2,365 questions
0 answers
I have "Next Business Day replacement" Microsoft Complete for Business Plus - 4 year plan. My support case 7108265756, repair order 2047954036 not resolve almost with 3 weeks. Please help me to escalate this to a Tier 2 support manager immediately!
At 12/16/2022 I bough Surface Pro 9 for Business Essential Bundle with pre-instaled Windows 11 Pro and "Microsoft Complete for Business Plus - 4 year" protection plan with the conditions: Accidental Damage from Handling, Next Business Day…
Surface | Surface Pro | Performance and maintenance
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 38%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVK%3C/text%3E%3C/svg%3E)
2 answers
Keyboard Return
Hi Microsoft Team. I just purchased a keyboard from the online Microsoft Store, the keyboard I received is the wrong item (wrong size). When I check my Order history there is no ‘Request a return’ option for this order. I am within the allowed return…
Surface | Accessories | Surface Type Cover
500 questions
asked
2026-09-20T00:24:22.22+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 40%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Mike Song
0
Reputation points
edited an answer
2026-09-20T14:09:51.3066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
32,366
Reputation points MVP
Volunteer Moderator
2 answers
Microsoft Shortcut Fail
Microsoft Shortcut Fail I accessed Microsoft Word, but then my Surface 3 Model 1645 said that it couldn't find it on my Drive. Not knowing, it asked me to delete the shortcut, and I pressed yes. But now I can't access. What must I do?
Surface | Surface Laptop | Install and update
897 questions
asked
2026-09-19T13:47:38.7566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 20%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMC%3C/text%3E%3C/svg%3E)
Milano Cantante
0
Reputation points
answered
2026-09-20T11:33:54.48+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
Thomas4-N
21,930
Reputation points Microsoft External Staff
Moderator
2 answers
Bitlocker on surface pro 3
Every time I turn on my computer the Bitlocker Screen turns back on and i need to enter to code to access my surface pro 3
Surface | Surface Pro | Safety and security
748 questions
asked
2026-09-19T12:12:04.12+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 79%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEC%3C/text%3E%3C/svg%3E)
Erica Cutrone
0
Reputation points
answered
2026-09-20T11:29:33.52+00:00
Thomas4-N
21,930
Reputation points Microsoft External Staff
Moderator
1 answer
Fixing printerdriver brother for ARM processor
Is someone working on this issue? Mijn mooie nieuwe surface laptop kan niet werken meet heel veel printers en scanners. wordt hieraan door inemand gewerkt?
Surface | Surface Laptop | Install and update
897 questions
asked
2026-09-19T10:11:05.2966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 54%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAV%3C/text%3E%3C/svg%3E)
Adri van Mourik
5
Reputation points
commented
2026-09-20T08:36:39.9366667+00:00
Adri van Mourik
5
Reputation points
2 answers
trying to play a game
I installed Sea of Thieves on my Windows Surface Pro, and after installing and running the game, it tries to load but keeps crashing and says that the video driver has failed. When I go to the troubleshooting page, I get nowhere because it won't load the…
Surface | Surface Pro | Install and update
3,408 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 64%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKK%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 72%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHV%3C/text%3E%3C/svg%3E)
1 answer
speak to support agent
i clicked "chat with support agent in your web browser" and it provide the below that Microsoft support agent would call me, not do a chat. A service request is being opened A support agent will call the phone number provided. Callback times…
Surface | Surface Pro | Performance and maintenance
2,365 questions
asked
2026-09-19T19:33:18.84+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 88%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENW%3C/text%3E%3C/svg%3E)
Nat Wienecke
0
Reputation points
edited the question
2026-09-20T00:59:02.0033333+00:00
Nat Wienecke
0
Reputation points
1 answer
How to fix booting freeze on Surface Pro 9
Please help! As of one week ago, my surface pro nine was completely fine and working just like always as it has for two years. Like always there’s usually a routine update so I let my computer restart and let it update. During the update my screen froze…
Surface | Surface Pro | Performance and maintenance
2,365 questions
asked
2026-08-16T21:45:01.0333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 96%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBW%3C/text%3E%3C/svg%3E)
Ben Weyer
0
Reputation points
commented
2026-09-20T00:06:40.8666667+00:00
S.Sengupta
32,366
Reputation points MVP
Volunteer Moderator
3 answers
Keyboard not charging pen
I have a Microsoft Surface Pro 11th edition. It has a detachable keyboard. The Slim Line pen stopped working because it is no longer being charged or recognized in the charging cradle in the keyboard. Originally, I thought the issues was the pen but I…
Surface | Accessories | Surface mice and keyboards
713 questions
asked
2026-09-19T19:40:23.56+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 80%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMH%3C/text%3E%3C/svg%3E)
Michael Hoffman
0
Reputation points
answered
2026-09-19T22:51:17.1333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 84%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Alexandr S
106.3K
Reputation points
Independent Advisor
3 answers
how do i speak to a person in support?
I made a mistake and need help. I have two Surface Pro's. My surface pro that I bought from Microsoft a few months ago, serial number BK36GJQ25283Q6, bricked and I sent it in for service. When it bricked I bought a brand new surface pro at Best Buy,…
Surface | Other
1,469 questions
asked
2026-09-19T19:26:59.2066667+00:00
Nat Wienecke
0
Reputation points
answered
2026-09-19T19:31:45.0066667+00:00
Nat Wienecke
0
Reputation points
0 answers
Unable to login into surface rt even after resetting microsoft account password.
I forgot the last password I used on my surface rt so I reset my Microsoft account password but it still does not let me login.
