Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
5,399 questions
2 answers
Why am i being charged twice on my monthly subscription
Why am i being charged twice on my monthly subscription, a payment was taken on 2nd of October 2026 and a message is popping up asking me to update and make a payment, why?
Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked
2026-10-16T09:23:25.2533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 98%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPD%3C/text%3E%3C/svg%3E)
patience domingos
0
Reputation points
answered
2026-10-16T09:56:34.1466667+00:00
DaveM121
939.5K
Reputation points
Independent Advisor
2 answers
Old emails have suddenly appeared
My email suddenly switched to old emails from 2021. How do I switch back?
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
11,228 questions
asked
2026-10-16T09:05:41.7233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 3%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDJ%3C/text%3E%3C/svg%3E)
DONALD JOST
0
Reputation points
answered
2026-10-16T12:37:51.2266667+00:00
TaoLi
116.5K
Reputation points
Independent Advisor
2 answers
One of the answers was accepted by the question author.
Cannot access my account due to change in phones
Good afternoon, I have recently changed my cellphone and cannot get into any of my accounts, I am the only admin on the account and I don't have my old phone anymore, I need URGENT help accessing authenticator or getting it to work on my new cellphone…
Microsoft 365 and Office | Install, redeem, activate | For business | Other
Microsoft 365 and Office | Install, redeem, activate | For business | Other
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
10,261 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 91%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
1 answer
No Cards for Redemption
the India store is out of stock. Even the Overwatch gift card, which was the only option left, is now out of stock too. As a result, we have no way to redeem the points we have earned. Many of us have collected a large number of points through consistent…
Bing | Microsoft Rewards
Bing | Microsoft Rewards
A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.
8,550 questions
asked
2026-10-16T09:05:17.12+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 65%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EYR%3C/text%3E%3C/svg%3E)
yuvraj Rajput
0
Reputation points
answered
2026-10-16T09:56:27.2766667+00:00
Van S
24,565
Reputation points
Independent Advisor
2 answers
Unable to renew expired subscription as won't let me change country in payment method following move
I moved from UK to France 9 months ago. My 365 subscription has just expired. I have tried to renew, but the payment method does not allow me to change the country from UK to France. I've changed all the country details on the account. Any…
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
26,462 questions
asked
2026-10-16T09:00:15.79+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 93%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETT%3C/text%3E%3C/svg%3E)
Teena Twelves
0
Reputation points
edited an answer
2026-10-16T09:56:21.6833333+00:00
GsN5034 - IA
78,870
Reputation points
Independent Advisor
0 answers
Microsoft 365 Admin Center Displays a Deployment Error for Free Marketplace Apps
Issue Users attempting to deploy our app through Microsoft 365 Admin Center > Integrated apps receive the following message: Deployment error: We are unable to initiate the deployment. To deploy the app, go to the website where it is hosted. The app…
Azure App Service
Azure App Service
Azure App Service is a service used to create and deploy scalable, mission-critical web apps.
10,096 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 67%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESJ%3C/text%3E%3C/svg%3E)
2 answers
would u like us to repair now? It never repairs
when ever I try to open word file it shows "we are sorry but word has run into an error that is preventing it from working correctly word until need to be closed as a result.
Microsoft 365 and Office | Word | For home | Windows
Microsoft 365 and Office | Word | For home | Windows
A family of Microsoft word processing software products for creating web, email, and print documents.
62,913 questions
asked
2026-10-16T08:48:57.64+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 27%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERA%3C/text%3E%3C/svg%3E)
Rasha Atef
0
Reputation points
answered
2026-10-16T09:09:19.9166667+00:00
Stefan Blom
354.5K
Reputation points MVP
Volunteer Moderator
1 answer
Microsoft learning very slow during specialty examn
Hi everyone, I just had my az-120 exam, and while I had previous experience with Microsoft certification exams, I was surprised I was surprised to see how laggy the microsoft learn was, and I was wondering if it’s performance during an exam is limited,…
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
58,371 questions
asked
2026-10-16T08:48:27.1466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 76%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
SILVIU
0
Reputation points
answered
2026-10-16T09:55:09.96+00:00
Julian Sharp
45,856
Reputation points
2 answers
Exchange Online / Intune: Automatically Distributing Central IT Emergency Contacts to iPhones
Hello everyone, I am currently working on an internal IT project and looking for a suitable technical solution to centrally manage approximately 25 IT emergency contacts and automatically distribute them to the smartphones of the relevant employees. Our…
Exchange Online
Exchange Online
A cloud-based service included in Microsoft 365, delivering scalable messaging and collaboration features with simplified management and automatic updates.
7,446 questions
asked
2026-10-16T08:44:55.5366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 83%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKJ%3C/text%3E%3C/svg%3E)
Kugler, Joshua
0
Reputation points
edited the question
2026-10-16T13:23:00.18+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 15%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDV%3C/text%3E%3C/svg%3E)
Daniel-Vo
7,050
Reputation points Microsoft External Staff
Moderator
2 answers
OpenProcessToken across accounts: is SeDebugPrivilege required with an existing process handle and token DACL access?
