Keyboard Return

Question

Keyboard Return

Mike Song 0

Hi Microsoft Team.

I just purchased a keyboard from the online Microsoft Store, the keyboard I received is the wrong item (wrong size). When I check my Order history there is no ‘Request a return’ option for this order. I am within the allowed return period and would like to return this wrong keyboard and receive a refund to my original payment method. Please help me create a return and provide a return label if possible.

Thanks,

Mike

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2 answers

Your answer

Answer 1

S.Sengupta 32,366 MVP Volunteer Moderator

You can return almost any physical product purchased online from the Microsoft Store for a full refund within 60 days of receiving it

https://www.microsoft.com/en-us/store/b/returns

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Answer 2

For a Microsoft Store hardware purchase, the return or refund status normally appears in the Microsoft account Order history page. If the order does not show a Request a return option even though the item is within the return window, use the available support path to have the return reviewed and a label issued.

Steps:

Open Microsoft account Order history and locate the keyboard order: Open Order history
Check whether the order shows any return or refund status.
If no return option is available, contact Microsoft Store support for purchasing issues: contact Sales support
If the purchase was made as a guest instead of a signed-in account purchase, start the return through Guest Order Lookup: Guest Order Lookup Then find the order, select Start a return, and follow the on-screen steps to get a prepaid shipping label.
After Microsoft receives the returned item, refunds are processed back to the original payment method. For work account purchases, this is usually processed within 3–5 business days after the return is received and inspected.

If a prepaid shipping label cannot be generated, the documented next step is to contact support.