Recover the old Windows profile from the sign-in screen before unlinking or deleting anything, because the online device link, the Windows user profile, and Windows activation are separate associations.
1. Try non-destructive sign-in recovery
At the Windows 11 sign-in screen, select the old account:
- Select Sign-in options.
- Choose the password icon and enter the Microsoft account password rather than the old PIN.
- If that fails:
- Select I forgot my PIN and complete account verification to create a new PIN. This option applies to Microsoft-account profiles.
- If the password is also unavailable, select I forgot my password.
- If offered, select Sign-in options > Web sign-in, then Forgot my password.
- Alternatively, reset the password from another device at Reset password.^1^
If recovery succeeds, no profile migration is required. After signing in, a Microsoft-account profile can be changed to a local profile through Settings > Accounts > Your info > Sign in with a local account instead.^2^
2. If recovery fails, use the new account—but check administrator access first
Being used by the old Windows profile does not normally prevent the same Microsoft account from being used elsewhere. From the new account, open:
Settings > Accounts > Your info
Check whether Administrator appears under the account name.
- If it is an administrator: continue below.
- If it is a standard account: it cannot promote itself, access protected data, or remove the old profile. Recover the old administrator account first. If no administrator account is accessible, skip to the reset fallback.
To connect the new local administrator profile:
- Open Settings > Accounts > Your info.
- Select Sign in with a Microsoft account instead.
- Enter the Microsoft account credentials.
- Select Next > Sign out and finish, then sign back in.^2^
If this produces an error, record its exact text or code. The old profile’s existence alone does not establish why the sign-in failed.
3. Preserve files before removing the old profile
From the new administrator account:
- Back up important data to an external drive or cloud storage.
- Open File Explorer > This PC > Local Disk (C:) > Users.
- Open the old profile folder and copy required documents into the corresponding folders under the new profile.
- Restart and confirm the files open correctly from the new profile.
Microsoft’s profile-migration procedure uses the old and new folders under C:\Users; some applications may need reconfiguration or reinstallation afterward.^3^
Only after confirming the backup:
- Open Settings > Accounts > Other users.
- Expand the old account.
- Next to Account and data, select Remove.
Warning: This permanently deletes data stored in that Windows user profile. It removes the account’s sign-in information and local data from this PC; it does not delete the Microsoft account itself.^4^
4. Handle Windows activation separately
Do not remove the old PC from the Microsoft account’s online device list before attempting activation recovery; that old device entry may be needed to select the previous hardware association.^5^
If Settings > System > Activation says Windows is not activated:
- Confirm the new account is an administrator and connected to the Internet.
- Select Settings > System > Activation > Troubleshoot.
- Select I changed hardware on this device recently.
- Sign in with the Microsoft account associated with the digital license.
- Select the applicable device, check This is the device I’m using right now, and select Activate.^6^
5. If no administrator account is accessible
The supported last resort is a Windows reset:
- At the sign-in screen, hold Shift while selecting Power > Restart.
- Select Troubleshoot > Reset this PC.
- Choose the appropriate reset option.
A full Remove everything reset deletes personal files and applications, so use it only after recovering or backing up required data where possible.^7^
References
- Change or reset your PIN in Windows | Microsoft Support
- Change From a Local Account to a Microsoft Account in Windows | Microsoft Support
- Fix a corrupted user profile | Microsoft Support
- Manage User Accounts in Windows | Microsoft Support
- Transfer of Digital Windows License from old PC to new PC - Microsoft Q&A
- [Windows 11](https://support.microsoft.com/windows/activation/reactivating-windows-after-a-hardware-change#link-your-windows-11-digital-license-to-your-microsoft-account)
- How do I force change a microsoft account that is inaccessible to me to my local account? - Microsoft Q&A