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My account got hacked.

The hacker changed my password, backupmail, made a two factor authentiification and I've tried microsoft's method to possibly get your account back but it didn't work. I am still in control of the GMAIL that I used as identification for my Microsoft…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-11-11T09:18:46.0266667+00:00
Rafael Bakkes 0 Reputation points
answered 2026-11-11T14:28:50.0933333+00:00
Vikki-T 14,115 Reputation points Microsoft External Staff Moderator
2 answers

NEED TO RUN TROUBLESHOOTER FOR WINDOWS 10 SO THAT I CAN UPGRADE TO WINDOWS 11

That is actually the most revealing result yet. If Windows shows update policies are active, but when you open Group Policy Editor everything says "Not Configured", then the policies are probably not coming from Local Group Policy anymore. They…

Windows for home | Windows 10 | Windows update
asked 2026-11-11T14:16:57.0566667+00:00
Ron Oliver 0 Reputation points
answered 2026-11-11T14:28:39.5+00:00
Ramesh 183.6K Reputation points Volunteer Moderator
2 answers

Microsoft 365 Business tenant lockout — no accessible Global Administrator and self-service password reset is not configured

Hi All, A friend setup my email address for me and we cannot find the admin logins and I am trying to provide access to Claude. Does anyone know how I can find the admin email to the account?! We have exhausted all options, we have DNS access so can…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-11-11T13:48:05.05+00:00
Tara Heppell 0 Reputation points
answered 2026-11-11T14:27:56.7833333+00:00
Julie Huynh 4,355 Reputation points Independent Advisor
1 answer

DOCUMENT TO HANDBRAKE TO CONVERT

How do I upload a DOCUMENT TO HANDBRAKE TO CONVERT

Microsoft 365 and Office | Word | For home | Windows
asked 2026-11-11T05:26:16.8433333+00:00
Jonathan Bricklin 0 Reputation points
answered 2026-11-11T14:27:41.25+00:00
Lychee-Ng 30,735 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

I WANT TO DELETE BUNNIE EXE

I WANT TO DELETE BUNNIE EXE IT HAS TAKEN OVER MY LAPTOP WHEN EVER I OPEN MY LAPTOP IT SAYS MULTIPLE TIMES THIS APP WANTS TO MAKE CHANGES IN UR DEVICE PLS FIX THIS

Windows for home | Windows 11 | Security and privacy
asked 2026-11-11T14:16:52.13+00:00
User 1 0 Reputation points
accepted 2026-11-11T14:25:19.9033333+00:00
User 1 0 Reputation points
3 answers

Why are sent emails in outlook for Mac suddenly all turning up as blank DRAFT in the sent folder

I have suddenly found that I have multitudes of recent emails sitting in the sent folder as Draft and Blank, however I know the email was sent and received by the other party. Why is this suddenly happening and how to fix the issue, these emails are on…

Outlook | MacOS | New Outlook for Mac | For business
asked 2026-05-13T23:18:04.9133333+00:00
Marc Godwin 5 Reputation points
commented 2026-11-11T14:23:54.6866667+00:00
Guido Wolf Reichert 0 Reputation points
3 answers One of the answers was accepted by the question author.

Password Deletion

I have a ton of passwords and I'm trying to resync and replace new ones.. is there a way to mass delete all the passwords saved on Authenticator without having to delete 1 by 1?

Microsoft Security | Microsoft Authenticator
asked 2021-03-21T01:38:55.767+00:00
Hazy 41 Reputation points
commented 2026-11-11T14:21:44.1766667+00:00
Tawnya Pearce 0 Reputation points
2 answers

Request for Assistance – BitLocker Recovery Key for My Device

Dear Microsoft Support TeamI am writing to request your assistance regarding a BitLocker recovery issue with my laptop. Recently, my device unexpectedly entered BitLocker Recovery Mode and prompted me to enter a 48-digit BitLocker Recovery Key to unlock…

Windows for home | Windows 10 | Recovery and backup
asked 2026-11-11T06:36:28.5833333+00:00
SNEHA JISSY 0 Reputation points
edited the question 2026-11-11T14:20:21.5966667+00:00
Vikki-T 14,115 Reputation points Microsoft External Staff Moderator
1 answer

Multiple display failures: brightness, night light, multiple displays not working

I cannot adjust brightness in any way - adjustment bars are either gone or disabled. Today I found out that I can no longer connect other monitors to the computer VIA HDMI (I tried to with different monitors and a TV). The only possible culprit I found…

Windows for home | Windows 11 | Display and graphics
asked 2026-11-11T11:50:30.0566667+00:00
Mantas K 0 Reputation points
commented 2026-11-11T14:18:36.9033333+00:00
David-M 128.4K Reputation points Independent Advisor
4 answers

HELP. I CAN'T UNINSTALL POWERTOYS

The uninstaller is not in the control panel.

