2,051 questions with Microsoft 365 and Office | Subscription, account, billing | For home | MacOS tags

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Switching Microsoft 365 subscription for Windows to Microsoft 365 subscription for Mac

I will be receiving a Macbook Air M5 in several weeks and would like to use Microsoft 365 on the Mac. How do I switch subscription to the Mac? Thanks in advance for your help.

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-09-19T19:54:58.2666667+00:00
Jim LaRosa 0 Reputation points
accepted 2026-09-19T19:57:44.96+00:00
Jim LaRosa 0 Reputation points
3 answers

Double Billing

hello. I am being double billed. I have an account under ******@gmail.com and possibly one under ******@gmail.com Can we resolve this here ?

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2025-11-25T20:34:52+00:00
Brett Colvin 5 Reputation points
commented 2026-09-19T17:00:38.4833333+00:00
Jeff Mullis 0 Reputation points
2 answers

subscription cancelled

My subscription has been cancelled although it was paid before its expiration date on 07/24/2026 by Maria Di Stefano I've already sent you the bank receipt to show the payment.

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-09-19T16:16:46.3633333+00:00
marirosa 0 Reputation points
answered 2026-09-19T16:52:11.3533333+00:00
Lester Bernard Reyes 84,820 Reputation points Independent Advisor
3 answers

Need link to the Copilot License Troubleshooter

When I select the Copilot License Troubleshooter it launches a blank page. What link do I use to get to Copilot License Troubleshooter? For Copilot-related entitlement or license issues, run the Copilot license troubleshooter in the Get Help app and…

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-05-27T13:08:24.3266667+00:00
Tom Whaley 25 Reputation points
answered 2026-09-17T18:11:54.86+00:00
frederic cardoso 0 Reputation points
2 answers

Office for iMac with Ventura

How do I obtain MS Office Suite for iMac running Ventura 13.7.8?

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-08-14T16:24:48.54+00:00
James McEachron 0 Reputation points
commented 2026-09-16T17:23:20.8466667+00:00
Victoria 0 Reputation points
1 answer

I am not able to activate my Microsoft account on my Mac book Air despite renewing my subscription. What could be the possible reasons and solutions?

My Mac Book Air has Version macOS Montery 12.75. I am not able able to activate my Microsoft Account after renewing it for one year. Please help with solutions.

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-09-16T08:37:42.5333333+00:00
chitra dhilip 0 Reputation points
answered 2026-09-16T09:10:29.9066667+00:00
DaveM121 932.4K Reputation points Independent Advisor
2 answers

My MS 365 subscription is not showing in my account. I have emails from MS indicating the subsciption, but my account only shows an expired version.

I am on a Mac, but this is not an Apple based subscription. I have checked that the account email is the one that MS are contacting me about.

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-09-14T09:17:26.1666667+00:00
Duncan Ross 0 Reputation points
answered 2026-09-14T09:51:24.2666667+00:00
DaveM121 932.4K Reputation points Independent Advisor
2 answers

My excel won't let me save, asking me to purchase 365 although my subscription is valid

HELP! My excel won't allow me to save. It is asking me to activate a subscription. I currently have a yearly subscription that renews in November 2026. So I don't understand why it is not registering this? I have completed system updates on my MacBook…

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-09-14T03:49:10.2733333+00:00
Jess T 0 Reputation points
answered 2026-09-14T04:25:24.23+00:00
Estrella721 46,015 Reputation points Independent Advisor
2 answers

Subscription not working

all my MS365 apps not all say I need to activate a subscription but my apple id is showiing an active subscription. Then when I try to reactivate I get an "unknown error" code. Please fix the following issue.

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-09-13T16:29:35.4866667+00:00
Matthew Leiner 0 Reputation points
answered 2026-09-13T17:09:40.0466667+00:00
John Jefferson Doyon 87,640 Reputation points Independent Advisor
2 answers

my account says it isn't active

I have a microsoft account that I have used for several years and am billed for monthly, currently my account won't let me do anything but view documents. This problem has just started in the past few weeks, it has occurred in excel and word. I have…

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-09-10T03:36:03.9166667+00:00
matt nelson 0 Reputation points
commented 2026-09-13T08:12:32.54+00:00
Kai-H 26,840 Reputation points Microsoft External Staff Moderator
1 answer

Charged for a package I did not subscribe to

Last month (4 August 2026), I subscribed to Microsoft 365 Personal (US$ 8.49 per month). Only to see a deduction from my Visa card on 29 August 2026, charged for the Microsoft 365 Family yearly fee of US$ 104.99. I have cancelled the Microsoft 365 Family…

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-09-12T06:08:52.9933333+00:00
Raina Hatutala 0 Reputation points
commented 2026-09-13T05:26:41.34+00:00
DaveM121 932.4K Reputation points Independent Advisor
1 answer

Personal subscription paid for a year, been taken away with technical problem.

