We have purchased HP Laptop from USA and received Microsoft 365 personal subscription free from costco.com. Now we are using the same Laptop in India and have tried a lot but unable to use Microsoft 365 app from the 20-digit passkey. Kindly do the needful

Aditi Bansal 0 Reputation points
2026-11-05T09:28:06.8433333+00:00

(PII Removed).

We have purchased HP Laptop from USA and received Microsoft 365 personal subscription free from costco.com. Now we are using the same Laptop in India and have tried a lot but unable to use Microsoft 365 apps from the 20-digit passkey.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
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  1. DaveM121 946.1K Reputation points Independent Advisor
    2026-11-05T10:04:38.2666667+00:00

    An Office licence is region specific, it must be activated and used in the region it is purchased in, this forum is just a user to user forum, no-one here has any account access, you will need to contact Microsoft Support directly to ask them if it is possible to resolve this region problem on the Office licence, try using this method to contact their support.

    Go to this link: https://support.microsoft.com/contactus

    Select Microsoft 365

    Click 'Get Home Support'.

    In the box provided, type billing.

    Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

    Navigate to Microsoft 365 and Office - Manage my Subscription.

    Select the 'Chat with support agent in web browser' option

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