1,624,858 questions

Sort by: Updated
1 answer

Refund for Microsoft 365

I didn't order this Microsoft copilot I want a refund of my subscription

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-07T22:46:29.87+00:00
Mitchell Anderson 0 Reputation points
answered 2026-11-07T23:27:11.11+00:00
Estrella721 47,670 Reputation points Independent Advisor
1 answer

I am not receiving certain emails on my msn.com email account

In the last few days, I noticed some mails are not getting to my mail box and I have not changed any rules. I sign up for a Nike.com account and failed to receive the OTP. I tested with my wife's msn.com but she received. I tested with a Gmail account…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-11-07T17:45:16.92+00:00
Steven Lim 0 Reputation points
answered 2026-11-07T23:21:30.34+00:00
Ian-T 15,780 Reputation points Microsoft External Staff Moderator
1 answer

Trying to log into outlook.live.com e-mail account and am being asked repeatedly to "Let's prove you're human"

For the past month, I've logged into my outlook.live.com e-mail account only to be asked to "Review recovery method". I am doing this now each time I log into my outlook.live.com e-mail account even though my recovery methods are accurate and…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-10-29T19:41:01.3466667+00:00
CGB 0 Reputation points
commented 2026-11-07T23:21:26.35+00:00
CGB 0 Reputation points
1 answer

microsoft account was hacked, microsoft sign in helper does not detect an issue

A hacked hacked into my other microsoft account, deleted the phone number and changed the email address to another email, now i am unable to login to recover the account. When i try to open https://account.live.com/username/recover, and key in the email…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-07T12:21:29.97+00:00
wtf rykm 0 Reputation points
answered 2026-11-07T23:18:48.4766667+00:00
Ian-T 15,780 Reputation points Microsoft External Staff Moderator
1 answer

How to get office 2019 installer

I purchased MS OFFICE 2019 thru Home use program in 2018. I need to re-install on my peronal PC. Where do I find the installer

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-11-07T23:15:34.34+00:00
david Jenkins 0 Reputation points
answered 2026-11-07T23:16:01.3733333+00:00

AI answer

2 answers

Unable to get my Project Professional 2024 product key to attach to my account

I recently purchased Project Professional 2024 and was provided a license key by the retailer. I currently own Project Professional 2019 which shows in the "Products you've purchased" area of my subscriptions. When I go to redeem my new…

Microsoft 365 and Office | Project | For home | Windows
asked 2026-11-07T14:26:53.98+00:00
Gregory Hart 0 Reputation points
commented 2026-11-07T23:13:07.0033333+00:00
Gregory Hart 0 Reputation points
1 answer

Listing hyperlinks to file in a OneDrive folder

I have a number of files in a OneDrive folder which I want to list by name and hyperlink in an Excel spreadsheet

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-11-06T18:49:25.4366667+00:00
Leo Lyons 0 Reputation points
commented 2026-11-07T23:12:55.9766667+00:00
Marcin Policht 112.5K Reputation points MVP Volunteer Moderator
1 answer

How to stop Inspiron fro shutting down

With no programmes open, my Inspiron AIO shuts down after 3.5 minutes and displays the error message "special_pool_detected_memory_corruption (0xc1)". RAM is 40% at startuo, climbing to >60% in 2 minutes.

Windows for home | Windows 11 | Performance and system failures
asked 2026-11-07T23:10:33.72+00:00
Bob Augusteyn 0 Reputation points
answered 2026-11-07T23:10:48.1366667+00:00

AI answer

1 answer

I wish to re-install Microsoft Office 2024 professional but cannot find evidence of purchase

I purchased on online download of Microsoft Office 2024 Professional recently and I have a product key. However it does not appear in my Microsoft account and I wish to re-install it. What should I do?

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-11-07T22:32:33.3633333+00:00
Brian Reddish 0 Reputation points
answered 2026-11-07T23:04:54.5466667+00:00
EmilyS726 278.8K Reputation points Independent Advisor
1 answer

How to resolve Microsoft Error Tag 7q6cl

I would appreciate assistance in resolving this error: Correlation Id: {Removed PII] Timestamp: 2026-11-01T08:42:43.000Z DPTI: {Removed PII] Message: Access denied for the resource. Tag: 7q6cl Code: 3399614466

Microsoft 365 and Office | Other
asked 2026-11-01T08:58:28.9666667+00:00
Ian Midgley 0 Reputation points
commented 2026-11-07T23:03:07.2533333+00:00
Ian-T 15,780 Reputation points Microsoft External Staff Moderator
2 answers

