2,053 questions with Microsoft 365 and Office | Subscription, account, billing | Other | Windows tags

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I cannot pay my outstanding charges with a new credit card, as I'm in Spain on vacation and the Microsoft Billing cannot accept my US Credit Cards

I cannot pay my outstanding charges with a new credit card, as I'm in Spain on vacation and the Microsoft Billing cannot accept my US Credit Cards

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-09-20T16:34:59.16+00:00
Peter Sorensen 0 Reputation points
commented 2026-09-20T17:12:26.5+00:00
John Jefferson Doyon 87,640 Reputation points Independent Advisor
2 answers

Have two charges from Microsoft on my credit card.

I have two charges on my credit card for Microsoft 365. One for $9.99 which is my 365 subscription. I have another charge for $19.99 that I do not know what it is for

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-09-19T19:09:01.85+00:00
Sandra Uhlar 0 Reputation points
commented 2026-09-20T16:45:25.3233333+00:00
John Jefferson Doyon 87,640 Reputation points Independent Advisor
1 answer

Extra charges debited on my credit card during Microsoft update

I have a existing Microsoft 365 subscription for which I paid the subscription charges of Rs 6199 in July 2026. Today, 20th September, during Microsoft update I was asked for credit card details and again Rs. 8199 was debited from my credit card which i…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-09-20T13:54:45.97+00:00
alexander jacob 0 Reputation points
answered 2026-09-20T14:30:05.6133333+00:00
DaveM121 932.4K Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

CoPilot usage limits

Does Copilot Premium e5 have hourly restrictions on usage or fair usage restrictions

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-05-26T06:39:10.1733333+00:00
Andrew Stanwell 50 Reputation points
commented 2026-09-19T16:20:37.4633333+00:00
Steve Dyck 0 Reputation points
1 answer

Facing problem in creating new account for free.

I tried to create an free account to complete my activities as a part of coursera. But while trying to include my visa card number , everytime a message shows under the card holder name that - Check that the details in all fields are correct or try a…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-09-19T05:32:28.9533333+00:00
Mohaimenul Islam 0 Reputation points
answered 2026-09-19T05:32:46.73+00:00

AI answer

3 answers

we purchased microsoft 365 family plan and can sign on my desk top

We termed out on our microsoft 365 when we discovered this we went to try to log back on and purchase microsoft 365 family plan it went through. so I got it on my laptop working ok but it still not working on my desktop, please help by giving me a number…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-09-18T17:28:10.2866667+00:00
pam mitchell 0 Reputation points
answered 2026-09-18T18:11:35.0433333+00:00
John Jefferson Doyon 87,640 Reputation points Independent Advisor
2 answers

Double Charge

I have already paid for a year's subscription for Microsoft 365 Personal as from 11 August 2026. Today (18 September 2026), I have requested an upgrade to the Microsoft 365 Family. I appear to have been charged twice on both dates when I only requested…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-09-18T13:10:52.1+00:00
Clare Clark 0 Reputation points
answered 2026-09-18T13:47:29.8433333+00:00
DaveM121 932.4K Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

Unknown Charge

I have been receiving a charge for $14.97 every month on the 10th from "Microsoft*pc game pmicrosoft.com waus." I have no transaction history of this, from my own account or an associated one. I need someway to prevent this from happening ever…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-09-17T21:28:42.34+00:00
Brennan 20 Reputation points
accepted 2026-09-17T22:16:38.4733333+00:00
Brennan 20 Reputation points
2 answers

Trying to login and update license

Hello, I'm trying to update my license with your office and won't let me.

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-09-17T21:22:23.5366667+00:00
Anabel Rangel 0 Reputation points
answered 2026-09-17T21:57:50.8566667+00:00
EmilyS726 267.8K Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

I am a Win365 paying private customer! How can I get help from MS support with MS insist that my account is an Business account?

