Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Account and billing questions
Please help me identify what I am being billed for and how long. I would also like to cancel whatever the service was which I haven't used as well as getting a well deserved refund. Regards Frank "Chip" Park
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
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Word/PPT Copilot works. OneNote Copilot unavailable. Check provisioning
My Microsoft account shows Microsoft 365 Personal with AI Credits. Copilot works in Word and PowerPoint but OneNote Copilot remains grayed out on Mac. Copilot Notebooks on iPhone displays "Copilot isn't available for this account." I have…
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
AI answer
Unable to access family subscription
Unable to access family subscription to microsoft 365. I Have used a family subscription for a long time and it recently stopped working. A new invitaton was issued and still it was not able to be accessed. My mac computer systems are up to date. How do…
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
How to transfer Office Home & Student 2021 to Mac
I have Microsoft office Home & student 2021 for lifetime in old my windows laptop which I got when I was purchasing that laptop but now I have upgraded to a Mac and I want to use that office and I downloaded the installer through Microsoft official…
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Office for Mac 2021 stopped working
Apparently Microsoft Office for Mac 2021 stopped being supported on October 13, 2026. Today - October 23rd, 2026 - it is telling me that it is not supported anymore. But it also isn't functional anymore. It should continue to work properly. I cannot…
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Licence expiring in three months instead of one year
I activated a new annual 365 licence today, setting up a new account, and downloaded the software. The account shows that the subscription expires in three months. How do I correct the expiration error?
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
I need to speak to a representative in billing for a refund. I need to speak to a person
I need to speak to a representative in billing for a refund. I need to speak to a person. I need to speak to someone on the PHONE.
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Trying to cancel one of two 360 accounts
I have two 360 personal accounts I want to cancel one of them. One was billed to me on October. 23 2026 I don't recall where I bought it from or why I have it. The other I bought when purchasing a new MAC at Best Buy on Feb 9, 2026 I will bet billed for…
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
microsoft subscription?
I have owned a MacBook for a couple years and have been using Word. Today I opened Word and was met with a message that I have to pay a subscription. I called Apple and after checking a few things they said it's a Microsoft thing. I honestly thought…
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Formal Complaint – Genuine Office Home & Student 2021 License Cannot Be Activated on Mac
Dear Microsoft Support Team, I purchased a genuine Office Home & Student 2021 license directly from Microsoft. The product was successfully registered to my Microsoft account on March 21, 2024, and it is still listed under my purchased products, with…
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Bought the wrong microsoft 365 subscription
Dear Outlook Team, My Microsoft 365 Single subscription includes 1 TB of storage, which is now full. I wanted to expand my storage by selecting "Get additional storage." However, during the checkout process, I realized that I had inadvertently…
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Office 2021 licence permanente sur MAc qui ne fonctionne plus
Bonjour, J'ai acheté en 2021 le pack Office avec une licence permanente. Excel, Word et PPT ne fonctionnent plus, un bandeau jaune me demande d'activer Microsoft 365. Je ne comprends pas car ma licence de mon pack en 2021 était perpétuelle. Merci de me…
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Cancel duplicate charges for Office 2024
I have been charged for multiple copies of Office 2024. I only need one. I never intended to order more than one. I want a refund for all but the one copy I have downloaded.
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Chat with an agent- Local Office requires 365 activation, then doesn't activate
I've had MSFT Office for years now locally on my MAC. A couple of weeks ago when I'd open Word or Excel I'd see a message saying I need to activate my MSFT 365 in order to edit or create. When I couldn't work around it, I purchased a MSFT 365 and Office…
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Why is my account not activated?
I signed up, paid the amount required, followed all instructions yet my Mac shows that activation needed. And there is no one to talk to. Great service!
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
I had Office 2021 for home and business and reinstalled but it sais I do not have license
I have confirmed I am logged into the correct account. The purchase of the product shows on my Subscriptions page, but I cannot get it to activate. It is giving me a No license found error repeatedly. Please advise.
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
purchased personal subscription
I purchased a personal subscription on the 14th October 2026. The money has been took out of my bank account but it is still telling me that I need to purchase Microsoft 365. I need this sorting as soon as possible because I have work that I need to…
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Office Home & Student 2021 - nothing is saving/working
I purchased a license for this in 2021 (for macOS), and all of a sudden it's saying I need to upgrade or activate my license, and none of my documents will save. What do I do? I know that support has now ended for this but I should still be able to use…
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
View only files
I purchased Office for Mac (full cost, not a subscription) and have been using it. In recent days all my files have become View-only. How do I fix this?
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Word not working because of activation issue
I purchased a new Mac and Microsoft Office Home & Student 2021 together from Dell for $149.99. Word was working, but it now says “License: Not Activated.” Under About Microsoft Word, it identifies an outlook email as the associated account. I cannot…
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
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