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I bought 25 licenses by mistake

I only need 6. Can you cancel invoice G198392955 and reactivate with 6 licenses?Remove licenses and cut 25 down to 6. Next month costs about 6 x $6.48 = $38.88 plus tax. Downside: this month’s money for the unused 19 is probably not refunded.

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-11-15T11:52:09.6133333+00:00
0 answers

KB5132061 bricked the functionality of many apps, my file explorer, and caused the activation of BitLocker.

Ever since updating to Windows Security Update KB5132061, many functions of my computer are non-functional. The file explorer loads and loads. WhatsApp, Feedback Hub, and other apps installed through the Microsoft Store do not function. My Proton Drive…

Windows for home | Windows 11 | Windows update
asked 2026-11-15T11:49:18.66+00:00
Alex Dragani 0 Reputation points
edited the question 2026-11-15T11:50:39.63+00:00
Alex Dragani 0 Reputation points
6 answers

Why was I charged $129.99 12/12/2026

I did not know I had a Microsoft account? I don’t have kids!

Outlook | Outlook for mobile | Outlook for iOS | For home
asked 2026-01-06T01:34:40.5533333+00:00
susan bacigalupi 0 Reputation points
commented 2026-11-15T11:49:26.0466667+00:00
Inger Wessman 0 Reputation points
2 answers

Word deleted my progress on my FINAL PAPER for class during the Thursday 11/12/26 outage.

I tried every troubleshooting mechanism possible to recover my data. I tried to look at my document history and recover and in every version it shows that HALF OF MY PROGRESS IS GONE! I cannot speak with an agent either to hopefully recover my data. I am…

Microsoft 365 and Office | Word | For education | Other
asked 2026-11-14T14:24:36.18+00:00
Hogan, MacKenzie - Student 0 Reputation points
answered 2026-11-15T11:43:34.2766667+00:00
Hani-Ng 2,845 Reputation points Independent Advisor
0 answers

My account got hacked and was lost

My account got hacked in late may early June, and I wasn't able to recover it afterwards. The account was linked with google account which was hacked first, luckily I was able to recover the said google account, but I wasn't able to recover the Microsoft…

Outlook | Windows | New Outlook for Windows | For home
asked 2026-11-15T11:43:31.0466667+00:00
Seungyoung Sohn 0 Reputation points
2 answers

My account was hacked

Hello Microsoft, my account was hacked and all information was changed (password and login email) so I cannot login. Can you please help me get my account back? I have emails proving that my account was stolen Please email me to this email to help me…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-11-13T23:19:24.0566667+00:00
David Viegas 0 Reputation points
answered 2026-11-15T11:42:12.2533333+00:00
Thomas4-N 23,750 Reputation points Microsoft External Staff Moderator
2 answers

Microsoft Support Request – Exchange Server Database Size Limit, DAG Replication Failure, and Exchange SE Upgrade Guidance

1. Current Exchange Environment Our current Exchange infrastructure consists of the following: Exchange Servers: IHC-EXCH-01 and IHC-EXCH-2 Exchange Version: Exchange Server 2019 CU14 (Build 15.2.1544.4) Edition: Standard Edition on both operational…

Exchange | Exchange Server | Management
Exchange | Exchange Server | Management

The administration and maintenance of Microsoft Exchange Server to ensure secure, reliable, and efficient email and collaboration services across an organization.

8,185 questions
asked 2026-11-15T11:15:18.41+00:00
Abdulaziz Musallam Alatawi 0 Reputation points
edited an answer 2026-11-15T11:35:45.1333333+00:00
Hani-Ng 2,845 Reputation points Independent Advisor
3 answers One of the answers was accepted by the question author.

Activated Office 2024 doesn't show up in "subscriptions" on my microsoft account

as in title. when i previously bought office 2019 after activation when I go to: My Microsoft Account > Subscriptions under "owned products" I can see Office Professional Plus 2019. I bought another license for 2024. I installed it and…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-11-14T12:57:20.2766667+00:00
Oskar Jończyk 20 Reputation points
edited an answer 2026-11-15T11:34:31.3966667+00:00
Stefan Blom 357.7K Reputation points MVP Volunteer Moderator
3 answers One of the answers was accepted by the question author.

Phone Link: Missing notifications on the taskbar icon

I have noticed that Phone Link shows no notifications on the task bar icon, when notifications are present in Phone Link on my PC. Phone Link is configured to start when I sign into Windows. When I open Phone Link the new messages are present, and first…

Windows for home | Windows 11 | Connect Phone and PC
asked 2026-11-09T15:24:09.4266667+00:00
Anders Strand-Holm 125 Reputation points
commented 2026-11-15T11:32:14.7333333+00:00
Thomas4-N 23,750 Reputation points Microsoft External Staff Moderator
0 answers

Unable to complete Azure for Students verification without institutional email (High School / GitHub Student Pack)

Hello, I am a 16-year-old high school student in Turkey and a verified member of the GitHub Student Developer Pack. I am trying to activate my Azure for Students subscription, but I am blocked by two issues: High schools in Turkey do not provide…

Cost Management
Cost Management

A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.

