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I purchased Microsoft 365 but cannot figure out the profile I used

Hello, I recently got a new computer and with that I purchased Microsoft 365. When I did that Microsoft made my create a domain name, and therefore I purchased 365. Now I have another email that was created ******@outlook.com but it is now showing 365…

Microsoft 365 and Office | Other
asked 2026-10-09T14:50:58.5966667+00:00
Marcie Schwartz 0 Reputation points
answered 2026-10-09T16:44:13.19+00:00
SD - IA 180.8K Reputation points Independent Advisor
1 answer

URGENT — Sole Microsoft 365 Business Administrator Locked Out — Tenant Recovery Needed

I am the sole administrator and licensed user of a Microsoft 365 Business Standard subscription purchased directly from Microsoft. My annual subscription renewed successfully on May 14, 2026. Microsoft suddenly stopped recognizing my administrator…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-09T14:50:37.4133333+00:00
Kimberly Allen 0 Reputation points
answered 2026-10-09T15:21:44.58+00:00
Nam-D 4,170 Reputation points Microsoft External Staff Moderator
2 answers

Microsoft Authenticator log in loop

I just changed phones. I am attempting to log into MSTeams. I am being asked to Authenticate in Microsoft Authenticator. Microsoft Authenticator opens with a number telling me to then input this number into Microsoft Authenticator..... How does it not…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-09T14:50:19.14+00:00
Jonathan McConnell 0 Reputation points
edited the question 2026-10-10T05:48:24.1166667+00:00
Kai-Ex 1,580 Reputation points Microsoft External Staff Moderator
0 answers

Copilot is keep crashing

I am trying to help a user, and her Copilot keeps crashing. I have tried clearing caches and did all the steps provided. Uninstalled and installed 3 times, but no change. Copilot 365 app keeps crashing, but I did the same install for my laptop, and it's…

Microsoft Copilot | Microsoft 365 Copilot | Development
asked 2026-10-09T14:40:25.8933333+00:00
Rahila Shah 0 Reputation points
1 answer

Windows reset my desktop and my files for a still good Microsoft Account

My desktop still good and brand new, few hours later i check back and it reset back to normal new screen. 1 Star how could i repair 😭😭😭?

Windows for home | Windows 10 | Recovery and backup
asked 2026-10-09T14:39:50.56+00:00
VodGamerCCD 0 Reputation points
answered 2026-10-09T15:14:14.4166667+00:00
DaveM121 937.9K Reputation points Independent Advisor
1 answer

Problem compliance VPN CISCO CONNECT

Cuando trato de conectarme a vpn (cisco) del cliente con el cual trabajo me da un error de compliance. No se si es a nivel win que me este faltando algo. Me ayudan a validarlo?

Windows for home | Windows 11 | Internet and connectivity
asked 2026-10-09T14:34:56.8933333+00:00
ZUFFI Alvaro ACCENTURE 0 Reputation points
answered 2026-10-09T15:27:54.7133333+00:00
DYARI BARHAM 37,841 Reputation points Independent Advisor
0 answers

Where have my copilot agents gone?

Hi there, I created a handful of custom copilot agents for an ongoing work project, that have suddenly disappeared. Only 3 of the 7-8 are still showing up, and when I search for the others I find nothing. I really would like to avoid having to create…

Microsoft Copilot | Windows Copilot | App
asked 2026-10-09T14:33:34.36+00:00
Rebecca Mattina 0 Reputation points
0 answers

Microsoft Graph / OneDrive for Business: Does PUT /content guarantee atomic create-if-absent?

Product: Microsoft Graph API – OneDrive for Business / SharePoint Online Subject: Does PUT /content with conflictBehavior=fail guarantee atomic file creation under concurrent requests? Background We are developing an iOS application that uses OneDrive…

Microsoft Security | Microsoft Graph
asked 2026-10-09T14:32:29.3733333+00:00
i2DocDev 0 Reputation points
1 answer

como solucionar un problema que le impide a word funcionar correctamente

acabo de suscribirme a mi plan copilot y no funciona, no abre Word ni excel ni PPoint, compre la licencia pero nada abre.

Microsoft 365 and Office | Install, redeem, activate | Other | Windows
asked 2026-10-09T14:26:21.15+00:00
Manuel De Rosa 0 Reputation points
answered 2026-10-09T15:02:08.26+00:00
DaveM121 937.9K Reputation points Independent Advisor
0 answers

Copilot zeigt ein Limit im normalen Edge-Browser, aber nicht in der Edge-Seitenleiste – beim gleichen Konto

Hallo Moderator Vikki-T, auf Wunsch vom 09.10.26 um 11Uhr37 beim Thema how to fix copilot, dass ich ein eigenes Thema stellen soll, komme ich gerne nach. Danke für deine Antwort. Ich glaube, mein entscheidender Punkt ist nicht ganz angekommen. Es geht…

Microsoft Copilot | Other
asked 2026-10-09T14:23:41.5366667+00:00
René Schulz 20 Reputation points
2 answers One of the answers was accepted by the question author.