I am a private customer of Microsoft 365 but Microsoft do not allow me to administer my own computer, like updates etc. I can not geet in contact with ANY support from Microsoft!! Do I have to cancel my MS365 or is there any way to get some help from MS…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-09-17T01:03:04.38+00:00
JR Lindstrom 40 Reputation points
accepted 2026-09-17T08:52:25.99+00:00
JR Lindstrom 40 Reputation points
1 answer

Cancel Hacked One-Drive Plan

So how do I cancelled my old One-Drive plan and 365 plan to my hacked account; ******@outlook.com

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-09-17T06:56:44.0166667+00:00
Lee Holt 20 Reputation points
answered 2026-09-17T07:31:07.3966667+00:00
DaveM121 932.4K Reputation points Independent Advisor
1 answer

how to unsubscribe to MS Xbox for subscription not appearing on my account

I keep getting charged $24.77 for an xbox subscription that does not appear under my user name: ******@hotmail.com How do I unsubscribe to it?

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-09-15T19:31:39.3166667+00:00
Yvonne Kenyon 0 Reputation points
answered 2026-09-15T19:31:55.5333333+00:00

AI answer

1 answer

Requesting a Refund for my purchase

I need a refund for a Microsoft Store app purchase. I purchased VirtualTablet and would like to request a refund. I purchased VirtualTablet from Microsoft Store for ₹264 on September 9, 2026. The app does not work with my iPad/Windows setup, and I would…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-09-15T14:54:52.09+00:00
SUJAL NAYAK 0 Reputation points
answered 2026-09-15T15:27:45.15+00:00
SD - IA 179.4K Reputation points Independent Advisor
2 answers

Multiple Accounts

I seem to have multiple accounts under my name and when registering for an exam its causing issue. Can I merge

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-09-13T15:45:04.3533333+00:00
Lee Williams 0 Reputation points
commented 2026-09-15T08:33:40.1+00:00
Kai-H 26,840 Reputation points Microsoft External Staff Moderator
1 answer

Não solicitei cancelamento da conta Microsoft 365

Prezados, Fiz um comentário que não estava conseguindo acessar o Microsoft 365 e o aplicativos do Word, Excel e outros do grupo, e a Microsoft entendeu que eu estava cancelando minha assinatura e pedindo o reembolso. Assim, solicito desconsiderar e…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-09-14T22:31:22.7133333+00:00
Miguel Alcantara 0 Reputation points
edited an answer 2026-09-14T23:05:33.71+00:00
Jonathan Deives 81,515 Reputation points Independent Advisor
1 answer

Double subscription

I have two 365 accounts one prepaid with two years to go and one automatically renewing which has already taken a payment for this year. Can I get this repaid although they are registered to different email addresses?

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-09-14T16:39:20.8633333+00:00
Clare472 0 Reputation points
answered 2026-09-14T17:12:10.28+00:00
John Jefferson Doyon 87,640 Reputation points Independent Advisor
1 answer

how to use microsoft for free

When I bought my laptop, it has an inclusion of 1 year subscription for all Microsoft apps, but after that free trial I cannot use it anymore for free like even the basic feature. It says that i need to activate it again but i don't wanna subscribe. And…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-09-14T15:14:45.0233333+00:00
, 0 Reputation points
answered 2026-09-14T15:22:17.8433333+00:00
Stefan Blom 352.1K Reputation points MVP Volunteer Moderator
3 answers

Need assistance with paying invoice from outside the country

Hello. I have an Azure account created in Canada a few years back. I accidentally use its service from outside the country. Now there's a invoice in Canadian dollar and I can't make any payment using other credit cards from outside Canada. I can't send a…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-09-13T22:02:07.41+00:00
Gia Hy Võ 5 Reputation points
answered 2026-09-14T10:05:49.32+00:00
jany lin 0 Reputation points
1 answer

sign in problem

Moderator moved from Microsoft 365 and Office | Access | Other | Windows Moderator note: personal information removed from the screen shot

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-09-13T12:20:51.94+00:00
khiloni parmar 0 Reputation points
answered 2026-09-13T12:57:18.74+00:00
Stefan Blom 352.1K Reputation points MVP Volunteer Moderator
1 answer One of the answers was accepted by the question author.

Multiple subscriptions

Are there 2 windows 365 subscriptions associated with [personal info removed] Moderator note: personal information (e-mail address) removed

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-09-13T11:57:36.8+00:00
James Schneider 20 Reputation points
accepted 2026-09-13T12:24:01.15+00:00
James Schneider 20 Reputation points