748 questions
748 questions with Surface | Surface Pro | Safety and security tags
2 answers
Bitlocker on surface pro 3
Every time I turn on my computer the Bitlocker Screen turns back on and i need to enter to code to access my surface pro 3
Surface | Surface Pro | Safety and security
asked
2026-09-19T12:12:04.12+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 79%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEC%3C/text%3E%3C/svg%3E)
Erica Cutrone
0
Reputation points
answered
2026-09-20T11:29:33.52+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
Thomas4-N
21,930
Reputation points Microsoft External Staff
Moderator
1 answer
fraud on surface pro represind Apple Store
Try to open up the App Store and then that once I got into the App Store, it put a large screen on the credit card information and to be entered my name address. All the things are code for the credit card and then a note at the bottom saying there may…
Surface | Surface Pro | Safety and security
748 questions
asked
2026-09-17T18:24:26.94+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 71%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESK%3C/text%3E%3C/svg%3E)
stephen karas
0
Reputation points
commented
2026-09-19T08:33:28.4766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
16,020
Reputation points Microsoft External Staff
Moderator
2 answers
Endless sign-in loop on MICROSOFT Device
We are stuck in an endless sign-in loop on a microsoft device. Also did the repair (troubleshoot), seemed to have done the process but still unable to log in - comes back to the sign in page. Microsoft account log-in successfully on another device, but…
Surface | Surface Pro | Safety and security
748 questions
asked
2026-09-14T10:04:07.0466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 55.00000000000001%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3END%3C/text%3E%3C/svg%3E)
Nathan Denby
0
Reputation points
edited an answer
2026-09-15T00:42:03.0666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
32,366
Reputation points MVP
Volunteer Moderator
1 answer
cancel my complete subscription
Hi there I bought a surface pro tablet with the complete subscription . But after finding out it doesn't include the other items in the bundle (keyboard, mouse), I want to cancel. But when I call your Canadian number it tells me to go to…
Surface | Surface Pro | Safety and security
748 questions
asked
2026-09-11T20:12:52.53+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 30%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMM%3C/text%3E%3C/svg%3E)
Mehran Malek
0
Reputation points
commented
2026-09-12T02:39:32.03+00:00
Mehran Malek
0
Reputation points
1 answer
cannot log into my microsoft account from my surface pro
cannot log into my Microsoft account from my surface pro
Surface | Surface Pro | Safety and security
748 questions
asked
2026-09-08T21:54:47.92+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 57.00000000000001%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGD%3C/text%3E%3C/svg%3E)
Geoerge DeRose
0
Reputation points
answered
2026-09-09T00:45:07.7266667+00:00
S.Sengupta
32,366
Reputation points MVP
Volunteer Moderator
1 answer
What is the surface pro return policy
I purchased a new Surface Pro with the snapdragon processor. This new unit will not work with our Cisco Anyconnect VPN solutions. What is the return policy for this Surface Pro?
Surface | Surface Pro | Safety and security
748 questions
asked
2026-09-03T18:31:28.5066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 86%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENC%3C/text%3E%3C/svg%3E)
Nicholas Choate
0
Reputation points
answered
2026-09-03T18:43:47.9866667+00:00
Bence Weiszmann
1,730
Reputation points
2 answers
Virus on Surface Pro
My surface pro 7 says it's infected with a trojan virus and shows Microsoft. I can't get rid of it. Closed screen and it's still there
Surface | Surface Pro | Safety and security
748 questions
asked
2026-08-17T20:24:30.15+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 37%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGH%3C/text%3E%3C/svg%3E)
Gail Harrell
0
Reputation points
answered
2026-08-18T00:10:01.3866667+00:00
S.Sengupta
32,366
Reputation points MVP
Volunteer Moderator
2 answers
Enter the system password
Surface UEFI stetting have been protected by a system password. I had bought this surface pro off an auction site and need system password to continue. How do I get this password? *surface pro
Surface | Surface Pro | Safety and security
748 questions
asked
2026-08-04T22:53:22.14+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(115.19999999999999, 5%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Christopher Nicholson
0
Reputation points
commented
2026-08-05T00:50:42.5566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 87%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJR%3C/text%3E%3C/svg%3E)
John Rountree
0
Reputation points
3 answers
Forgot login pin
I forgot my login pin for surface, what can i do? usually i will use passkey
Surface | Surface Pro | Safety and security
748 questions
asked
2026-07-30T08:23:07.0633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 74%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWW%3C/text%3E%3C/svg%3E)
WININE WONG
0
Reputation points
answered
2026-07-30T12:29:41.2866667+00:00
S.Sengupta
32,366
Reputation points MVP
Volunteer Moderator
1 answer
Is Surface Pro subject to the EAR?
For Surface Pro tablets we buy in China, can we assume they are not subject to the EAR?
Surface | Surface Pro | Safety and security
748 questions
asked
2026-07-20T20:28:17.7866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 17%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EZI%3C/text%3E%3C/svg%3E)
Zhang, Iris
0
Reputation points
answered
2026-07-20T23:52:11.5433333+00:00
S.Sengupta
32,366
Reputation points MVP
Volunteer Moderator
1 answer
One of the answers was accepted by the question author.