Windows for home | Other | Apps
asked 2026-02-14T14:35:21.69+00:00
abdocat 5 Reputation points
answered 2026-11-11T14:18:07.0666667+00:00
FOSSA Mauro (Iveco Group) 0 Reputation points
2 answers

Incorrect Timestamp in Email Preview in FYI

Why is the time being saved as UTC? I note the email attached is correct then the reply is incorrect Screenshot 2026-11-11 164648.png?

Outlook | Web | Outlook.com | Email
asked 2026-11-11T05:48:46.8233333+00:00
Jerum Jerusalem 0 Reputation points
answered 2026-11-11T14:16:34.9066667+00:00
Vikki-T 14,115 Reputation points Microsoft External Staff Moderator
3 answers

AADSTS53003: Conditional Access blocks MFA registration on new E5 developer sandbox — sole Global Admin locked out

I set up a Microsoft 365 E5 developer sandbox tenant and am trying to sign in as the tenant's only Global Administrator for the first time, via https://admin.microsoft.com and https://portal.azure.com. Sign-in with username and password succeeds. The…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-09-01T17:41:40.7+00:00
Henrik Andersen 0 Reputation points
commented 2026-11-11T14:16:34.5+00:00
Matheus Honorato 0 Reputation points
4 answers

My cursor is not visible. How do I find it?

My cursor is not visible. How do I find it? I tried everything.

Windows for home | Other | Search, touch, and mouse
asked 2026-03-06T01:40:27.5233333+00:00
Angela Madison 15 Reputation points
answered 2026-11-11T14:14:16.29+00:00
Bradford Taylor 0 Reputation points
2 answers

Is SharePoint 2019 and SPSE Supports to Bind the SSL Certificate for or Enable HTTPS for SharePoint WebService?

Hi,We have found below security risk for SharePoint 2019 Servers The remote web server is not enforcing HSTS, as defined by RFC 6797. HSTS is an optional response header that can be configured on the server to instruct the browser to only communicate via…

Microsoft 365 and Office | SharePoint Server | For business
asked 2026-11-10T10:17:31.53+00:00
adil 1,431 Reputation points
commented 2026-11-11T14:13:28.6833333+00:00
Liora 3,610 Reputation points Independent Advisor
1 answer

PIN removal

how can I remove the PIN from windows 11 I have tried different things, but nothing seems to work. what is the number I can speak to someone live???????????????????????

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-11-11T13:38:22.54+00:00
Jack Polich 0 Reputation points
commented 2026-11-11T14:13:05.6333333+00:00
EmilyS726 279.7K Reputation points Independent Advisor
2 answers

Calender events are not updating

calender events not updated.png Calender events are not updating and showing the error message as shown in the image. why I am seeing this?

Outlook | Web | Outlook.com | Calendar
asked 2026-11-11T06:55:05.92+00:00
Vamshi Krishna, Kondapaka 0 Reputation points
answered 2026-11-11T14:11:32.3733333+00:00
Vikki-T 14,115 Reputation points Microsoft External Staff Moderator
2 answers

File won't transfer from PC to phone

Alert comes up to check Drive storage, not enough. Checked Drive storage and have used very little of 15 GB. What else can be done?

Windows for home | Windows 11 | Connect Phone and PC
asked 2026-11-11T13:29:26.7166667+00:00
Brian Campbell 0 Reputation points
answered 2026-11-11T14:11:12.0633333+00:00
nobuko c 125.3K Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

Windows Troubleshooter

For various I need to install some software that needs to run in compatibility mode. I run the new "improved" troubleshooter tool and it fails, probably due to corporate IT policies. How do I run the OLD version? That worked and did not require…

Windows for business | Windows Client for IT Pros | User experience | Other
asked 2026-11-11T10:06:02.4533333+00:00
Emma Harris 0 Reputation points
commented 2026-11-11T14:11:06.25+00:00
Emma Harris 0 Reputation points
2 answers

Microsoft 365 tenant lockout.

Microsoft 365 tenant lockout. All Global Administrator accounts are locked out by MFA. Sign-in is restricted to Passkey and Microsoft Authenticator only. We cannot access admin.microsoft.com. We own the tenant and can verify ownership via DNS. Request:…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2025-12-31T20:04:39.3566667+00:00
Rai san 10 Reputation points
edited a comment 2026-11-11T14:10:48.94+00:00
Anton W 6 Reputation points
1 answer One of the answers was accepted by the question author.

Disappeared Search Folders on outlook.cloud.microsoft

Hello, Search Folders are disappeared. Until today morning, I had used them on New Outlook (PWA) outlook.cloud.microsoft/email. Also, there is "Search Folders" on setting page. But, I couldn't create a new one. Thanks Mehmet

Outlook | Web | Outlook on the web for business | Email
asked 2026-11-11T10:33:30.62+00:00
Mehmet Tepe 0 Reputation points
commented 2026-11-11T14:08:30.77+00:00
Liora 3,610 Reputation points Independent Advisor