3,408 questions with Surface | Surface Pro | Install and update tags

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2 answers

trying to play a game

I installed Sea of Thieves on my Windows Surface Pro, and after installing and running the game, it tries to load but keeps crashing and says that the video driver has failed. When I go to the troubleshooting page, I get nowhere because it won't load the…

Surface | Surface Pro | Install and update
asked 2026-09-20T00:50:21.8066667+00:00
kan k 0 Reputation points
answered 2026-09-20T07:24:27.1966667+00:00
Hendrix-V 19,035 Reputation points Microsoft External Staff Moderator
3 answers

Surface Pro 6 is showing “Couldn't find a bootable operating system

Dear Microsoft Support Team, I am facing a boot issue with a Microsoft Surface Pro 6. The device is showing the following error: “Couldn't find a bootable operating system.” I have performed some non-destructive checks: Windows Boot Manager and…

Surface | Surface Pro | Install and update
asked 2026-09-10T18:32:25.27+00:00
Shivam Prajapati 0 Reputation points
edited an answer 2026-09-18T10:22:27.1166667+00:00
Alexandra T 0 Reputation points Microsoft External Staff Moderator
2 answers One of the answers was accepted by the question author.

Can't find Adobe Acrobat DC after downloading from Surface Pro App Store

I can't get my Surface Pro with a 64-bit ARM-based operating system to download and open Adobe Acrobat DC - free version. When using the app store, it will download and install but doesn't appear on the app list. When using Adobe's website, the installer…

Surface | Surface Pro | Install and update
asked 2026-02-23T16:35:04.98+00:00
Kimberley Womack 20 Reputation points
commented 2026-09-14T15:09:12.96+00:00
Christian Córdova 0 Reputation points
3 answers

Why is the screen glitched in Minecraft?

In Minecraft Java on my Surface Pro 11 with X Elite: The screen is black on the main menu panorama, except for the buttons and text All the menus have a weird, fuzzy version of the panorama In a world, the screen is completely black except for all…

Surface | Surface Pro | Install and update
asked 2025-09-03T16:40:10.86+00:00
XBHS 5 Reputation points
commented 2026-09-05T16:19:52.4933333+00:00
Alexander Campbell 0 Reputation points
1 answer

MS Account has incorrect BitLocker Recovery Key for my computer

My SurfacePro3 is at the BitLocker recovery screen. NOTE: I have only one computer, this Surface, since 2014. Fixes tried: signed into my Microsoft account, but the recovery key stored does not match / is not accepted for the Recovery Key ID shown…

Surface | Surface Pro | Install and update
asked 2026-09-01T21:00:38.3866667+00:00
Donna Howes 0 Reputation points
commented 2026-09-05T00:06:43.67+00:00
Ian-T 11,970 Reputation points Microsoft External Staff Moderator
1 answer

Purchased a Surface Pro 9 with no OS. Serial number not correct/recognised for Surface recovery.

Purchased a Surface Pro 9 with no OS. Serial number not correct/recognised for Surface recovery. I've tried loading a Arm64 Windows 11 usb but it's not recognised. When I try and download the Surface Recovery Image, I input my machines serial number it…

Surface | Surface Pro | Install and update
asked 2026-08-31T17:18:38.2766667+00:00
Roy Cullen 0 Reputation points
commented 2026-09-05T00:00:49.9766667+00:00
Clary-N 16,020 Reputation points Microsoft External Staff Moderator
1 answer

Surface Pro Stuck on "Please wait while we set up your device"

I bought a brand new surface pro from Best Buy and I am trying to set it up. It is asking for my microsoft work or school account. I log into it with my email and passkey. The screen then goes to Please wait while we setup your device. I tried…

Surface | Surface Pro | Install and update
asked 2026-09-02T22:25:59+00:00
Brian O 0 Reputation points
answered 2026-09-03T00:03:07.1033333+00:00
S.Sengupta 32,366 Reputation points MVP Volunteer Moderator
3 answers

Unable to connect my wireless mouse

Un able to connect my wireless mouse to MS Surface Pro 7+ Mouse is Logi Silent Touch with a new battery - please advise.

Surface | Surface Pro | Install and update
asked 2026-09-01T16:45:34.79+00:00
Jim Lewison 0 Reputation points
answered 2026-09-02T01:34:34.28+00:00
S.Sengupta 32,366 Reputation points MVP Volunteer Moderator
1 answer

How to reinstall a Surface Pro

After installing the latest updates my Surface didn't want to boot anymore. I received the logon window, but after entering my pincode I became in al circle. So, it did not boot anymore to Windows. I tried everything. Last solution was to make a USB…

Surface | Surface Pro | Install and update
asked 2026-08-30T16:02:58.08+00:00
Ivvl 0 Reputation points
edited the question 2026-08-30T16:39:17.48+00:00
Erland Sommarskog 137.4K Reputation points MVP Volunteer Moderator
2 answers

Surface 7 won't boot after Windows 11 update

Ran Windows Update and shutdown. Turn on. I see four white squares logo and then it shutsdowns. I tried WinRE, holding down power button when Windows logo appears. But that only made Windows logo flash and then stay around 10 seconds before shutting…

