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I'm trying to use my updated microsoft word and it is frozen

I have installed Microsoft 365. The new apps are on my desk top and I am trying to use microsoft work and it is still frozen after signing up for the new version.

Microsoft 365 and Office | Word | For business | MacOS
asked 2026-10-23T23:11:07.0333333+00:00
Lea Basile Lazarus 0 Reputation points
commented 2026-10-27T00:29:23.47+00:00
Teddie Dang 1,970 Reputation points Independent Advisor
3 answers

How do I turn track changes off? (Word for Mac)

I have the same issue. But I want to turn all the track changes. It is a waste of time that every time I add an extra line I have to accept the change. Is there going to be an update on that issue soon?

Microsoft 365 and Office | Word | For business | MacOS
asked 2022-04-12T15:17:08+00:00
Anonymous
edited an answer 2026-10-23T20:00:01.2133333+00:00
Stefan Blom 357.1K Reputation points MVP Volunteer Moderator
4 answers One of the answers was accepted by the question author.

How to change default in Review->Track Changes from "Sll Markup" to "No Markup"

In reviewing manuscripts with MS Word  (Version 16.114.1 (26102031) documents I like to use Review->Track Changes->No Markup most of the time but Word alway starts with ->All Markup which I then have to open and change. Is there a way to set…

Microsoft 365 and Office | Word | For business | MacOS
asked 2026-10-23T14:32:59.0633333+00:00
Steven Shapiro 20 Reputation points
accepted 2026-10-23T16:36:20.54+00:00
Steven Shapiro 20 Reputation points
1 answer

Word Mail Merge not working

I have never had issues before using Word for mail merge on my mac, connected to outlook for mac and via a gmail account (which is set as default) - all of a sudden, the mail merge will not send and I get an error message. I have tried all of the work…

Microsoft 365 and Office | Word | For business | MacOS
asked 2026-10-02T09:26:04.76+00:00
Lauren O'Neill 0 Reputation points
commented 2026-10-09T14:00:22.63+00:00
Julie Huynh 4,265 Reputation points Independent Advisor
4 answers One of the answers was accepted by the question author.

Why can I no longer click and drag to highlight text in word?

I am using a Mac running Sonoma 14.2.1 (23C71) and Microsoft word version 16.80. My click and drag to highlight works perfectly on ALL applications except for Microsoft word - and even on the browser version through my email. But if I want to select…

Microsoft 365 and Office | Word | For business | MacOS
asked 2025-07-16T15:43:24.46+00:00
Tony 30 Reputation points
answered 2026-10-03T13:52:01.91+00:00
Saylor HomePC 5 Reputation points
2 answers

i need to install or get a refund for microsoft word osx 12.7.6

I can't install MS word on osx 12.7.6 and I want a refund.

Microsoft 365 and Office | Word | For business | MacOS
asked 2026-09-16T04:43:32.7366667+00:00
steve richter 0 Reputation points
commented 2026-09-29T03:59:24.7633333+00:00
Rukshan edirisinghe 2,365 Reputation points
4 answers

Technical Bug Report: Critical Memory Leak in Word for Mac

Technical Bug Report: Critical Memory Leak in Word for Mac Environment Details: Hardware: MacBook Pro (M4 Chip) Physical Memory: 16GB RAM / 512GB SSD Operating System: macOS Tahoe 26.3 Application: Microsoft Word for Mac v16.106.1 (Build…

Microsoft 365 and Office | Word | For business | MacOS
asked 2026-02-21T09:01:16.17+00:00
John 10 Reputation points
edited an answer 2026-09-21T11:41:40.2766667+00:00
Boo Walker 5 Reputation points
2 answers

Help with "Your account doesn't allow editing on a Mac"

I opened up Microsoft Word on my Mac and received the following message ""Your account [Email] doesn't allow editing on a Mac. To learn more, contact your admin about your Microsoft 365 plan." I checked my licenses and I have "The…

Microsoft 365 and Office | Word | For business | MacOS
asked 2026-09-02T02:41:20.1833333+00:00
Merrill Strachan 0 Reputation points
commented 2026-09-03T11:10:57.7733333+00:00
Hani-Ng 2,835 Reputation points Independent Advisor
2 answers

how to fix The save failed due to lack of memory or disk space. on mac

I keep getting "The save failed due to lack of memory or disk space." in word on a MacBook Pro. I have word updated, it fixes temporarily if I reboot the computer. I have deleted auto recover folder from word, I have deleted and reinstalled…

Microsoft 365 and Office | Word | For business | MacOS
asked 2026-07-17T00:00:56.87+00:00
Simon F 10 Reputation points
answered 2026-09-01T09:00:55.3533333+00:00
Warwick Terry 0 Reputation points
5 answers One of the answers was accepted by the question author.

After MS App Update, Copilot on MacOS Word enabled again and option to turn off is gone

I have disabled Copilot several times, but each time the Word app updates on Mac OS it turns back on. The prompts are intrusive but also using generative AI, even accidentally, is an ethical violation that can cost me my job. This last update the option…

Microsoft 365 and Office | Word | For business | MacOS
asked 2026-08-30T19:11:37.2566667+00:00
DFWSusie 40 Reputation points
commented 2026-08-30T20:52:51.39+00:00
DFWSusie 40 Reputation points
1 answer

how to fix 0x0 error

I have updated my Mac to Monterey 12.7.6, but I still cannot get my Word, Excel etc to activate. It still gives me 0x0 error.

