass key won't save

I cannot get my pass key to save where I can then use it to verify my identy.or at least I cannot find it

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-11-04T22:59:41.25+00:00
Lila Taft 0 Reputation points
answered 2026-11-04T23:59:28.4933333+00:00
Jeronimo Fuerte 48,530 Reputation points Independent Advisor
2 answers

Transfer files to new computer

I recently purchased a new computer. I would like to transfer my Excel and Word files to the new computer.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-11-04T18:44:21.0866667+00:00
Sally Molnar 0 Reputation points
edited an answer 2026-11-04T19:13:47.7066667+00:00
Bulldog 5,510 Reputation points
0 answers

Office 2024 install message service unavailable

I have a product key for Office 2024, when i try to install it, I get a message that states service unavailable.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-11-04T16:36:33.3233333+00:00
Steve M 0 Reputation points
commented 2026-11-04T17:35:18.7366667+00:00
EmilyS726 278.3K Reputation points Independent Advisor
2 answers

how to transfer microsoft office to a new laptop

I have a new laptop i want to transfer my microsoft office license from my old laptop which i no longer use

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-11-04T12:47:14.47+00:00
michael woodacre 0 Reputation points
answered 2026-11-04T13:53:04.3166667+00:00
Stefan Blom 357.2K Reputation points MVP Volunteer Moderator
2 answers

recover bitlocker key for corrupted laptop

recover bitlocker key for corrupted laptop for a 365 account

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-11-02T19:35:00.4733333+00:00
Paul Napolitano 0 Reputation points
commented 2026-11-04T10:03:01.6033333+00:00
Ian-T 15,695 Reputation points Microsoft External Staff Moderator
2 answers

How to delete in order Microsoft Office LTSC Professional Plus 2021

I have recently subscribed the Office 365 but unable to install this because of the message saying 'need to uninstall Microsoft Office LTSC Professional Plus 2021'.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-11-04T08:55:15.1633333+00:00
HJ Jeon 0 Reputation points
edited an answer 2026-11-04T09:10:18.1066667+00:00
Stefan Blom 357.2K Reputation points MVP Volunteer Moderator
2 answers

error code 0xc000012f

I have a windows 11 PC. I initially got this error code when I tried to open an excel file and discovered that no microsoft 365 files would open. Uninstalled Microsoft 365 and now cannot reinstall. Any attempt to download the setup exe file fails and…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-11-03T13:17:29.7833333+00:00
JM 0 Reputation points
commented 2026-11-04T02:54:28.2133333+00:00
Ramesh Srinivasan 89,855 Reputation points Independent Advisor