5,172 questions
asked 2026-11-15T11:30:10.5166667+00:00
Selim Selvi 0 Reputation points
3 answers

Compatarbility Mode/All access to Microsoft Office locked

I may have accidentally subscribed to Microsoft 365 using the free trial . After the free trial access to Microsoft Office got locked. I am not able to print, edit, save or even type. Please unlock that for me so I can have the access

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-13T22:48:01.8566667+00:00
Ripa Kalamo 0 Reputation points
answered 2026-11-15T11:28:31.11+00:00
Thomas4-N 23,750 Reputation points Microsoft External Staff Moderator
2 answers

Outlook calendar and contacts not syncing anymore with Calendar and contacts on my Android phone

I use Outlook classic version on my Windows 11 PC. I use Gmail in my outlook for emails, Outlook People for my contacts and Outlook calendar. On my Galaxy S20 FE I use Gmail app for my emails, the Calendar app and the contacts app that were syncing with…

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-11-08T16:12:03.6666667+00:00
PauleBollen-9983 0 Reputation points
commented 2026-11-15T11:27:56.16+00:00
PauleBollen-9983 0 Reputation points
2 answers

Issue with Windows 11 Pro licence upgrade

On my laptop windows 11 Home edition is already installed and I bought windows 11 pro from Microsoft store and after one month for some reason internet is not working and I try all the possible solution and at the end I have to reset my PC and when it…

Windows for home | Windows 11 | Licensing and activation
asked 2026-11-01T21:02:13.4633333+00:00
chandrakant kavad 0 Reputation points
commented 2026-11-15T11:27:28.0966667+00:00
chandrakant kavad 0 Reputation points
3 answers

No Type of Mouse will work

Please read before answering. I have a wireless and 2 x USB dongle mouse types, all brand new and work with other devices. On my Asus Zenbook none work. The drivers are installed and the reports come back - all working yet none work. Is therte a Windows…

Windows for home | Other | Search, touch, and mouse
asked 2026-11-15T10:53:02.82+00:00
Phil Gardner 0 Reputation points
answered 2026-11-15T11:27:19.51+00:00
DaveM121 949.3K Reputation points Independent Advisor
1 answer

I lost one of my planes I brough on Microsoft flight sim

Yesterday afternoon I brought a airbus a380 on Microsoft flight sim I have logged onto the game this morning and the plane is not there so I have lost a plane and lost 17 pound

Windows for home | Other | Gaming
asked 2026-11-15T11:24:31.81+00:00
Ellis 0 Reputation points
answered 2026-11-15T11:25:13.3166667+00:00

AI answer

0 answers

Artifact Signing organization validation In Progress over 7 days - Basic support cannot open ticket

Hello Microsoft Artifact Signing Team, The MYA-TECH Organization Public Trust identity validation has remained "In Progress" for more than seven calendar days. The validation details show no "Action Required" status. I have checked…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,828 questions
asked 2026-11-15T10:49:59.3+00:00
Mehdi Yahia-Aissa 0 Reputation points
commented 2026-11-15T11:20:03.0066667+00:00
Mehdi Yahia-Aissa 0 Reputation points
1 answer

automatic basic subscription renewal email has stopped me using excel on my desktop

I received an automated email saying my microsoft basic 365 subscription was ending (see below) important update about your Microsoft 365 Basic subscription We received your last payment of GBP 84.99 on Friday, November 14, 2025 for your Microsoft 365…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-15T11:18:40.4+00:00
IAN ANDREWS 0 Reputation points
answered 2026-11-15T11:18:58.08+00:00

AI answer

1 answer

im on chromebook. idk how else to get google support i think this the write page

when im on perplexity.ai . of i scroll down while its gening a message. it doesnt let me. it scrools a lil bit. then puts me back at the top of the message google chrome not edge chromeos

Microsoft Edge | Other | Android
asked 2026-11-15T03:14:54.3533333+00:00
Wisspk 0 Reputation points
answered 2026-11-15T11:17:40.59+00:00
Gérard Oomens 133.8K Reputation points Volunteer Moderator
3 answers

KB5132061 (26200.9974) causes repeated BSOD 0x3B in Registry process ~8-11 min after boot

After installing 2026-11 security update KB5132061 (OS build 26200.9974), the PC crashed 8 times in one day with SYSTEM_SERVICE_EXCEPTION (0x3B, c0000005). Process context: Registry (every time) Faulting address: ntoskrnl.exe+0xbd2753 / +0xbd2734…

Windows for home | Windows 11 | Windows update
asked 2026-11-12T17:23:39.0033333+00:00
HM 5 Reputation points
commented 2026-11-15T11:17:34.4766667+00:00
Hervé Kessler 0 Reputation points
1 answer

Cannot delete files in word onedrive

Like to delete some word files in OneDrive pages are constantly moving to commercials of microsOft. Very annoying Mod note [moved from community tag]

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-11-13T15:04:22.65+00:00
Helena ku 0 Reputation points
answered 2026-11-15T11:17:19.74+00:00
Thomas4-N 23,750 Reputation points Microsoft External Staff Moderator