Need bitlock recovery key, but my device is missing from the list of devices

After I ran a Microsoft Defender scan, it requires a Bitlock Recovery key, but my personal PC is missing from the Device list on my account. So I can't find a way to obtain the bit lock recovery key. More importantly, I'm concerned why the device is…

Windows for home | Windows 11 | Recovery and backup
asked 2026-10-09T14:22:57.9033333+00:00
Millie Covey 0 Reputation points
commented 2026-10-09T19:54:55.7866667+00:00
EmilyS726 271.5K Reputation points Independent Advisor
1 answer

All my outlook icons are in some form of vietnamese

How do I change my outlook back to English when all my icons are in some form of vietnamese and no language optiond str available in Settings?

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-10-09T14:19:46.7633333+00:00
Sue Andrew 0 Reputation points
answered 2026-10-09T15:00:00.5+00:00
TaoLi 115K Reputation points Independent Advisor
1 answer

Package validation error -Silent install check, Add/remove entry, Bundleware.

I have a WIX MSI. I get: Silent install check We could not identify if your app is installing silently. Entry in add or remove programs We could not identify the app name and the publisher name that your app has added in the add or remove…

Microsoft Partner Center | Other
asked 2026-10-09T14:19:05.59+00:00
SallyPeck 0 Reputation points
commented 2026-10-09T14:28:21.7566667+00:00
SallyPeck 0 Reputation points
1 answer One of the answers was accepted by the question author.

question deleted - I believe erroniously

My question was auto-deleted for a Code of Conduct violation immediately after posting. It's a technical question about driveItem delta behaviour — no links, no promotion, nothing targeting anyone. I suspect the spam filter matched the eTag/cTag value…

Community Center | Discuss the Q&A site | Other feedback
asked 2026-10-09T14:16:25.5766667+00:00
Jon Ed 0 Reputation points
commented 2026-10-09T15:11:04.8733333+00:00
Jon Ed 0 Reputation points
2 answers

IMac Pro too old - have I wasted subscription of £84.99?

The microsoft365 automatically renewed in July 2026 but I didn’t use it until September. It wouldn’t ‘save’ or ‘print’. I now realize that my MacBook Pro (version 10.15.8) is too old. Is there any way I can at least print what I have?

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-10-09T14:12:17.3066667+00:00
Diane Sullivan 0 Reputation points
answered 2026-10-09T14:49:48.1966667+00:00
DaveM121 937.9K Reputation points Independent Advisor
2 answers

How to fix a bluescreen when using PC hotspot.

Hi there, Over the past few days, I've witnessed my PC crushing whenever I enable the hotspot and connect my phone. Once I've connected to the hotspot, it takes about 5 minutes and my pC crashes. here are the dump files:…

Windows for home | Windows 11 | Internet and connectivity
asked 2026-10-09T14:08:53.0133333+00:00
steven okoth 0 Reputation points
commented 2026-10-09T16:15:06.5233333+00:00
David-M 127.7K Reputation points Independent Advisor
1 answer

Transfer lisensi Windows 11 Pro dari PC lama ke PC baru

Halo, saya ingin memeriksa apakah lisensi Windows 11 Pro di laptop lama saya, Lenovo ThinkPad E540, dapat dipindahkan ke laptop baru saya, Lenovo LOQ. Di E540, Windows 11 Pro berstatus Licensed, dengan RETAIL channel, dan aktivasi digital terhubung ke…

Windows for home | Windows 11 | Licensing and activation
asked 2026-10-09T14:08:48.58+00:00
Dedy Priyady 0 Reputation points
commented 2026-10-09T15:07:54.8233333+00:00
Neil D 34,440 Reputation points Volunteer Moderator
1 answer

Where to contact or get help from Microsoft

My Microsoft account has been hacked and the attacker has changed the Email, so I have no way of getting back in and when I try to submit the recovery form it tells me, that my email doesn't exist. I have replied to an email, which I got typing with a…

Microsoft Security | Microsoft Identity Manager
asked 2026-10-09T14:08:09.23+00:00
Laquez 0 Reputation points
answered 2026-10-09T14:08:27.88+00:00

AI answer

1 answer

Trouble downloading windows update and drivers

I am having issue with downloading the updates via manual Windows update. It appears to be pending download and unable to download the drivers/patches. The issue has been occured in multiple Windows build (25H2 and 26H2) Please refer the attached…

Windows for home | Windows 11 | Windows update
asked 2026-10-09T14:06:42.5533333+00:00
Akhil Babu 41 Reputation points
commented 2026-10-09T14:40:57.0866667+00:00
Dio Xavier 297.1K Reputation points Volunteer Moderator
1 answer

Impact of SMS/Voice MFA Retirement – February 2027

Hello, just two questions: What happens if a user has Microsoft Authenticator or TOTP registered alongside SMS/voice authentication methods when SMS and voice are retired on February 1, 2027? Will the user be required to register a phishing-resistant…

Microsoft 365 and Office | Other
asked 2026-10-09T14:06:21.1766667+00:00
Dino Anzellotti 0 Reputation points
answered 2026-10-09T14:07:15.6533333+00:00

AI answer