Account and product State that this is about Microsoft 365 Personal and access to Word on a MacBook. Confirm the Microsoft account email you’re signed in with. Timeline of events Mention that you purchased Microsoft 365 Personal, paid up front, and…

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-09-13T01:56:22.0766667+00:00
Andrew Prettejohn 0 Reputation points
commented 2026-09-13T02:29:29.0766667+00:00
Andrew Prettejohn 0 Reputation points
3 answers

How to fix Microsoft365 is on Mac desktop

In July I purchased Microsoft 365 Personal 12-month subscription. Previously I had a one-time purchase for Microsoft 365. In September Word and Excel no longer allowed me to edit or print. The messages all stated that a subscription is required to…

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-09-12T16:14:13.05+00:00
Kim Nicholson 0 Reputation points
commented 2026-09-13T01:43:38.5+00:00
EmilyS726 267.8K Reputation points Independent Advisor
1 answer

Changing my 365 email on a Mac

My current account is with an email that is being discontinued. My ongoing PERSONAL email is being rejected as "organizational". The fixes I see are all Windows-based.

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-09-09T23:19:06.3066667+00:00
Jane Garthson 0 Reputation points
commented 2026-09-11T00:28:27.11+00:00
EmilyS_726 29,285 Reputation points Volunteer Moderator
2 answers

my subscription

my subscription that I have been paying for on apple is not recognized

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-09-10T03:42:19.4133333+00:00
F Ollivierre 0 Reputation points
answered 2026-09-10T04:25:37.3166667+00:00
Estrella721 46,015 Reputation points Independent Advisor
2 answers

Macbook unable to edit on word

Hi guys im facing a serious issue and although I raised a ticket on Microsoft support almost 5 days ago until today no agent has contacted me. So I have a Microsoft subscription thats supposed to include office word on desktop, currently only my Web…

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-09-09T12:59:10.9666667+00:00
Gusai 0 Reputation points
answered 2026-09-09T13:44:13.5966667+00:00
DaveM121 932.4K Reputation points Independent Advisor
1 answer

Problem with subscription already purchased twice.

Hi. I would like to have a chat with a human. I have TWO subscriptions as every time I log off my account or restart my apple Mac, my subscription dissapear. Last time I purchased again as I though was expired by mistake because again log off and didn't…

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-09-08T21:28:40.48+00:00
ANA REDONDO PINILLOS 0 Reputation points
answered 2026-09-08T21:58:15.33+00:00
Stefan Blom 352.1K Reputation points MVP Volunteer Moderator
2 answers

Billing question

I don't understand an email that I received a couple of days ago, notifying me that I am going to be billed $199.99 for a subscription that I didn't know I had to Microsoft 365 Family. Please explain this purported charge.

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-09-08T17:32:21.08+00:00
David Trezise 0 Reputation points
answered 2026-09-08T18:08:58.2833333+00:00
EmilyS726 267.8K Reputation points Independent Advisor
1 answer

URGENT*** LOCKED OUT OF EMAIL AND PAID MICROSOFT 365 SUBSCRIPTION

I urgently need help accessing my Microsoft 365 on my Macbook. I have spent approximately nine hours trying to resolve this and unable to continue study and work. I'm also unable to access my emails. I have an active up to date and paid Microsoft 365…

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-08-28T01:35:06.7966667+00:00
Lisa M Lucas 0 Reputation points
commented 2026-09-08T04:11:37.77+00:00
Wendy 0 Reputation points
1 answer

I have trouble logging in to find an invoice and how to update my credit card information for my Microsoft yearly subscription

Hello i received an email stating I was charged for $99.99 today for my Microsoft 365 Personal yearly subscription. I want to access an invoice stating I was charged that details the date of charge, cost, and last 4 digits of the credit card used to give…

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-09-07T15:31:38.6066667+00:00
Rjay Juarez 0 Reputation points
answered 2026-09-07T16:10:38.6133333+00:00
Diana Mariz 10,915 Reputation points Independent Advisor