26,298 questions with Microsoft 365 and Office | Subscription, account, billing | For home | Windows tags

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“Microsoft Account Suddenly Says ‘Account Doesn’t Exist’ After Email/Sign-in Changes – Unable to Recover My Account”

Microsoft Account Says “Account Doesn’t Exist”, But New Sign-Up Says “Already Exists” – Recovery Form Also Not Working Hello Microsoft Community, I need urgent help recovering my Microsoft account. I have already tried every available recovery method,…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-18T17:49:28.5266667+00:00
Ajay kumar Maurya 20 Reputation points
commented 2026-10-04T11:12:57.1766667+00:00
Ajay kumar Maurya 20 Reputation points
1 answer

A glitch has corrupted microsoft 365

apparently a glitch has corrupted my MS365 banner keeps appearing 5 days expired now need to upgrade. it was already installed on my desktop when i purchased it. I tried all the different ways of getting rid of banner to no avail. Now I cant edit…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-03T12:03:08.4433333+00:00
Tracey Bishop 0 Reputation points
edited the question 2026-10-04T09:38:51.46+00:00
Stefan Blom 353.7K Reputation points MVP Volunteer Moderator
2 answers

Product Key Activation

My product key activation was not finalised due to failed billing card details registration [Moved from Microsoft 365 and Office | Subscription, account, billing | For education | Windows]

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-03T09:58:16.94+00:00
Gbenga Falodun 0 Reputation points
edited the question 2026-10-04T09:36:23.6833333+00:00
Stefan Blom 353.7K Reputation points MVP Volunteer Moderator
1 answer

two subscriptions for Microsoft 365 Family

I had a message advising my 365 Family subscription was due to expire and so renewed yesterday (3 Oct) for a year. However when I have checked the subscription history, Account shows the October purchase but under Subscriptions I can see another 365…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-04T06:21:21.4033333+00:00
Amanda Edwards 0 Reputation points
answered 2026-10-04T06:58:28.3033333+00:00
DaveM121 936.6K Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

MS Office 365 Premium w/Copilot - Family Limitations

Given that the owner of the subscription is the only one who can use Copilot has been discussed in many posts, I was wondering if Microsoft might consider an idea? Microsoft gives away six users for the app. It would be fantastic if at least one more…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-03T13:31:07.6033333+00:00
SteveBabcock-4251 20 Reputation points
accepted 2026-10-03T18:42:46.8033333+00:00
SteveBabcock-4251 20 Reputation points
2 answers

Microsoft 365 Billing

I have a yearly subscription for Microsoft 365 on my current desktop computer. I have purchased a new computer and purchased Microsoft 365 for the new computer. I want to confirm that I will only be billed my yearly subscription of $99.99 next year on…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-03T17:15:17.81+00:00
William Murphy 0 Reputation points
answered 2026-10-03T18:34:29.67+00:00
paulr0511 48,965 Reputation points Independent Advisor
2 answers

How can I connect with a real person at Microsoft?

How can I connect with a real person at Microsoft?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-03T16:56:12.4566667+00:00
Anthony Jackowski 0 Reputation points
answered 2026-10-03T17:45:58.1233333+00:00
Igor Leyko 112.4K Reputation points Independent Advisor
2 answers

I have been billed twice.

I have been billed twice this year. Once in August and now October. I would like a refund please. Is there anyone that I can talk too in person.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-03T16:59:59.8733333+00:00
Pamela Bilbrew 0 Reputation points
answered 2026-10-03T17:37:13.35+00:00
EmilyS726 270.5K Reputation points Independent Advisor
2 answers

I need to remove an old college email and username which micro soft thinks is an account.

Hi, I need help please. I've spent far to much time already trying to gain access to support / help. First an old account needs deleting so that I will only have one account in operation. Namely the one I'm signed into now. Next, I have started a 1…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-03T16:04:29.6366667+00:00
robert lindsay 0 Reputation points
commented 2026-10-03T16:43:19.92+00:00
EmilyS726 270.5K Reputation points Independent Advisor
1 answer

Credit Card info.