Surface | Other
1,469 questions
asked
2026-09-19T15:09:10.3566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 57.00000000000001%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKH%3C/text%3E%3C/svg%3E)
Kevin Hutto
0
Reputation points
1 answer
fraud on surface pro represind Apple Store
Try to open up the App Store and then that once I got into the App Store, it put a large screen on the credit card information and to be entered my name address. All the things are code for the credit card and then a note at the bottom saying there may…
Surface | Surface Pro | Safety and security
748 questions
asked
2026-09-17T18:24:26.94+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 71%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESK%3C/text%3E%3C/svg%3E)
stephen karas
0
Reputation points
commented
2026-09-19T08:33:28.4766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
16,020
Reputation points Microsoft External Staff
Moderator
1 answer
Surface Laptop 4 turns on for 1–2 seconds, screen flashes, no fan, then immediately shuts off
My Microsoft Surface Laptop 4 suddenly stopped working after I left it charging overnight. When I press the power button, the screen turns on for around 1–2 seconds and then immediately turns off. There is no fan movement at all. I also hear a small…
Surface | Surface Laptop | Power and battery
1,015 questions
asked
2026-09-18T14:14:41.03+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 71%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EYR%3C/text%3E%3C/svg%3E)
Younus Rizwan
0
Reputation points
answered
2026-09-19T00:13:18.9433333+00:00
Clary-N
16,020
Reputation points Microsoft External Staff
Moderator
1 answer
Surface Pro X Phantom Touches
I have a Surface Pro X (arm-based) and I have been experiencing phantom touches on the top right corner of my screen. If I flip to vertical, the phantom touch follows to right corner of whatever orientation I have it in. During this issue, whatever mouse…
Surface | Surface Pro | Display and screen
3,609 questions
asked
2026-09-17T05:46:15.2666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 67%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJF%3C/text%3E%3C/svg%3E)
Jacie Fisk
0
Reputation points
commented
2026-09-18T12:50:40.5233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
Vikki-T
10,375
Reputation points Microsoft External Staff
Moderator
3 answers
Surface Pro 6 is showing “Couldn't find a bootable operating system
Dear Microsoft Support Team, I am facing a boot issue with a Microsoft Surface Pro 6. The device is showing the following error: “Couldn't find a bootable operating system.” I have performed some non-destructive checks: Windows Boot Manager and…
Surface | Surface Pro | Install and update
3,408 questions
asked
2026-09-10T18:32:25.27+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 22%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESP%3C/text%3E%3C/svg%3E)
Shivam Prajapati
0
Reputation points
edited an answer
2026-09-18T10:22:27.1166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 46%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAT%3C/text%3E%3C/svg%3E)
Alexandra T
0
Reputation points Microsoft External Staff
Moderator
2 answers
iPad to Surface Pro docking station
Is it possible to connect an iPad to a monitor using a Surface Pro docking station?
Surface | Surface Pro | Display and screen
3,609 questions
asked
2026-09-18T01:44:51.29+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 43%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Matthew Schoffman
0
Reputation points
answered
2026-09-18T06:15:05.6133333+00:00
Clary-N
16,020
Reputation points Microsoft External Staff
Moderator
2 answers
One of the answers was accepted by the question author.
Surface repair status
I sent my brand new Surface Pro back for repair. Tracking info from UPS says it arrived 6 days ago, but it still hasn't been scanned by Microsoft to indicate it was received. Is this normal? It's impossible to get anyone on the phone or a chat to…
Surface | Other
1,469 questions
asked
2026-08-16T13:57:06.5+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 12%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIZ%3C/text%3E%3C/svg%3E)
Iva Zovkic
25
Reputation points
commented
2026-09-18T01:57:44.8866667+00:00
Clary-N
16,020
Reputation points Microsoft External Staff
Moderator
2 answers
New MS surface pro 12th edition BT capable keyboard will not work in non-BT mode. Please help.
I have tried all of the MS recommended steps to get my detachable keyboard for surface pro 12th edition (13in) to work in non-BT mode. Please advise.
Surface | Accessories | Surface Type Cover
500 questions
asked
2026-09-17T17:39:08.7166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 13%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EE%3C/text%3E%3C/svg%3E)
Eric
0
Reputation points
answered
2026-09-18T00:38:38.5633333+00:00
S.Sengupta
32,366
Reputation points MVP
Volunteer Moderator
2 answers
Surface Pro 12inch slim pen 2 leaving dots on screen after i lift my pen
So, i'm a digital artist and I've been using a slim pen 2 for almost half a decade at this point. It's literally never given me a single problem before. Last november, I upgraded from my surface laptop studio to a surface pro because it's more portable…
Surface | Surface Pro | Performance and maintenance
2,365 questions
asked
2026-02-12T17:22:17.5+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 11%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
Arin Martin
20
Reputation points
commented
2026-09-18T00:29:46.1666667+00:00
S.Sengupta
32,366
Reputation points MVP
Volunteer Moderator
1 answer
Unable to get support for my brand new surface laptop keyboard!
I bought a brandnew surface for my job last year and used it for about 3 months before the company started provisioning company laptops for us. I began using the device again recently and the keyboard hardware failed. The device had been used less than…
Surface | Surface Laptop | Performance and maintenance
1,331 questions
asked
2026-09-17T21:12:06.34+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 22%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
Julia
0
Reputation points
answered
2026-09-18T00:20:48.0333333+00:00
S.Sengupta
32,366
Reputation points MVP
Volunteer Moderator