Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
25,707 questions
2 answers
can not add mobile number to my outlook account for 2FA
I do not have currently my mobile number on my account and would like to add my mobile number but the option is not there. the only option is to change my email address.
Outlook | Web | Outlook.com | Account management, security, and privacy
asked
2026-11-11T13:13:03.9566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
edited the question
2026-11-11T13:47:13.7066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 45%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED2%3C/text%3E%3C/svg%3E)
DaveM121 (2)
18,075
Reputation points
Volunteer Moderator
2 answers
My OneNote is not working "run into an error that is preventing from working correctly."
Please fix it now. I have important information there.
Microsoft 365 and Office | OneNote | For home | Windows
Microsoft 365 and Office | OneNote | For home | Windows
A family of Microsoft products that enable users to capture, organize, and reuse notes electronically.
9,982 questions
asked
2026-11-09T13:24:44.5233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(76.8, 94%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EYM%3C/text%3E%3C/svg%3E)
Ymereg Mabborang
0
Reputation points
commented
2026-11-11T13:45:23.9866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
Vikki-T
14,115
Reputation points Microsoft External Staff
Moderator
3 answers
I moved from Australia to SPain
I have updated my billing address to SPain. Cancelled my Australian SUbscription, tried paying with Amex, Pay Pal and Visa and Mastercard, it does not let me. I am trying using my Australian card, to no avail. Tried with my PSanish Card after changing to…
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
2,143 questions
asked
2026-11-09T18:02:53.1866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 3%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVA%3C/text%3E%3C/svg%3E)
Vivian Allen
0
Reputation points
commented
2026-11-11T13:44:40.5166667+00:00
Vikki-T
14,115
Reputation points Microsoft External Staff
Moderator
2 answers
I have Outlook 2003. Need to alter POP3 numbers for bt but the incoming one does not work.
Bt have advised me I must change some of my email settings. After doing so I have been able to send emails on the new POP 587 number. The new POP number for incoming mail 995 or 993 do not work.
Windows for home | Other | Email and communications
3,875 questions
asked
2026-11-09T13:39:52.72+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 90%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPP%3C/text%3E%3C/svg%3E)
Patricia Palmer
0
Reputation points
commented
2026-11-11T13:43:40.6866667+00:00
Vikki-T
14,115
Reputation points Microsoft External Staff
Moderator
2 answers
why do my emails end up in spam when sending to gmail
why do my emails end up in spam when sending to gmail
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
11,650 questions
asked
2026-11-09T11:39:29.99+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 11%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJC%3C/text%3E%3C/svg%3E)
James Cooper
0
Reputation points
commented
2026-11-11T13:43:10.1966667+00:00
Vikki-T
14,115
Reputation points Microsoft External Staff
Moderator
2 answers
Not receiving hotmail emails on android phone
I'm receiving emails sent from a pc, but not receiving any emails sent from mobile phones
Outlook | Outlook for mobile | Outlook for Android | For home
Outlook | Outlook for mobile | Outlook for Android | For home
Using Outlook for Android for personal email and calendar management
2,339 questions
asked
2026-11-09T11:35:08.7466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 22%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVA%3C/text%3E%3C/svg%3E)
Vanessa Ann Dilley
0
Reputation points
commented
2026-11-11T13:42:40.7033333+00:00
Vikki-T
14,115
Reputation points Microsoft External Staff
Moderator
2 answers
workbook that has given me an error
my workbook named church support gives me this error: [moderator's note: PII removed] I cannot open this and I need the information in it.
Microsoft 365 and Office | Excel | For home | Windows
Microsoft 365 and Office | Excel | For home | Windows
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.
58,127 questions
asked
2026-11-09T16:05:09.12+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 65%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENW%3C/text%3E%3C/svg%3E)
New Work Baptist Church
0
Reputation points
commented
2026-11-11T13:42:13.37+00:00
Vikki-T
14,115
Reputation points Microsoft External Staff
Moderator
2 answers
Cancel Minecraft realms
I did not order minecraft realms. It is not in my order history through microsoft and it is not in my apple subscriptions. What would be the best way to cancel this subscription.
Windows for home | Other | Gaming
4,543 questions
asked
2026-11-09T15:12:39.8766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 97%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELH%3C/text%3E%3C/svg%3E)
LaShawn Hurst
0
Reputation points
commented
2026-11-11T13:40:43.48+00:00
Vikki-T
14,115
Reputation points Microsoft External Staff
Moderator
2 answers
link accounts and remove ads
I need someone to call me from Microsoft to help me with an issue. I have a 365 family subscription. I also have an outlook email address that was set up a long time ago under the free version of office. I want to link my paid subscription account…
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
9,618 questions
asked
2026-11-09T15:14:08.15+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 3%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBH%3C/text%3E%3C/svg%3E)
Brian Heuchert
0
Reputation points
commented
2026-11-11T13:39:27.14+00:00
Vikki-T
14,115
Reputation points Microsoft External Staff
Moderator
2 answers
Subscription Question
How do I determine which Copilot subscription I have. I need to know whether I have the premium version.