Cannot update my credit card info. Need a phone number to talk with a representative.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-03T15:06:39.2733333+00:00
Larry Daniel 0 Reputation points
answered 2026-10-03T16:32:57.47+00:00
paulr0511 48,965 Reputation points Independent Advisor
1 answer

Determining if the purchase of extra space is needed, or if space requirement can be reduced.

Paypal is charging my account each month for a Microsoft 365 subscription of $2.13. Please tell me what this is for. It may be something about needing more space on my computer or on my mobile phone. Please help me to know if I really need this, and if I…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-03T13:19:23.2+00:00
Robo 0 Reputation points
answered 2026-10-03T14:12:42.05+00:00
EmilyS726 270.5K Reputation points Independent Advisor
2 answers

Microsoft has me labeled as a child, I am an adult

I need to buy Excel for college, I can't because every time I try to checkout I get a pop up saying 'You need to be an adult to buy this product.' Reddit is no help, the AI support is no help. Please. My birthyear is listed as 2006 in my account.…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-29T23:30:11.85+00:00
Dragon 0 Reputation points
answered 2026-10-03T13:48:41.5+00:00
Thomas4-N 22,380 Reputation points Microsoft External Staff Moderator
2 answers

How can I check my subscription details

I want to check my subscription details as I have changed login details and bank details and my laptop.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-04-29T01:32:38.8966667+00:00
George Munro 15 Reputation points
commented 2026-10-03T09:28:25.3633333+00:00
Terence Baker 0 Reputation points
1 answer

Am not able to see my previously stored excel sheets

Am not able to see my previously stored excel sheets . I had created my microsoft account but now am not able to see my documents . pls get back to me <moderator: PII removed>@gmail.com Phone no: <moderator: PII removed>

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-03T08:13:36.4133333+00:00
manish vyas 0 Reputation points
edited the question 2026-10-03T08:36:04.5533333+00:00
Erland Sommarskog 137.6K Reputation points MVP Volunteer Moderator
1 answer

Microsoft 365 and Office | Subscription, account, billing | For home | Windows Windows for home | Windows

I changed the email and security info on my Microsoft account (Minecraft Java Edition is linked to it). I signed out by accident and now I can't remember the new email address I set. I added a backup email and I still have access to it. When I try to…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-03T08:16:13.6566667+00:00
luurrvf s 0 Reputation points
answered 2026-10-03T08:16:29.8433333+00:00

AI answer

1 answer

Microsoft 365 renewal payment declined by both credit card and PayPal.

I need to renew my subscription. I added a new card but Microsoft keeps asking me to check the info, nothing is wrong as I see pending charges on my statement of 0.00 for Microsoft. My bank says my card is not blocked and it's an issue with Microsoft.…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-02T21:42:48.7433333+00:00
Kaare Long 0 Reputation points
answered 2026-10-03T07:38:59.9333333+00:00
Vikki-T 11,350 Reputation points Microsoft External Staff Moderator
2 answers

How can I delete these former employer signs in (Illuminology and Sunshine) ?

How can I delete these former employer signs in (Illuminology and Sunshine) ?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-06-08T17:53:14.6366667+00:00
Anonymous
commented 2026-10-03T05:46:23.0566667+00:00
JuliaMarvin 23,005 Reputation points Volunteer Moderator
1 answer

I paid for my subscription to update Microsoft 365 and it is not installing

I keep getting messages to pay for the renewal of my subscription, but I already paid for it and I didn't install and I keep getting message to pay. How can this be fixed?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-02T23:47:29.56+00:00
dantemaze 0 Reputation points
answered 2026-10-03T01:02:37.7333333+00:00
Jeronimo Fuerte 46,725 Reputation points Independent Advisor
1 answer

How to fix unlicensed product issue

When I open excel or word it says that I have an unlicensed product and won't let me use it? What to do?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-02T22:22:57.3766667+00:00
Tina Grewell 0 Reputation points
commented 2026-10-02T22:56:40.0933333+00:00
EmilyS726 270.5K Reputation points Independent Advisor
2 answers

Microsoft Office 2019 no longer works

I purchased Microsoft Office in 2019. It stopped working on Sept 24, 2026 How do I get it working again. Thank you, Eric Miller

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-29T22:23:10.4766667+00:00
Eric 0 Reputation points
answered 2026-10-02T22:09:25.9566667+00:00
B2B PRO 0 Reputation points