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Unable to access existing Azure subscription — billing documentation and account recovery assistance needed

I need assistance with an existing Azure subscription that was established using a personal Outlook.com account that Microsoft no longer recognizes. The subscription continues to generate monthly charges, and invoices have historically been emailed to…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-10-16T19:24:46.4333333+00:00
anyajctim 0 Reputation points
commented 2026-11-05T14:39:41.59+00:00
anyajctim 0 Reputation points
1 answer

Refund on double deductions

Subject: Final Demand for Refund Dear Microsoft Support, I am writing to formally demand a refund for two unauthorised charges of R839 each, totalling R1,678, which were deducted from my account during the past week. I have already made numerous attempts…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-11-05T13:45:27.8266667+00:00
Karlien Jenkins Rayton Garden Centre 0 Reputation points
answered 2026-11-05T13:46:23.7766667+00:00

AI answer

1 answer

contacted and cancelled subscription promptly

The subscription was cancelled, I did notify Microsoft immediately as the programme wasn't suitable for me. I didn't expect to be charged. I believed the credit would proceed.

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-11-03T21:47:49.6133333+00:00
Colleen Johnston 0 Reputation points
answered 2026-11-03T22:24:37.6933333+00:00
Estrella721 47,565 Reputation points Independent Advisor
1 answer

unauthorized charges

Someone got into my account and charged 7 times for a surface. How can I stop the purchase?

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-11-02T22:13:52.23+00:00
Jeff Payne 0 Reputation points
answered 2026-11-02T22:47:13.05+00:00
John Jefferson Doyon 90,530 Reputation points Independent Advisor
1 answer

votre facture de CHF 139.95 du 10.10.2026 Microsoft*Subscription msbill.inco

Bonjour, J'ai un abonnement avec une facturation annuelle de CHF 99.95 ! Vous me débitez de CHF 139.95 le 10.10.2026, concerne quoi exactement svp ? D'avance merci de votre réponse par mail: ******@bluewin.ch ou fiscal.g@bluewin.,ch ou ******@bluewin.ch

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-11-02T10:14:19.85+00:00
Charles Grandjean 0 Reputation points
answered 2026-11-02T10:46:09.2733333+00:00
DaveM121 945.9K Reputation points Independent Advisor
2 answers

Is there anyone human working at Microsoft?

I have been trying to help my wife unlock her account for months. I am not a freeloader i pay subsciption for both our accounts. I still pay hers even though she can't use it. I'm just so tired of searching old hard drives powering up old game consoles…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-11-01T16:50:14.1+00:00
Rob Elvin 0 Reputation points
edited an answer 2026-11-02T00:56:26.4433333+00:00
Stefan Blom 357.1K Reputation points MVP Volunteer Moderator
2 answers

MY STORAGE LIMIT NEEDS TO BE REVIEWED. DELETE MOST..

PLS CK MY STORAGE AMOUNT. I HAVE DELETED OVER 2,000 MSG/COMMUNICATIONS. STARTED AT 11,200 appox. NOW ON MY EMAIL STORAGE AMOUNT ONLY 9,100 . I'M STILL SEEING 86% HOW IS THAT POSSIBLE? AS A RESULT OF THIS MISINFORMATION. I AM UNABLE TO USE CO-PILOT SINCE…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-10-23T15:48:07.65+00:00
LISA FRENCH 0 Reputation points
commented 2026-10-30T10:58:56.6+00:00
Thomas4-N 23,140 Reputation points Microsoft External Staff Moderator
1 answer

Unable to activate free Azure Account

Hello all, I have tried multiple devices, networks, browsers, debit cards, and credit cards, and my account continues to fail telling me to verify details. I am not sure what to do to fix this, but it's preventing me from activating my account. Any idea…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-10-28T15:41:50.5333333+00:00
Todd Senkel 0 Reputation points
commented 2026-10-29T04:34:57.8066667+00:00
Todd Senkel 0 Reputation points
2 answers

Microsoft office won't work

I am paying for Microsoft office, and it is not linked to my account and now will not work on my computer

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-10-28T13:13:41.51+00:00
Billy Taylor 0 Reputation points
answered 2026-10-28T13:51:44.9066667+00:00
Nathan Roberts (SN) 14,196 Reputation points Student Ambassador Volunteer Moderator
1 answer One of the answers was accepted by the question author.