Can't share new lists on Microsoft Todo

My spouse and I cannot share new lists any longer. I have conducted many tests and have found results as follows: Two personal Microsoft accounts have shared Microsoft To Do lists successfully for over six years. Existing shared lists continue to…

Microsoft 365 and Office | Microsoft To Do | For home
asked 2026-11-07T21:46:06.8533333+00:00
Bobby 0 Reputation points
commented 2026-11-07T23:02:29.28+00:00
EmilyS726 278.8K Reputation points Independent Advisor
0 answers

How can i reset battery percentage?

When my battery reaches 50%, it sharply blacks out. I need guidance on that. Iam using HP Probook 430 G3

System Center Operations Manager
System Center Operations Manager

A family of System Center products that provide infrastructure monitoring, help ensure the predictable performance and availability of vital applications, and offer comprehensive monitoring for datacenters and cloud, both private and public.

1,647 questions
asked 2026-11-07T22:54:53.98+00:00
mosh tech 0 Reputation points
6 answers

How to have Zoom and Teams both on a meeting invitation?

Zoom is default in meeting invitations. Can I add Teams as an alternative when creating a meeting?

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Schedule meetings
asked 2026-11-05T22:28:15.3033333+00:00
Wade Lovelace 0 Reputation points
answered 2026-11-07T22:49:46.38+00:00
Ryan-N 16,940 Reputation points Microsoft External Staff Moderator
2 answers

want to downgrade 365 personal to 365 classic

Can'tdowngrade 365 personal to 365 classic. I don't see this option on cancellation page. I dont want to cancel completely.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-07T22:38:58.0733333+00:00
gary starling 0 Reputation points
edited an answer 2026-11-07T22:48:09.49+00:00
Marcin Policht 112.5K Reputation points MVP Volunteer Moderator
2 answers

will not let me add a phone number

IN my account information will not let me add a phone number=manage account -your info edit account has no phone number and will not let me add one-push edit account but nothing for phone number has for email but not for phone number

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-11-07T22:11:42.9466667+00:00
earl parish 0 Reputation points
answered 2026-11-07T22:46:28.8733333+00:00
Estrella721 47,670 Reputation points Independent Advisor
3 answers

Word stopped working.

Word stopped working. I did a full repair of Microsoft 365. Word still does not open. I am doing a second limited repair, but I doubt that will help.

Microsoft 365 and Office | Word | For home | Windows
asked 2026-11-07T19:45:02.1333333+00:00
SKShaw 0 Reputation points
edited an answer 2026-11-07T22:44:18.68+00:00
Bulldog 5,510 Reputation points
2 answers

how to update BIOS

I am having issues with updating my BIOS for gaming

Windows for home | Windows 11 | Gaming
asked 2025-11-16T21:40:59.31+00:00
lionel gates 10 Reputation points
commented 2026-11-07T22:43:00.13+00:00
JuliaMarvin 23,890 Reputation points Volunteer Moderator
3 answers

I cannot enter my account

Dear Microsoft, I cannot enter my Microsoft account: [[Moderator note: Personally Identifiable Information removed] @TwaalfMaart.onmicrosoft.com], because I am in a loophole. I cannot install my 2 step verification. To activate that, I need to be able to…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-11-07T20:11:29.2433333+00:00
Marit Veeneman 0 Reputation points
answered 2026-11-07T22:38:25.3666667+00:00
Marit Veeneman 0 Reputation points
1 answer

How can I open a private Microsoft Store developer support ticket with a personal Microsoft account?

I use a personal Microsoft account to manage an existing Microsoft Store app in Partner Center. I can access the Apps and games workspace and manage the app, but I can’t open a private support ticket. When I select Contact Support in Partner Center, I’m…

Microsoft Partner Center | Other
asked 2026-11-07T22:36:16.47+00:00
Michael Zorij 0 Reputation points
answered 2026-11-07T22:37:07.8633333+00:00

AI answer

2 answers

Cannot access Documents

We are unable to open any of our word or excel documents. A documents title will appear in recents and when we click on it, it says the Directory Name isn't valid. Help We have Microsoft 2021.

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-11-03T16:44:21.98+00:00
Kay Weeks 0 Reputation points
commented 2026-11-07T22:34:04.51+00:00
Kay Weeks 0 Reputation points