workbook that has given me an error

New Work Baptist Church 0 Reputation points
2026-11-09T16:05:09.12+00:00

my workbook named church support gives me this error: [moderator's note: PII removed]

I cannot open this and I need the information in it.

Microsoft 365 and Office | Excel | For home | Windows
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  1. Vikki-T 13,945 Reputation points Microsoft External Staff Moderator
    2026-11-10T10:12:51.6166667+00:00

    Hi New Work Baptist Church,

    I understand how important it is to recover the information in this workbook. The link alone does not show the exact error, so it is not yet possible to determine whether the workbook is damaged or whether Excel is having trouble accessing it through OneDrive.

    For privacy and security, please remove the direct workbook link from this public post. Instead, share the exact error message or a screenshot of it after hiding any personal information, email addresses, and file links.

    As an initial check, sign in to https://onedrive.live.com/ with the same Microsoft account used in Excel and try opening the workbook there.

    • If the workbook opens online, download a copy to a local folder such as Documents and try opening that copy in the Excel desktop app.
    • If the workbook does not open online, check the OneDrive Recycle Bin and Version History for an earlier working copy.
    • If the downloaded copy still cannot be opened, keep the original unchanged and try File > Open > Browse, select the copied file, click the arrow next to Open, and choose Open and Repair. Select Repair first, then Extract Data only if Repair is unsuccessful.

    You can also refer to Microsoft’s official guidance: Repair a corrupted workbook and Troubleshoot the “Can’t open file” error in OneDrive.

    If possible, please provide the exact error message and confirm whether the workbook opens in OneDrive on the web. That will help narrow down whether the issue is with the workbook itself, OneDrive syncing, or the Excel desktop app. Thank you so much for your understanding.     

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  2. AI answer

    2026-11-09T16:05:58.3266667+00:00

    Open OneDrive in your browser, locate the actual workbook there rather than using the failing d.docs.live.net address, and download a copy before attempting recovery.

    1. Locate and preserve the workbook

    1. Sign in to OneDrive on the web with the same personal Microsoft account used by Excel.
    2. Search for:
      • church support
      • churchsupport2026
      • cjurchsupport2026
      The address in the error contains cjurchsupport2026.xlsx, which may differ from the workbook name you expected.
    3. Also check the Recycle bin and the folders where you normally save Excel files.
    4. When you find the workbook:
      • Try opening it in Excel for the web.
      • Select Download to save a separate copy to the PC. Do not overwrite the original.

    If the online copy opens, use Save As to create a new workbook with a simple name such as ChurchSupport-Recovered.xlsx.

    2. Restore an earlier OneDrive version

    If the workbook exists but will not open, check its version history before repairing it:

    1. In OneDrive on the web, right-click the workbook.
    2. Select Version history.
    3. Open an older version first to identify the newest working copy.
    4. Use Restore on that version. OneDrive makes the selected version current while retaining the previous current version in the history.^1^

    Restoring replaces the current version, so changes made after the selected version will not be present in the restored workbook.^2^

    3. Repair the downloaded copy

    If no previous version opens, run Excel’s repair against the downloaded copy, not the only cloud copy:

    1. Open the Excel desktop application.
    2. Select File → Open → Browse.
    3. Select the downloaded workbook once—do not double-click it.
    4. Select the arrow beside Open, then Open and Repair.
    5. Choose Repair first.
    6. If that fails, repeat the process and choose Extract Data to recover values and formulas.^3^

    If Excel reports a disk or network error, ensure the downloaded copy is in a local folder such as Documents before running Open and Repair.^3^

    If the file cannot be found online

    Search the PC for another local copy:

    1. Press Windows key + S.
    2. Search for *.xlsx.
    3. Repeat with parts of the workbook name, including both church and cjurch.
    4. In Excel, also check File → Info → Manage Workbook → Recover Unsaved Workbooks.^4^

    If Windows says “Can’t open file” or “Make sure OneDrive is running,” open Start, search for OneDrive, and start the OneDrive desktop application.^5^

    If neither OneDrive nor the PC contains the workbook, recovery depends on whether it exists in the OneDrive Recycle Bin, version history, an Excel AutoRecover location, or another backup.

    References

    1. Restore a previous version of a file stored in OneDrive | Microsoft Support
    2. Restore a previous version of an Excel file | Microsoft Support
    3. Repair a corrupted workbook | Microsoft Support
    4. How do I find Excel files that disappeared after the latest update? - Microsoft Q&A
    5. Troubleshoot the "Can’t open file" error in OneDrive | Microsoft Support
    AI-generated content may be incorrect. Read our transparency notes for more information.

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