Please clarify the documented access requirements for OpenProcessToken, ideally with confirmation from the Windows API/documentation team. Reference:…
Windows development | Windows API - Win32
3,066 questions
asked
2026-10-16T08:44:25.6733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 13%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
JC
0
Reputation points
answered
2026-10-16T10:19:49.48+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 91%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPN%3C/text%3E%3C/svg%3E)
Percy Nguyen (WICLOUD CORPORATION)
160
Reputation points Microsoft External Staff
Moderator
2 answers
Pool of credits
Good morning, I am trying to use my agent and this is what I get: You need credits to continue. Credits power building and running your agents and workflows. This environment is out of credits. Contact your admin to add more credits. Learn more. Error…
Microsoft Copilot | Other
2,291 questions
asked
2026-10-16T08:42:48.62+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 11%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELS%3C/text%3E%3C/svg%3E)
Lancman, Sacha
0
Reputation points
edited the question
2026-10-16T14:24:07.6666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
Vikki-T
12,080
Reputation points Microsoft External Staff
Moderator
0 answers
Multiple Office account
Office 2019 is activated but Word continues to show an additional Home and Student 2021 licence that is absent from Installed apps
Microsoft 365 and Office | Word | For home | Windows
Microsoft 365 and Office | Word | For home | Windows
A family of Microsoft word processing software products for creating web, email, and print documents.
62,913 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 37%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFS%3C/text%3E%3C/svg%3E)
2 answers
where can i see my completed azure certifications?
where can i see my completed azure certifications to download?
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
58,371 questions
asked
2026-10-16T08:37:30.0966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 64%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKM%3C/text%3E%3C/svg%3E)
kamala Machammagari
0
Reputation points
answered
2026-10-16T09:55:27.4733333+00:00
Julian Sharp
45,856
Reputation points
1 answer
How can I delegate Azure Lighthouse permissions through the Azure portal instead of using an ARM template?
Hi, I have a question about delegating permissions using Azure Lighthouse. When configuring Azure Lighthouse delegation, I found that I needed to create an ARM template in the managing tenant and deploy it to the customer tenant. In particular, when I…
Azure Lighthouse
Azure Lighthouse
An Azure service that provides secure managed services and access control for partners and customers.
102 questions
asked
2026-10-16T08:35:37.87+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 8%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMO%3C/text%3E%3C/svg%3E)
Mic-Ohara
0
Reputation points
answered
2026-10-16T11:07:40.7366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 38%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMP%3C/text%3E%3C/svg%3E)
Marcin Policht
110.6K
Reputation points MVP
Volunteer Moderator
1 answer
How to recovery account back from hacked?
my microsoft account has been hacked and they change my email i cant login and i purchase my minecraft i want my account back
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
26,462 questions
asked
2026-10-16T08:34:35.1066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 90%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EP%3C/text%3E%3C/svg%3E)
purgedxd
0
Reputation points
answered
2026-10-16T09:20:29.8766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 15%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOI%3C/text%3E%3C/svg%3E)
Onyx Is here
5,195
Reputation points
Independent Advisor
2 answers
trying to instal W Hello fingerprint but then a Pin is demanded which is unavailable on my PC
In recent weeks I have repeatedly run into a brick wall when trying to get certain things to work on the system. The system invariably demands that I enter a Pin, but I do not have one, it tells me that I can go into accounts/settings and reset but when…
Windows for home | Windows 11 | Security and privacy
8,816 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 93%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERD%3C/text%3E%3C/svg%3E)
1 answer
Microsoft account hacked and locked out but still active on device.
Hey everyone. A few months ago (June 27th) I got hacked and I recieved an email saying that my passkey was changed. Ever since then I've been trying and trying to get back into the account but it's like it doesn't even exist. I was even able to make a…
Windows for home | Windows 11 | Accounts, profiles, and login
10,312 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 61%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
1 answer
cuenta suspendida rewards
Hola, mi cuenta de Microsoft Rewards ha sido suspendida por presuntas infracciones. No he realizado ninguna actividad automatizada, fraudulenta ni contraria a las reglas. Utilizo mi cuenta únicamente para mis búsquedas y actividades personales. Solicito…
Bing | Microsoft Rewards
Bing | Microsoft Rewards
A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.
8,550 questions
asked
2026-10-16T08:30:31.0566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 42%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHA%3C/text%3E%3C/svg%3E)
Hernan azcona
0
Reputation points
answered
2026-10-16T09:05:59.9733333+00:00
Onyx Is here
5,195
Reputation points
Independent Advisor
2 answers
i have completed my az-400 exam on 08/10/2026 , but still my score cared in not updated .
Hi Team , Please help me to get the AZ-400 exam score card . It showing like below in pearsonvue site. 10/08/2026AZ-400Designing and Implementing Microsoft DevOps SolutionsTaken10/08/2026AZ-400Designing and Implementing Microsoft DevOps SolutionsTaken
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
58,371 questions
asked
2026-10-16T08:21:40.2333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 85%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
Malepati Ashok Kumar
0
Reputation points
answered
2026-10-16T09:56:56.76+00:00
Julian Sharp
45,856
Reputation points
1 answer
MS 365 Copilot basic UI does not appear in M365 Applications
We have users with Microsoft Business Premium and Microsoft E3 licenses. We have noticed that M365 Copilot basic chat appears in Word, Excel, powerpoint applications for Business Premium users but not for E3 license users
Microsoft Copilot | Other
2,291 questions
asked
2026-10-16T08:20:20.2133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 4%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPP%3C/text%3E%3C/svg%3E)
Ponnushankar Ponnaiah
0
Reputation points
answered
2026-10-16T08:28:27.21+00:00
Ponnushankar Ponnaiah
0
Reputation points