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
5,792 questions
asked
2026-11-10T00:10:39.5333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 74%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPP%3C/text%3E%3C/svg%3E)
Pettis Perry
0
Reputation points
commented
2026-11-11T13:38:58.97+00:00
Vikki-T
14,115
Reputation points Microsoft External Staff
Moderator
2 answers
Weather lock-screen widget Add button remains grayed out in Windows 11 26H2
Windows 11 26H2. Settings > Personalization > Lock screen > Widgets is enabled. The Add widget catalog opens normally. Some widgets (Daily Discovery, Daily Wonder, Phone Link) have active Add buttons, but Weather's Add button is grayed out and…
Windows for home | Windows 11 | Desktop, Start, and personalization | Other
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 81%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EW%3C/text%3E%3C/svg%3E)
1 answer
How to tell if GoGuardian is watching me at home?
Hey, I've seen countless online forums of people claiming they were still being spied on on their home computers while trying to do work at home. I don't have a school-issued computer, and it's a Windows, not a Chromebook. I'm never on my school account…
Windows for home | Other | Security and privacy
2,870 questions
asked
2026-11-09T16:14:16.24+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 19%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECC%3C/text%3E%3C/svg%3E)
Callahan, Celeste
0
Reputation points
commented
2026-11-11T13:37:11.16+00:00
Vikki-T
14,115
Reputation points Microsoft External Staff
Moderator
2 answers
I am not receiving automated emails from NHS login.
I am not receiving automated emails from NHS login. The emails are being sent from "******@login.nhs.uk". NHS login has confirmed that the messages are being rejected (bounced) by my email provider. You would like Microsoft to investigate…
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
11,650 questions
asked
2026-11-09T16:21:11.32+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 20%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERD%3C/text%3E%3C/svg%3E)
rachel derbyshire
0
Reputation points
commented
2026-11-11T13:36:37.31+00:00
Vikki-T
14,115
Reputation points Microsoft External Staff
Moderator
2 answers
Account recovery form denied
Hello, I can't verify my old email address that I've had for a decade. I have got a new phone number so I can't verify it with the text message code. I then got told that I need to fill out an account recovery form, which I have, however it has been…
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
25,707 questions
asked
2026-11-09T23:39:37.6533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 92%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMD%3C/text%3E%3C/svg%3E)
Matthew Dunn
0
Reputation points
commented
2026-11-11T13:36:05.34+00:00
Vikki-T
14,115
Reputation points Microsoft External Staff
Moderator
1 answer
no can find windows fax scan on windows 11 which should be o this expnsive darn thing
cant find windows fax scan on windows 11 si si si si si si si what the heck is a tag
Windows for home | Windows 11 | Apps
2,486 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 96%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESL%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
2 answers
how to remove auto renewal
want to remove auto renewal from my account as I will no longer need mu computer after Feb 2027
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
26,809 questions
asked
2026-11-09T20:02:15.73+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 87%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGD%3C/text%3E%3C/svg%3E)
gregory dowdall
0
Reputation points
commented
2026-11-11T13:34:59+00:00
Vikki-T
14,115
Reputation points Microsoft External Staff
Moderator
2 answers
My wife is the other user on our Laptop,but is now locked out
The Windows Microsoft account , for my Wife on our Laptop has locked her out. Her "Pin is not availabe" We try follwing the recovery process. Sending an email with a code to my account, which never arrives. Also no password seems to work. She…
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-11-09T18:33:48.6633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 37%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
steve m clubley
0
Reputation points
commented
2026-11-11T13:33:15.12+00:00
Vikki-T
14,115
Reputation points Microsoft External Staff
Moderator
2 answers
Parent or guardian loop
I am stuck in the parent/guardian loop. No suggestions have worked. We have hit the irritated stage. There is not a button to get the chat support.
Microsoft 365 and Office | Microsoft Family Safety | For home | Other
Microsoft 365 and Office | Microsoft Family Safety | For home | Other
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
339 questions
asked
2026-11-09T21:15:52.2133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 57.00000000000001%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECS%3C/text%3E%3C/svg%3E)
Calvin Speer
0
Reputation points
commented
2026-11-11T13:32:34.0233333+00:00
Vikki-T
14,115
Reputation points Microsoft External Staff
Moderator
2 answers
MSFT Office does not work
ordered MSFT Office Home & Business 2021-DDP, been using it with no problems, recently it stopped working, reload it and updated my mac OS but nothing works
Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
3,076 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 39%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBS%3C/text%3E%3C/svg%3E)
2 answers
uncancelling a webex meeting
I may have cancelled a webex meeting to many people but I have not hit "send update" so it still exists on my calendar. How can I reverse the cancellation and keep the original webex ?
Outlook | Web | Outlook.com | Calendar
Outlook | Web | Outlook.com | Calendar
Scheduling and managing events using Outlook.com calendar
2,910 questions
asked
2026-11-09T22:37:44.4966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 11%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESK%3C/text%3E%3C/svg%3E)
Sudbrink, Kristy
0
Reputation points
commented
2026-11-11T13:31:06.6233333+00:00
Vikki-T
14,115
Reputation points Microsoft External Staff
Moderator