No Type of Mouse will work

Phil Gardner 0 Reputation points
2026-11-15T10:53:02.82+00:00

Please read before answering.

I have a wireless and 2 x USB dongle mouse types, all brand new and work with other devices.

On my Asus Zenbook none work. The drivers are installed and the reports come back - all working yet none work.

Is therte a Windows + key I should press? Ive done + 6 and 9 but cant do 10 as its two separate keys.

I could really do with some help with this, thanks.

Windows for home | Other | Search, touch, and mouse
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  1. DaveM121 949.3K Reputation points Independent Advisor
    2026-11-15T11:27:19.51+00:00

    Hi Phil,

    There is no keyboard shortcut that you need to press the get the mouse working on your laptop.

    1

    Boot your laptop into BIOS, is the mouse working in BIOS?

    2

    Do other devices like a USB flash drive work if you connect them to the USB ports on your laptop?

    3

    Connect the USB transceiver to your laptop.

    Right click your Start Button and open Device Manager.

    Please provide a screenshot of that full Device Manager window.

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  2. Phil Gardner 0 Reputation points
    2026-11-15T10:54:38.1233333+00:00

    Done all the basic solutions, still no change.

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  3. AI answer

    2026-11-15T10:53:15.1433333+00:00

    Start with the basic hardware and wireless checks, since the mice work on other devices and Windows reports the drivers as installed:

    1. Unplug the USB receiver, wait about 10 seconds, then plug it back in.
    2. Try a different USB port on the Zenbook.
    3. If a USB hub or adapter is being used, remove it and connect the mouse receiver directly to the PC.
    4. Check the mouse batteries or recharge the mouse if it is battery-powered.
    5. Look on the bottom of the wireless mouse for a Reset button. If present, press it to disconnect and reconnect the wireless connection.
    6. Restart the PC to refresh the drivers.
    7. Run Windows Update: in the taskbar search box, type check for updates, open Check for updates, then select Check for updates.
    8. In Device Manager, find the mouse device, open it, go to the Driver tab, select Update Driver, and follow the prompts.

    If none of the mice work on the Zenbook but all work on other PCs, test whether the issue is limited to the current USB connection path:

    • Make sure the USB ports themselves are working by trying another USB device directly in those same ports.
    • If the mouse has no lights, no cursor movement, or no response at all, and it works elsewhere, the problem is likely with the PC connection rather than the mouse.

    No Windows keyboard shortcut is provided in the available guidance for enabling a mouse.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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