Surface | Surface Pro | Install and update
asked 2026-08-25T14:44:00.9833333+00:00
Pete Ferreira 5 Reputation points
commented 2026-08-26T12:33:48.68+00:00
Pete Ferreira 5 Reputation points
2 answers

Blue book will not update on surface

Surface with windows 11 will not upate for blue book. Moved from: Windows for home | Windows 11 | Performance and system failures

Surface | Surface Pro | Install and update
asked 2026-08-23T16:05:30.98+00:00
CHRISTOPHER MCENTEE 0 Reputation points
commented 2026-08-26T09:25:59.2433333+00:00
Clary-N 16,020 Reputation points Microsoft External Staff Moderator
2 answers

I am trying to factory reset my surface tablet but it does not work

I have a 4 year old surface the password does not work.

Surface | Surface Pro | Install and update
asked 2026-08-24T19:30:34.2966667+00:00
Sandbank 0 Reputation points
commented 2026-08-26T09:22:45.94+00:00
Clary-N 16,020 Reputation points Microsoft External Staff Moderator
1 answer

Surface pro 11

I continue to get Message is “The computer restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. To install windows, click “Ok” to restart the computer, and then restart the installation. “ I restarted the…

Surface | Surface Pro | Install and update
asked 2026-08-23T23:58:58.2233333+00:00
SteveEberle-7073 0 Reputation points
commented 2026-08-25T08:17:38.8266667+00:00
Norah-L 10,660 Reputation points Microsoft External Staff Moderator
2 answers

Issues with fresh reinstall of Windows on Surface Pro X

I have a Surface Pro X which I have been using for several years. The hard drive has become kludged up so I decided to do a clean reinstall Windows 11 Pro and set it up afresh. After a few false starts with the ISO, I managed to produce a bootable USB…

Surface | Surface Pro | Install and update
asked 2026-06-26T15:41:54.7733333+00:00
Michael Silverleaf 0 Reputation points
commented 2026-08-25T01:53:23.6966667+00:00
S.Sengupta 32,366 Reputation points MVP Volunteer Moderator
3 answers

ms surface 7 business - touchpad after firmware update - not working

Touchpad stops working after ms surface firmware update. Touchpad works in bios fine. but in windows - not. All updates is up to date. no any warnings in device manager. all drivers is up to date.

Surface | Surface Pro | Install and update
asked 2026-08-23T11:30:17.3233333+00:00
Paulius Buragas 0 Reputation points
commented 2026-08-23T19:11:15.5033333+00:00
Paulius Buragas 0 Reputation points
2 answers

How do I backup computer to a thumb drive

I am having my computer replaced. How do I backup the computer to thumb drive first?

Surface | Surface Pro | Install and update
asked 2026-08-14T22:49:02.7866667+00:00
vikki teeman 0 Reputation points
answered 2026-08-15T00:04:44.21+00:00
Marcin Policht 108.3K Reputation points MVP Volunteer Moderator
2 answers

Open Outlook

Purchased new surface pro and excepted invite on family plan, but cannot open outlook.

Surface | Surface Pro | Install and update
asked 2026-08-12T03:31:20.02+00:00
Donnie Meister 0 Reputation points
commented 2026-08-13T12:22:11.3266667+00:00
Vikki-T 10,375 Reputation points Microsoft External Staff Moderator
1 answer

Surface Pro 8 unable to register an external disc reader; no DVD/CD-ROM Drive to update

I'm using a Surface Pro 8, updated to Windows 11. I purchased an external Blu-Ray/DVD reader so I could watch discs on my computer. However, when I plug the external Blu-Ray reader into my computer, it doesn't register at all. It doesn't appear under my…

Surface | Surface Pro | Install and update
asked 2026-08-10T13:03:39.82+00:00
foster201 0 Reputation points
commented 2026-08-12T14:35:30.51+00:00
Alex-L 12,570 Reputation points Microsoft External Staff Moderator
2 answers

Microsoft Surface Pro 3 computer running W10 Pro bitlocker issue

My Surface Pro 3 running W10 Pro keeps asking for bitlocker recovery key after update 2 days ago. I have manually entered the 48 characters about 20 times already. I spent 2 days following Copilot M365 instructions to try to get it working properly,…

Surface | Surface Pro | Install and update
asked 2026-08-10T00:45:40.85+00:00
Break80 0 Reputation points
answered 2026-08-11T23:40:30.5933333+00:00
S.Sengupta 32,366 Reputation points MVP Volunteer Moderator
1 answer

Is there a way to install the Kindle App on my new Microsoft Surface Pro 12"?

Unfortunately, I am not able to install the Kindle App on my new Microsoft Surface Pro, with the message stating that my device is not compatible. I have contacted Amazon, and they have escalated the request to work with the Snapdragon format. I would…

Surface | Surface Pro | Install and update
asked 2026-08-08T15:03:03.1233333+00:00
Barb D 0 Reputation points
answered 2026-08-09T03:20:57.0266667+00:00
S.Sengupta 32,366 Reputation points MVP Volunteer Moderator