My account was hacked

David Viegas 0 Reputation points
2026-11-13T23:19:24.0566667+00:00

Hello Microsoft, my account was hacked and all information was changed (password and login email) so I cannot login.
Can you please help me get my account back? I have emails proving that my account was stolen
Please email me to this email to help me get this fixed.

Outlook | Web | Outlook.com | Account management, security, and privacy

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  1. Thomas4-N 23,750 Reputation points Microsoft External Staff Moderator
    2026-11-15T11:42:12.2533333+00:00

    Hello David Viegas,

    I understand you're trying to recover the Minecraft account your father purchased for you.

    Unfortunately, Minecraft access is tied to your Microsoft account. Even with purchase confirmation emails, Microsoft cannot simply transfer or restore access without verifying account ownership.

    Please try the official Microsoft account recovery process.

    If the hacker has replaced your sign-in email and security information, recovery may not be possible. Microsoft Support cannot manually bypass these security restrictions.

    I'm sorry there isn't a guaranteed way to recover the account.

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  2. AI answer

    2026-11-13T23:19:39.0266667+00:00

    Use the Microsoft account recovery process immediately.

    1. Start with the sign-in helper tool. It asks for the account email address or phone number and then shows the correct recovery path or offers the chance to talk to an agent.
    2. Before changing or resetting the password, run a full malware scan on the PC using antivirus software. In Windows Security: Virus and threat protection > Scan options > Full scan > Scan now.
    3. If access is still possible, change the password on the Security basics page. If sign-in fails, use Forgot my password and select I think someone else is using my Microsoft account.
    4. Review recent sign-in activity on the Security basics page and select This wasn't me or Secure your account for suspicious entries.
    5. After recovery, check account settings that attackers often change: connected accounts, forwarding, and automatic replies.
    6. Add or update security info such as an alternate email address and phone number on the Security basics page.

    Important facts:

    • Microsoft support agents are not allowed to send password reset links or directly change account details.
    • If the account is locked, sign in at https://account.microsoft.com. If the Let's prove you're human option does not appear, use the aka.ms/ link shown in the lock window and submit the reinstatement request.
    • If a security email claims to be from Microsoft, the trusted sender domain is @accountprotection.microsoft.com.

    If the standard recovery steps do not work, use Contact Microsoft Support, enter the problem, select Get Help, and then Contact Support.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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