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2 answers

Data Protection/Tenant Recovery

I need a Data Protection/Tenant Recovery case for my original Microsoft 365 tenant. I am the sole Global Administrator. My password works and I still have existing Outlook access, but the Authenticator MFA registration is broken. There is no second…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-19T00:49:05.33+00:00
Diana Bernal 0 Reputation points
commented 2026-09-20T15:58:18.37+00:00
85467213 0 Reputation points
2 answers

Locked out of Global Admin account – MFA authenticator removed, cannot access any portal or support

Our administrator removed the Microsoft Authenticator app from her phone. During reinstallation the TOTP codes were lost. The account is now fully locked out — every login attempt for accounts@ is blocked at the MFA prompt with error code 500121. What I…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-07-31T10:12:12.5433333+00:00
Welcome app team 0 Reputation points
edited the question 2026-09-20T15:57:25.4033333+00:00
Olga_Gh 180 Reputation points Microsoft Employee Admin
3 answers

Xbox.com immediately signs me out everytime I try and log in

Hi Every time I try and login to xbox.com, I get signed out immediately. I have an old email address that is linked to my Xbox ID. I also have a different email address that I use for my office 365 subscription. My son has his own xbox id linked to his…

Microsoft Edge | Website issues | Windows 11
asked 2026-09-14T10:24:44.9566667+00:00
Andrew Lawton 0 Reputation points
commented 2026-09-20T15:57:06.6166667+00:00
arlo van 0 Reputation points
1 answer

Persistent Crypto-NCrypt and other errors across clean Windows installations/devices

Persistent Crypto-N-Crypt, passkey, WebAuthN, LiveID, CloudStore and Microsoft Store errors across clean Windows installations For approximately six months I have been troubleshooting a persistent cluster of cryptographic, authentication, identity and…

Windows for home | Windows 11 | Performance and system failures
asked 2026-09-03T02:00:01.63+00:00
Mathieu De Ruyck 5 Reputation points
edited a comment 2026-09-20T15:56:47.8166667+00:00
Mathieu De Ruyck 5 Reputation points
0 answers

ACCOUNT GOT STOLEN SECURITY TOKEN REMOVED

My Microsoft account got stolen. I have all invoices from all purchases on that account. I have a message in gmail showing how he removes security tokens and changes his email. I can show any data needed to recover my account. I need help!

Microsoft Security | Microsoft Authenticator
asked 2026-09-20T15:55:11.9733333+00:00
Adrians Kaugers 0 Reputation points
commented 2026-09-20T15:56:36.4533333+00:00
Adrians Kaugers 0 Reputation points
1 answer

Getting "This Page Isn't Working" when logging in to outlook.live.com

I enter my email when asked, then click through however many buttons until I can enter my password. After that, it takes me to this url: https://outlook.live.com/owa/?nlp=1&RpsCsrfState=dd03710a-f3bd-6e4d-8985-5472a02f0bcd&wa=wsignin1.0 which…

Outlook | Web | Outlook.com | Email
asked 2026-09-20T11:55:30.2133333+00:00
HARRY CALLESIS 0 Reputation points
commented 2026-09-20T15:53:14.84+00:00
EmilyS726 267.8K Reputation points Independent Advisor
0 answers

File History Backup Problems with last security update

Title: File History will not turn on after September 2026 Windows updates Description: File History stopped working after the September 2026 Windows updates. My PC is running Windows 11 Version 25H2, OS Build 26200.9457. Before the September updates,…

Windows for home | Windows 11 | Windows update
asked 2026-09-18T18:42:30.6566667+00:00
TomD 5 Reputation points
commented 2026-09-20T15:52:34.99+00:00
TomD 5 Reputation points
2 answers

Emails are not syncing on my laptop but they are on my other devices.

I would like to speak to a representative. This is not an issue I can solve on my own. I have called the HELP line for my laptop company where I have a support membership and they cannot help me.

Outlook | Web | Outlook.com | Email
asked 2026-09-18T15:33:34.3966667+00:00
Cynthia Oakes 0 Reputation points
answered 2026-09-20T15:52:14.2733333+00:00
Hornblower409 15,140 Reputation points
2 answers

I am issue with my Bluetooth and no sound will come to the headset .

my Bluetooth is not connecting to my cordless Bose headset. I have been with an agent and he has restarted my laptop to see if it resolved. I can not connect to my laptop at this time can you fix this issue thank you

Windows for home | Windows 11 | Devices and drivers
asked 2026-09-20T14:42:53.6633333+00:00
Jose Melendez 0 Reputation points
answered 2026-09-20T15:50:39.8266667+00:00
GsN5034 - IA 77,085 Reputation points Independent Advisor
0 answers

I have "Next Business Day replacement" Microsoft Complete for Business Plus - 4 year plan. My support case 7108265756, repair order 2047954036 not resolve almost with 3 weeks. Please help me to escalate this to a Tier 2 support manager immediately!

At 12/16/2022 I bough Surface Pro 9 for Business Essential Bundle with pre-instaled Windows 11 Pro and "Microsoft Complete for Business Plus - 4 year" protection plan with the conditions: Accidental Damage from Handling, Next Business Day…

Surface | Surface Pro | Performance and maintenance
asked 2026-09-20T15:49:08.8966667+00:00
Vlad Kon 0 Reputation points
1 answer

Error 715-123420: Our system has detected this request as unusual activity for your account.