Microsoft 365 and Office | Word | For business | MacOS
asked 2026-08-12T19:45:02.6466667+00:00
Dirk Taljaard 0 Reputation points
commented 2026-08-13T22:35:15.4533333+00:00
Chris-D 2,620 Reputation points Independent Advisor
2 answers

Couldn't Save Highlighted Changes Error (Word on the web)

I have been working for about five hours editing a manuscript in Microsoft Word 365 (web based) This is a job that would've been completed a good three hours ago were it not for the continuous error message: "Couldn't save highlighted changes. To…

Microsoft 365 and Office | Word | For business | MacOS
asked 2025-10-01T22:30:20.89+00:00
Lara Allen 0 Reputation points
commented 2026-08-12T16:58:11.3833333+00:00
Stefan Blom 357.1K Reputation points MVP Volunteer Moderator
1 answer

how to fix error 'Another account ...'

how can i fix the error 'Another account from your organisation is already signed in on this device'?

Microsoft 365 and Office | Word | For business | MacOS
asked 2026-08-11T12:40:55.5066667+00:00
Matt Hall 0 Reputation points
commented 2026-08-12T10:51:36.9+00:00
Jayden-P 4,225 Reputation points Independent Advisor
2 answers

Word Shuts Down

Hi, I have had two mac books, and each experienced word shutting down and work not saving. I work remotely and our company uses dropbox to upload local word files to share with our team and clients. The pattern I have seen is 1) word closes and is…

Microsoft 365 and Office | Word | For business | MacOS
asked 2026-08-05T16:32:12.1233333+00:00
Audrey Cant 0 Reputation points
edited a comment 2026-08-07T18:37:48.97+00:00
Jayden-P 4,225 Reputation points Independent Advisor
2 answers

IO paid Microsoft but cant access Office 365. How can I speak to a human?

Ive aged 10 years this morning trying to sort a simple problem which for all it compute power Microsoft cant answer. I need to speak to a human about accessing the Office 365 account I pad for. HOW CAN I SPEAK TO A HUMAN? All and any suggestions very…

Microsoft 365 and Office | Word | For business | MacOS
asked 2026-08-06T11:52:53.8833333+00:00
Peter 0 Reputation points
edited a comment 2026-08-07T08:33:47.12+00:00
Aetherin 3,680 Reputation points Independent Advisor
3 answers

Contact info phone number

is there a phone number i can call to talk to a person? I need to upgrade my 2 accounts to pro and consolidate them as well, 3 computers total. Thank. you

Microsoft 365 and Office | Word | For business | MacOS
asked 2026-01-14T20:11:37.64+00:00
Dylan Aschoff 0 Reputation points
commented 2026-08-06T11:01:28.9233333+00:00
CGVFG VH VMN HBGBHHJ 0 Reputation points
1 answer

MS forcing reactivation and wrongly deactivating previously FULLY PURCHASED and activated desktop versions for our law firm

Our law firm has fully purchased MS products (for BUSINESS, which costs more than a personal MS product). We have spent a good deal of funds on these licenses with one per each desktop and user. However, starting in mid 2026, some of these FULLY…

Microsoft 365 and Office | Word | For business | MacOS
asked 2026-08-03T15:56:45.81+00:00
Legal_Beagles 0 Reputation points
commented 2026-08-04T15:39:03.8366667+00:00
Charles Kenyon 171.8K Reputation points Volunteer Moderator
1 answer

Microsoft Office 2019 Perpetual License for Mac

I have Office 2019 with perpetual license, now I can no longer use it on my Mac. I received an e-mail from Microsoft that I can no longer edit using it. And the interface whenever I open Word says that my 2019 license is not supported. How can I…

Microsoft 365 and Office | Word | For business | MacOS
asked 2026-07-17T19:47:51.65+00:00
M 0 Reputation points
edited a comment 2026-08-02T21:37:30.26+00:00
W. Lee 40 Reputation points
1 answer

Unable to Edit Microsoft Word on Mac

Dear Microsoft 365 Support Team, I am experiencing an issue with Microsoft Word on my Mac. Previously, I was able to use and edit documents normally. However, Word suddenly displayed the following message: “Your account [[Moderator note: Personally…

Microsoft 365 and Office | Word | For business | MacOS
asked 2026-07-15T07:15:19.9366667+00:00
panupak churdchoo 0 Reputation points
edited an answer 2026-07-31T15:07:37.28+00:00
Nam-D 4,670 Reputation points Microsoft External Staff Moderator
3 answers One of the answers was accepted by the question author.

I can't edit my word doc.

I am unable to edit my word document. After clicking 'Review' and then 'Protect' , all 3 options within 'PROTECT' are greyed out so I don't know what to do to edit my document.

Microsoft 365 and Office | Word | For business | MacOS
asked 2026-03-02T16:11:29.6533333+00:00
WENDY 20 Reputation points
commented 2026-07-31T12:42:13.2733333+00:00
Donald Deeker 0 Reputation points