2 subscriptions by accident

I accidently am running 2 office 365 subscriptions (classic and family) with 2 different emails. How do I cancel classic without losing any stored data or emails

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-10-28T09:07:48.79+00:00
Fran Stoner 20 Reputation points
commented 2026-10-28T10:49:59.9533333+00:00
Fran Stoner 20 Reputation points
1 answer

Recherche de mon numéro de licence Microsoft 365 Premium

Bonjour, Je recherche ma clé de produit Microsoft 365 Premium pour pouvoir travailler sur un fichier Excel qui m'a été envoyé par mail et pour lequel je dois rentrer ce code pour pouvoir saisir les informations qui me sont demandées. Cordialement,

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-10-27T15:49:28.2566667+00:00
Andre collet 0 Reputation points
answered 2026-10-27T16:26:10.7033333+00:00
paulr0511 49,745 Reputation points Independent Advisor
1 answer

After entering Github credentials (email and password) sending to another page

That page having following text ----> ******@gmail.com Just one more thing To complete this sign-in, you also need a Microsoft account. We'll create the account ******@gmail.com and link it to your GitHub credentials. Choosing Next means that you…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-10-27T14:05:47.82+00:00
venura goonatillake 0 Reputation points
answered 2026-10-27T14:06:20.3+00:00

AI answer

1 answer

multiple accounts causing login issues

When I try to login to my Microsoft 365 account it defaults to an Outlook email account that I rarely use. It's not easy, but eventually I can login using my gmail address. I'd like to link these addresses to avoid this issue, but it says the…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-10-15T16:36:15.67+00:00
Fred James 0 Reputation points
commented 2026-10-27T04:41:01.16+00:00
Emma1-N 14,890 Reputation points Microsoft External Staff Moderator
1 answer

Azure subscription inaccessible - personal Microsoft account - unable to create support ticket

I need assistance escalating an Azure subscription access issue to Microsoft's Subscription Management or Account Recovery team. I created and managed an Azure subscription using my personal Microsoft account. I can still authenticate using that account,…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-10-26T02:50:02.2066667+00:00
CraigO 0 Reputation points
answered 2026-10-26T02:50:51.9966667+00:00

AI answer

2 answers

Refund cancelled subscription

I got billed for a subscription I cancelled, And I need my refund

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-10-25T17:04:04.5166667+00:00
tinuolaoluwa alabi 0 Reputation points
answered 2026-10-25T17:38:46.4533333+00:00
DaveM121 945.9K Reputation points Independent Advisor
2 answers

Error purchasing 365

purchased new computer with 365 personal but in process of setting up computer have accidentally purchased premium subcription as well, i have cancelled the subscription and want a refund for the Premium fee and then will put in my personal key purchase…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-10-25T13:15:05.03+00:00
Colin Swann 0 Reputation points
answered 2026-10-25T13:48:05.3366667+00:00
DaveM121 945.9K Reputation points Independent Advisor
1 answer

Original account opened with email i no longer have access to, so i transferred account to new email, but it is not showing any information

I originally opened an account in 2017/2018 for an old job, with a different email (that i no longer have access to), I have since updated my email to my current one (with the help of Microsoft online), thinking everything would transfer over, but it did…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-10-24T15:20:54.61+00:00
Jenny Drenning 0 Reputation points
edited the question 2026-10-25T11:35:07.9766667+00:00
Gérard Oomens 133.6K Reputation points Volunteer Moderator
1 answer

I renewed my Personal Office Subscription -> My email disappeared!!!!!

I renewed my Personal Office subscription today to Microsoft Office and you deleted my hbsconsult.pst file. That's ALL MY EMAILS!!!!!!! Where did it go!!!!!!!!!!!!!! I need it restored ASAP!!!!!!!!!!

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-10-21T02:41:44.6166667+00:00
Chris Hornick 0 Reputation points
commented 2026-10-25T08:04:55.0766667+00:00
Kai-H 30,315 Reputation points Microsoft External Staff Moderator
2 answers

chat with an agent

I am being billed and I need to discuss what it is for, I would like use Microsoft 365. How can I get in touch with someone to discuss all the options with me? Also i have an accountattached to me that I want to close.

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-10-24T11:00:56.79+00:00
frank d'amico 0 Reputation points
answered 2026-10-24T14:28:21.44+00:00
Diana Mariz 11,380 Reputation points Independent Advisor
3 answers

INVOICE for order

I want an invoice for a paid service: 01 June 2026 | Order number [Removed PII]

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-06-02T06:31:04.35+00:00
LAG ZELENI TROKUT 0 Reputation points
commented 2026-10-23T20:07:00.6533333+00:00
Stefan Blom 357.1K Reputation points MVP Volunteer Moderator