I received the following error when attepting to deploy a modle in Azure Foundry... 715-123420: Our system has detected this request as unusual activity for your account. If you are confident this is in error, please contact support. Am I correct that…

Foundry Models
Foundry Models

A catalog of AI models in Microsoft Foundry that you can discover, compare, and deploy using Azure’s built‑in tools for evaluation, fine‑tuning, and inference

197 questions
asked 2026-09-17T20:33:32.0133333+00:00
Nathan Mossman 0 Reputation points
commented 2026-09-20T15:48:10.26+00:00
Manish Deshpande 8,215 Reputation points Microsoft External Staff Moderator
1 answer

I repeatedly get an error trying to install 28020.2207 update

I get an error "The update certification has expired", how can I fix it?

Windows Insider program | Windows Insider preview | Install, activate, and Windows update
asked 2026-09-20T15:20:34.4066667+00:00
Alexey Martyushenko 0 Reputation points
answered 2026-09-20T15:45:50.2266667+00:00
CrazyKats 19,595 Reputation points Volunteer Moderator
1 answer

Teams stucks on loading screen

Microsoft Teams desktop app is stuck on the loading screen, but the web version works correctly. What should I do? I need to talk to my colleague about a project.

Microsoft Teams | Microsoft Teams for business | Sign up and Sign in | Other
asked 2026-09-19T02:10:00.8633333+00:00
Will Blade 0 Reputation points
commented 2026-09-20T15:45:29.8866667+00:00
Aetherin 1,730 Reputation points Independent Advisor
0 answers

[Visual Studio] No Connection to Online <New Item> Template

Description Cannot connect to online service when creating a new item in project. Reproduce Steps Right click on a project to "Add" -> "New Item" Click on Online in the left side bar and see retrieving information forever …

Developer technologies | Visual Studio | Other
Developer technologies | Visual Studio | Other

A family of Microsoft suites of integrated development tools for building applications for Windows, the web, mobile devices and many other platforms. Miscellaneous topics that do not fit into specific categories.

5,838 questions
asked 2026-08-14T18:34:21.5466667+00:00
iamoon-6427 85 Reputation points
commented 2026-09-20T15:45:27.0433333+00:00
iamoon-6427 85 Reputation points
1 answer

My account suspended for no reason

I asked for a real in-game item like everyone else does every single day, people ask for a dragon communion seal and dragon com stands for that same item in the game. I asked for someone to give me the in game item and ill give them another in game item…

Bing | Other
Bing | Other

Miscellaneous topics that do not fit into specific categories.

1,549 questions
asked 2026-09-20T13:19:48.8833333+00:00
THEKIDLOUIE 0 Reputation points
answered 2026-09-20T15:45:25.77+00:00
Onyx Is here 4,850 Reputation points Independent Advisor
0 answers

Chat history not migrating to new platform

After a recent update to the copilot application (on Mac and also on the web version of copilot) none of my chat history is available unless I go to a link provided in the copilot app via a banner message. The banner message states: "Your chats…

Microsoft Copilot | Other
asked 2026-08-20T16:24:38.4433333+00:00
WitchDokta23 5 Reputation points
commented 2026-09-20T15:44:03.8033333+00:00
Mich Griffiths 0 Reputation points
5 answers

when will windows 12 realese?

when it will release microsoft we need new features please and better ai built system and side taskbars return i will return to windows 10 if 12 did not realese in late 2026 or early 2027

Windows for home | Windows 11 | Install and upgrade
asked 2026-09-20T13:13:13.14+00:00
Idk Lol 0 Reputation points
answered 2026-09-20T15:41:07.4866667+00:00
Horace Wiggins 530 Reputation points
4 answers

Monitor starts off fine. Randomly it will go black and says no signal detected.

Has happened randomly for awhile but started happening more frequently. Monitor and PC will boot up fine, but monitor will go black and I'll receive a message that no signal is detected. After manually shutting down and starting the PC, it will usually…

Windows for home | Windows 11 | Display and graphics
asked 2026-09-19T23:53:58.4666667+00:00
J Smith 0 Reputation points
answered 2026-09-20T15:40:52.8966667+00:00
Ivan B 123.8K Reputation points Independent Advisor
0 answers

SQL Server: Unexpected CPU Spike on Primary Replica — Troubleshooting Assistance Needed

Problem description I am experiencing an issue with my SQL Server virtual machine where the primary replica of an Always On availability group in the UK South region is experiencing unexpected CPU utilization spikes up to 100%. This occurs under a…

SQL Server Database Engine
asked 2026-09-05T12:21:24.7233333+00:00
Prakash Nandwana 0 Reputation points
commented 2026-09-20T15:38:14.7066667+00:00
Himaja Y 545 Reputation points Microsoft External Staff Moderator
2 answers

Now where did the scan function go in M365 Copilot for Android?

The app just updated. The last time it was updated, there were several different actions required to accomplish the same scan using my phone. Now It's nowhere to be found. Any idea how I can use it to scan and save to my OneDrive like I've always done…

Microsoft Copilot | Microsoft 365 Copilot | Development
asked 2026-03-07T04:09:49.7+00:00
Shannon Murphy 5 Reputation points
commented 2026-09-20T15:36:44+00:00
Scan 0 Reputation points