Surface Pro 3 missing PK-signed key Exchange Key
I have a Surface Pro 3 that is booting under TPM 2.0 and Secure Boot. I saw this alert in Event Viewer event id 1803: A PK-signed Key Exchange Key (KEK) cannot be found for this device. Check with the device manufacturer for proper key provisioning. This…
Surface | Surface Pro | Safety and security
748 questions
asked
2026-07-11T21:26:09.6233333+00:00
Gordon Currie
21
Reputation points
commented
2026-07-18T06:04:42.6066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 94%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGF%3C/text%3E%3C/svg%3E)
Grzegorz Fiszer
0
Reputation points
1 answer
One of the answers was accepted by the question author.
2023 Secure Boot certificates update for Surface Pro X LTE SQ2
My Surface Pro X LTE with SQ2 processor has not updated to the 2023 secure boot certificate and is showing errors in the Windows Security app. My device is up to date with the latest updates. I have tried to install the 2023 security certificate manually…
Surface | Surface Pro | Safety and security
748 questions
asked
2026-07-10T14:31:45.2166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(115.19999999999999, 69%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJB%3C/text%3E%3C/svg%3E)
Jeremy Bentley
20
Reputation points
edited a comment
2026-07-16T14:49:42.2433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 15%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAL%3C/text%3E%3C/svg%3E)
Alex-L
12,570
Reputation points Microsoft External Staff
Moderator
1 answer
forgot admin. password
i forget ufei password on my surface pro-7 so on start upi cant recover windows
Surface | Surface Pro | Safety and security
748 questions
asked
2026-07-09T05:21:50.9733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 67%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBM%3C/text%3E%3C/svg%3E)
B-Man Borkert
0
Reputation points
commented
2026-07-10T10:38:34.36+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
28,390
Reputation points Microsoft External Staff
Moderator
2 answers
I am locked out of my Surface Pro.
I have tried using my face recognition and it isn't working. My pin isn't working either. It continues to give me the same challenge phrase, when used it ask for pin again and then states that I've tried too many times.
Surface | Surface Pro | Safety and security
748 questions
asked
2026-07-07T02:07:35.2133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 61%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBP%3C/text%3E%3C/svg%3E)
Beverly Pleasant
0
Reputation points
commented
2026-07-08T11:45:24.5133333+00:00
Lychee-Ng
28,390
Reputation points Microsoft External Staff
Moderator
1 answer
Need to reset my SURFACE PRO 3 BIOS PIN.
How to reset BIOS PIN on my SURFACE PRO3(forgot mu password).
Surface | Surface Pro | Safety and security
748 questions
asked
2026-07-07T22:52:56.3566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 34%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESJ%3C/text%3E%3C/svg%3E)
Shum Joe W. (shumjw)
0
Reputation points
answered
2026-07-08T00:16:13.4266667+00:00
S.Sengupta
32,366
Reputation points MVP
Volunteer Moderator
1 answer
Surface Pro 4 UEFI password locked after second‑hand purchase
I recently purchased a Surface Pro 4 running Windows 10 from a previous owner. The device has a UEFI (firmware) password set, which prevents me from accessing BIOS settings or changing boot options. Unfortunately, I do not know the password, and the…
Surface | Surface Pro | Safety and security
748 questions
asked
2026-06-27T11:25:11+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 82%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESA%3C/text%3E%3C/svg%3E)
Solomon Amoah Abanga
0
Reputation points
answered
2026-06-27T18:51:59.7633333+00:00
Barb Bowman
80,810
Reputation points MVP
Volunteer Moderator
1 answer
BitLocker Recovery Key
Dear Microsoft Support, I am requesting assistance regarding a BitLocker-protected Surface device that is currently locked and requires a BitLocker Recovery Key to boot. Unfortunately, I do not have access to the recovery key. I have already checked the…
Surface | Surface Pro | Safety and security
748 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 26%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 64%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGF%3C/text%3E%3C/svg%3E)
2 answers
Locking stolen Surface Pro
Hello, my Surface Pro was stolen. I used the locate my device feature, but it has not updated location since it was stolen. The theft has already been reported to the police. However, when I try to use the lock feature from the MS page, I get a message…
Surface | Surface Pro | Safety and security
748 questions
asked
2026-06-14T21:54:13.5366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 41%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDS%3C/text%3E%3C/svg%3E)
Don S
0
Reputation points
answered
2026-06-15T01:59:11.2033333+00:00
S.Sengupta
32,366
Reputation points MVP
Volunteer Moderator
2 answers
how to fix bitlocker on surface pro
my surface pro is requesting bitlocker and i dont have the recovery key
Surface | Surface Pro | Safety and security
748 questions
asked
2026-06-12T02:31:00.58+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 20%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAY%3C/text%3E%3C/svg%3E)
Artez Young
0
Reputation points
answered
2026-06-13T04:42:27.7833333+00:00
S.Sengupta
32,366
Reputation points MVP
Volunteer Moderator
3 answers
Dangerous bulging battery.
I have a Microsoft Surface Pro with a bulging battery. This may be dangerous and potentially toxic. How will Microsoft aid in disposing of it.
Surface | Surface Pro | Safety and security
748 questions
asked
2026-06-06T15:56:38.65+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 18%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERS%3C/text%3E%3C/svg%3E)
Richmond Shreve
0
Reputation points
edited an answer
2026-06-12T06:23:39.27+00:00
Lychee-Ng
28,390
Reputation points Microsoft External Staff
Moderator