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I can not sign in to my AT&T account or website on my Microsoft Surface 7. This just started 2 days ago.

Can't sign into AT&T account or even access the website as of 2 days ago! I only have the Edge Browser. When I click on my user name, I get an error message that says something went wrong!I can't even access customer support for AT&T! I get…

Microsoft Edge | Website issues | iOS
asked 2025-08-17T21:14:53.5233333+00:00
Anne Hart 20 Reputation points
commented 2026-10-03T07:47:37.2266667+00:00
Old and Confused 0 Reputation points
1 answer

"We couldn't verify your startup" – no reason shown, no way to retry

Hello, I'm the founder of an early-stage B2B SaaS startup (a cloud-based CRM for SMEs, based in Türkiye). I joined Microsoft for Startups with a personal Microsoft account and previously provided my official company documents and a D-U-N-S number. In the…

Azure | Azure Startups
Azure | Azure Startups

Startups: Companies that are in their initial stages of business and typically developing a business model and seeking financing.

1,742 questions
asked 2026-10-01T06:46:42.1633333+00:00
Harun Melik IŞIKAY 0 Reputation points
commented 2026-10-03T07:46:46.84+00:00
Harun Melik IŞIKAY 0 Reputation points
1 answer

Outlook app in MacOS system: Unable to remove "there are unread emails" dot from the control bar on the left

I permanently deleted some trash emails. At the time of deletion, those emails were marked as unread, and I directly clicked the delete button without open/read those emails. After that, the blue dot notation for "there are unread emails" is…

Outlook | MacOS | New Outlook for Mac | For home
asked 2026-10-03T06:25:29.7833333+00:00
Jingzhou NaCA 0 Reputation points
answered 2026-10-03T07:46:22.8533333+00:00
DYARI BARHAM 37,681 Reputation points Independent Advisor
1 answer

How to fix a Windows Shell experience Suspension

Clicking on any desktop icon gets no response. Task Manager shows Windows Shell Experience is suspended. Could that be the problem and how to fix it

Windows for home | Windows 11 | Performance and system failures
asked 2026-10-03T07:44:41.6266667+00:00
D J Dunn 0 Reputation points
answered 2026-10-03T07:44:56.49+00:00

AI answer

2 answers

Office 2021 Outlook Mail Folder problem.

Hi, I run Office 2021. I like to keep my Outlook Mail screen tidy and I collapse my folders when I exit Outlook. However when I open Outlook again the Folders are all expanded. How can I get Outlook to retain the collapsed view? Thanks for any help you…

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-10-02T20:22:11.79+00:00
Archie Thomas 0 Reputation points
commented 2026-10-03T07:41:02.8366667+00:00
Archie Thomas 0 Reputation points
2 answers

Bookings page Errors

I use bookings to schedule appointments and this year I am getting too many undeliverable and cancelled bookings from my invites. Also, those on Chromebooks get an error message when they try to book an appointment with me. So, it will work as a guest,…

Outlook | Windows | New Outlook for Windows | For education
asked 2026-10-01T14:50:48.85+00:00
Stephanie Doyle 0 Reputation points
commented 2026-10-03T07:40:03.2033333+00:00
Julie Huynh 3,770 Reputation points Independent Advisor
1 answer

Weather lock-screen widget Add button remains grayed out in Windows 11 26H2

Windows 11 26H2. Settings > Personalization > Lock screen > Widgets is enabled. The Add widget catalog opens normally. Some widgets (Daily Discovery, Daily Wonder, Phone Link) have active Add buttons, but Weather's Add button is grayed out and…

Windows for home | Windows 11 | Desktop, Start, and personalization | Other
asked 2026-09-30T13:57:42.08+00:00
Wayne 0 Reputation points
edited a comment 2026-10-03T07:39:16.4066667+00:00
Emma1-N 13,320 Reputation points Microsoft External Staff Moderator
1 answer

Microsoft 365 renewal payment declined by both credit card and PayPal.

I need to renew my subscription. I added a new card but Microsoft keeps asking me to check the info, nothing is wrong as I see pending charges on my statement of 0.00 for Microsoft. My bank says my card is not blocked and it's an issue with Microsoft.…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-02T21:42:48.7433333+00:00
Kaare Long 0 Reputation points
answered 2026-10-03T07:38:59.9333333+00:00
Vikki-T 11,245 Reputation points Microsoft External Staff Moderator
1 answer

Word Mail Merge not working

I have never had issues before using Word for mail merge on my mac, connected to outlook for mac and via a gmail account (which is set as default) - all of a sudden, the mail merge will not send and I get an error message. I have tried all of the work…

Microsoft 365 and Office | Word | For business | MacOS
asked 2026-10-02T09:26:04.76+00:00
Lauren O'Neill 0 Reputation points
commented 2026-10-03T07:38:20.24+00:00
Julie Huynh 3,770 Reputation points Independent Advisor
2 answers

How can I have my Spanish VAT number added to my invoice for MS365?

How can I have my Spanish VAT (IVA) number added to my invoice for MS365? I have a valid VAT no. Who do I need to contact, I'm going round in circles here - any ideas?

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-03T07:30:07.0233333+00:00
Caroline Lewis 0 Reputation points
answered 2026-10-03T07:37:35.78+00:00
Jayden-P 3,130 Reputation points Independent Advisor
0 answers

Automatic migration of “On My Computer” folders from Legacy Outlook for Mac to New Outlook transfers only folders but not emails

I am migrating “On My Computer” folders from Legacy Outlook for Mac to New Outlook. Legacy contains approximately 225,999 messages (~56 GB) and the complete folder hierarchy is intact. New Outlook creates the correct folder hierarchy and almost…

Outlook | MacOS | New Outlook for Mac | For business
asked 2026-10-03T07:35:00.4533333+00:00
Tsoumpas, C (ngmb) 55 Reputation points
edited the question 2026-10-03T07:36:06.8633333+00:00
Tsoumpas, C (ngmb) 55 Reputation points
4 answers

I can't, no matter how hard I try, activate Bluetooth on my laptop, this happens after an update was received. What can I do?

I try to turn on Bluetooth; however, it is almost impossible, because with each attempt, the button to click and activate it disappears in less than a second. I can't work with my wireless mouse.😣

Windows for home | Windows 11 | Devices and drivers
asked 2026-06-01T17:58:19.58+00:00
Jaime Trujillo Dominguez 85 Reputation points
answered 2026-10-03T07:35:45.9733333+00:00
himanshu patel 0 Reputation points
1 answer

File too big

How can I do if the file is too big? the file to transcribe is more than 300 MB

Microsoft 365 and Office | Word | For business | Windows
asked 2026-10-02T11:23:10.18+00:00
D'Andrea Barbara Antonietta 0 Reputation points
commented 2026-10-03T07:35:40.2+00:00
Julie Huynh 3,770 Reputation points Independent Advisor
1 answer

Explorer Extra Large icons same size as Large Icons

My desktop icons are fine, but in Explorer, icons for pictures are never larger than the "Large" size. I have a 4k laptop screen, with suggested scaling in Settings of 250%. That works fine for the desktop, but limits Explorer to the…

Windows for home | Windows 11 | Display and graphics
asked 2026-09-30T15:17:54.9466667+00:00
Paul Barton 0 Reputation points
commented 2026-10-03T07:34:07.1233333+00:00
Emma1-N 13,320 Reputation points Microsoft External Staff Moderator
1 answer

Outlook Out of Office not working on any device

Out of office not working on any device and I tried everything within my capacity and knowledge

Outlook | Outlook for mobile | Outlook for Android | For business
asked 2026-10-02T13:07:57.41+00:00
Steve Bore 0 Reputation points
commented 2026-10-03T07:33:55.6466667+00:00
Julie Huynh 3,770 Reputation points Independent Advisor
2 answers

Trying to start, restart and shut down computer

please show me a picture of the start button and location

Windows for home | Windows 11 | Desktop, Start, and personalization | Start Menu
asked 2026-10-03T06:54:19.6833333+00:00
Larry C 0 Reputation points
answered 2026-10-03T07:31:38.8566667+00:00
DaveM121 936.3K Reputation points Independent Advisor
0 answers

na onedrive mi nestaju dokumenti

Na Onedrive mi unutar foldera nestaju dokumenti. Nestalo mi je skoro 90 posto dokumenata.

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-10-03T07:29:13.4333333+00:00
VIKTOR LOKAS 0 Reputation points
2 answers

Wrong name associated with my e-mail address

Hi - when I type my own email address into a new e-mail, it shows "Moderator note: PII removed" instead of my correct name. When I look at my web profile it shows the correct name. I can't seem to delete the incorrect name from the drop down…

Outlook | Web | Outlook.com | Email
asked 2026-10-02T19:04:50.6966667+00:00
Julian Proddow 0 Reputation points
answered 2026-10-03T07:28:37.0933333+00:00
Julian Proddow 0 Reputation points
0 answers

Request to identify Microsoft Account Associated with AUD $179.00 Charge

Dear Microsoft Billing Support I am requesting assistance in identitifying the Microsoft account associated with a charge taht appeared on my bank statement. The transaction details are Amount AUD $179.00 Merchant: Microsoft Description Microsoft…

Microsoft 365 and Office | Other
asked 2026-10-03T07:25:12.05+00:00
nicholas matthies 0 Reputation points
commented 2026-10-03T07:28:32.7766667+00:00
nicholas matthies 0 Reputation points
1 answer

Copilot chat history differs across apps for the same Microsoft account

Hello Microsoft Support, I am using the Microsoft account **PII ****@outlook.com and have an active Microsoft 365 Family subscription. I have noticed that Copilot chat history is not consistent across Microsoft applications: Expected Behavior I expected…

Microsoft Copilot | Windows Copilot | App
asked 2026-10-02T17:09:43.9633333+00:00
Anik Imam 0 Reputation points
answered 2026-10-03T07:25:04.1133333+00:00
Carl-L 22,915 Reputation points Microsoft External Staff Moderator